Very cost effective and convenient for integration
January 05, 2022

Very cost effective and convenient for integration

Shivam Shrivastava | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

Best way in order to connect with the customers and improve the relationship between management as well as customers in order to deliver best experience and interactions with them.Also it helps to connect with the cx from anywhere whether it is from office or from anywhere with the help of this platform.

Pros

  • Add single repository
  • It brings sales and marketing
  • Customer support activities together

Cons

  • Maintain data and activities
  • Accuracy with the information
  • Support unavailability due to time zone
  • Very cost effective
  • It provides integration in the simplest ways
  • Sometimes workflow may became awful
  • Stuck while using it up
It is one of the cost effective platform in order to use it as compared to its competitors also it is one the best way in order to do the integration with the product which is quite useful as compared to any other technologies available in the scenerio also it helps while providing the accessibility with the products.
Sometimes it stuck at the same point while using it up,Rest everything is fine while we do the configuration at the time also it is very comfortable and convenint to use it.Also it has some limitations with the feature while using it up else everything seems to be good while using it.
One of the major reason for which most of the people went for the Zoho CRM is the it is very cost effective and provides integration very easy in the effective ways.Which may include the production environment and doing the configuration for the same.Also it is very convenient and comfortable in order to use it.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

It is one of the very low cost CRM option available as compared to it's competition.It has several useful integrations with the other product including QuickBooks and google apps.Also the product also has an integrated project module which is quite helpful while doing the integration with the production environment.

Zoho CRM Feature Ratings

7.9
Customer data management / contact management
8
Workflow management
8
Territory management
7
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
9
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
9
7.3
Case management
6
Call center management
8
Help desk management
8
8.0
Lead management
8
Email marketing
8
8.3
Task management
8
Billing and invoicing management
9
Reporting
8
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
8
8.5
Custom fields
9
Custom objects
9
Scripting environment
8
API for custom integration
8
7.5
Role-based user permissions
7
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
8.0
Marketing automation
9
Compensation management
7
8.0
Mobile access
8

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