Item: Zoho Analytics
Rating: 10
Author: Daniel Nowack

Overall Satisfaction with Zoho Reports

Use Cases and Deployment Scope

ZOHO is being used across the organization as the go-to source for any data within the company. All systems ultimately map into Zoho reports. Before implementing it, we had scattered data across the organization and little to no transparency on data across subsidiaries. With ZOHO we get direct access to almost live data and can share it easily across the organization

Pros and Cons

Pros

Outstanding User Support & Maintenance (have never experienced something like this before)
Flexibility to arrange and combine data
Sharing to other platforms via embed or public links
Pricing is absolutely unbeatable

Cons

ZOHO is particularly hard to use for financial data. We are managing around the kinks but it is not easy. Especially multi-currency functionalities and standard report structures like P&Ls, Cash Flows and Balance Sheet reports can only be done by tweaking and "cheating" the system
Sometimes, performance is not the greatest but nothing highly critical (i.e. Loading times of reports)
We have a huge database by now and it is not always easy to track which reports are most current and which ones just a draft especially when working in a multi-user environment. Maybe adding some statuses to more easily manage reports and folders could help...

Alternatives Considered

Anaplan, Sisense, Dell Spotlight, Microsoft Access, Microsoft Dynamics AX and SAP Crystal Reports

Quality of Support is superior to any other solution. Adding an unbeatable price, it's been a no-brainer for us to select Zoho

Other Software Used

SAP Business One, Salesforce.com, Slack, Asana, Google Drive

Likelihood to Recommend

As mentioned, I would not recommend ZOHO as the system of choice when implementing finance reports only. It is doable but not really simple. And especially when working in multi-currency environments, it is not so helpful.

There are many use cases, however, where ZOHO can add tremendous value. Especially with smaller companies and startups, ZOHO is an amazing and easy to use tool to Analyse larger amounts of data. I have worked on another implementation with bars and restaurants that used Orderbird but had limited reporting functionality when analyzing peak times for business by product and hour of the day. ZOHO gave them an easy and well-suited solution.

Zoho Analytics Feature Ratings

Comments

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