Item: Zoom Workplace
Rating: 10
Author: Emily Muhoberac

Overall Satisfaction with Zoom

Use Cases and Deployment Scope

We use the paid version of Zoom specifically for our tech department, that must do frequent video conferencing with our remote team members & freelancers. The rest of our organization uses the free version of Zoom (the only difference is that the free version only accommodates video conferencing that's < 45 minutes).

We've found Zoom to be the most reliable video conferencing platform, saving us time and frustration.

Pros and Cons

Pros

Reliability -- We very rarely have technical support issues with our Zoom conferences, which ensures all our meetings are as efficient as possible. This is by far the most important reason we use Zoom.
Scalability -- You can have up to 500 people on a call (which we will probably never have). That said, because of its scalability, we rarely have to think about whether we can or cannot use Zoom for our current meeting structure.
Pricing Model -- By offering a free platform, we are able to provide Zoom access to all our teams, while only upgrading to Pro for the teams that need specific feature-sets.

Cons

The only thing I dislike about Zoom is when joining a conference, I'm never sure whether it's going to launch the camera or not. Sometimes we use Zoom for just audio, and having your face appear on camera when you weren't anticipating isn't great (especially when you didn't dress up for the meeting)

Return on Investment

Significantly more efficient communication with our remote workforce
Significantly less frustration & lag time while launching video conferences

Zoom Rooms

I do not use Zoom Rooms currently.

Alternatives Considered

BlueJeans, GoToMeeting and Join.me

We had major technical issues with each of the other platforms -- either failure to screen share, distorted audio, etc. We also work with enterprise vendors and have seen them go through the same process of trying these tools. All have ended up with Zoom.

Other Software Used

Breezy HR, PieSync, LinkedIn Marketing Solutions, LinkedIn Sales Navigator, LinkedIn Talent, Outreach, Slack, Google Analytics, Google Domains, CloudFlare

Likelihood to Recommend

Zoom is well-suited for companies of all sizes that have video conferencing needs -- whether they are talking with clients, or a remote workforce, Zoom can scale with them.

The only time I can imagine where Zoom would be inappropriate for a business is if 1.) They don't have video conferencing needs or 2.) Their clients use another platform.

Zoom Workplace Feature Ratings

Comments

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