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Zoom Review: "Best Video Conferencing Platform on the Market"
https://www.trustradius.com/web-conferencingZoomUnspecified8.8561101
Emily Muhoberac profile photo
July 14, 2018

Zoom Review: "Best Video Conferencing Platform on the Market"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Business

Overall Satisfaction with Zoom

We use the paid version of Zoom specifically for our tech department, that must do frequent video conferencing with our remote team members & freelancers. The rest of our organization uses the free version of Zoom (the only difference is that the free version only accommodates video conferencing that's < 45 minutes).

We've found Zoom to be the most reliable video conferencing platform, saving us time and frustration.
  • Reliability -- We very rarely have technical support issues with our Zoom conferences, which ensures all our meetings are as efficient as possible. This is by far the most important reason we use Zoom.
  • Scalability -- You can have up to 500 people on a call (which we will probably never have). That said, because of its scalability, we rarely have to think about whether we can or cannot use Zoom for our current meeting structure.
  • Pricing Model -- By offering a free platform, we are able to provide Zoom access to all our teams, while only upgrading to Pro for the teams that need specific feature-sets.
  • The only thing I dislike about Zoom is when joining a conference, I'm never sure whether it's going to launch the camera or not. Sometimes we use Zoom for just audio, and having your face appear on camera when you weren't anticipating isn't great (especially when you didn't dress up for the meeting)
  • Significantly more efficient communication with our remote workforce
  • Significantly less frustration & lag time while launching video conferences
I do not use Zoom Rooms currently.
We had major technical issues with each of the other platforms -- either failure to screen share, distorted audio, etc. We also work with enterprise vendors and have seen them go through the same process of trying these tools. All have ended up with Zoom.
Zoom is well-suited for companies of all sizes that have video conferencing needs -- whether they are talking with clients, or a remote workforce, Zoom can scale with them.

The only time I can imagine where Zoom would be inappropriate for a business is if 1.) They don't have video conferencing needs or 2.) Their clients use another platform.

Zoom Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
10
Desktop sharing
10
Calendar integration
7
Meeting initiation
8
Record meetings / events
10
Slideshows
10
Live chat
10
Participant roles & permissions
10
Confidential attendee list
10