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Zoom Phone

Zoom Phone

Overview

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…

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Recent Reviews

Zoom Phone review

10 out of 10
March 31, 2024
We use Zoom Phone for all of our Associates with the exception of our Call Center. Each associate is assigned a direct dial number. We …
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Very Impressed with Zoom Phone

10 out of 10
March 31, 2024
Use this for sales outreach on a daily basis, and setting up meetings with ease with clients. I use Zoom Phone at every part of my day, …
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Zoom Phones, the other Zoom Zoom

9 out of 10
March 31, 2024
We have decisively adopted Zoom Phone as our primary phone system for all business calls. Our primary challenge was overcome by …
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My Zoom Phone review

8 out of 10
March 21, 2024
Conference rooms, meetings, voice/call-queues, and scheduling are all solutions we use Zoom Phone for.
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Global launch Zoom Phone

10 out of 10
November 11, 2022
Global migration from an on-site Avaya to Zoom Phone and the move is very easy. Great feedback from users on their new features they can …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (21)
    10.0
    100%
  • Mobile app for iOS (21)
    10.0
    100%
  • Call recording (22)
    9.8
    98%
  • Directory of employee names (21)
    9.3
    93%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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US & Canada Metered

$10

Cloud
per month per user

US & Canada Unlimited

$15

Cloud
per month per user

Global Select

$20

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.5
Avg 8.2

Call Management

Customized phone system settings

9.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9.6
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

10
Avg 8.3
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Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).


Features:
Post call summary & next steps
A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.

Voicemail task extraction
Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.

Voicemail prioritization
Prioritizes urgent voicemails to help organize the work day.

Team SMS summary thread

Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Screenshots

Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel

Zoom Phone Videos

Zoom Phone is a full-featured cloud phone system built on the Zoom platform.
Zoom Workplace is an AI-powered collaboration platform.

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Zoom Phone Downloadables

Frequently Asked Questions

Zoom Phone starts at $10.

RingEX, Google Voice, and Grasshopper are common alternatives for Zoom Phone.

Reviewers rate Answering rules and Mobile app for iOS and Mobile app for Android highest, with a score of 10.

The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(92)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
September 11, 2020

Hold a Business Meeting From the Palm of Your Hand With Zoom Phone

Verified User
Employee in Marketing
Fine Art Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Zoom Phone is being used in tandem with its desktop-friendly application—Zoom. While it is being used across the organization, it primarily depends on the person and the technological capabilities of employees' at-home set up. Zoom Phone, much like Zoom itself, addresses the problem of socially distant communication with it's own line of telecommunication benefits.
Pros and Cons
  • Easy to use
  • Stylish design
  • High quality audio
  • Zoom's questionable security
  • Difficulty multitasking
  • Screen sharing issues
Likelihood to Recommend
While you'd expect a mobile app to have more restrictions on usage than the desktop version, Zoom Phone is pretty much the opposite. Since everyone seems to have a smartphone these days as compared to a laptop with proper camera and microphone capabilities, Zoom Phone comes in handy for business meetings/phone calls wherein which you'd like total participation. Though vertical "selfie" shots may not appear the most professional, nor is the screen sharing feature all that easy to use on mobile, overall, Zoom Phone successfully hits the marks where Skype and other such mobile applications fail in a business environment.
Zoom Phone Feature Ratings
Cloud PBX (5)
N/A
N/A
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
User templates
N/A
N/A
Call reports
N/A
N/A
Directory of employee names
N/A
N/A
Call Management (5)
N/A
N/A
Answering rules
N/A
N/A
Call recording
N/A
N/A
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
VoIP system collaboration (4)
72.5%
7.3
Video conferencing
80%
8.0
Audio conferencing
80%
8.0
Video screen sharing
60%
6.0
Instant messaging
70%
7.0
Mobile apps (2)
40%
4.0
Mobile app for iOS
80%
8.0
Mobile app for Android
N/A
N/A
Return on Investment
  • More inclusive meetings
  • Fewer technological hang-ups
  • Easier communication when working from home or outside of the workplace.
Alternatives Considered
Zoom Phone, much like the proper desktop application, is a significant improvement over Skype. While a lot of the clunky and bloated sluggishness over the desktop version of Skype is lessened on the mobile application, the amount of embedded advertising and lackluster audio/visual quality makes Zoom Phone the clear choice for all business meetings.
Support Rating
5
Though Zoom's security protocol is questionable which leads to a slightly lower score than I had intended, overall customer support for Zoom Phone and Zoom as a whole is fairly intuitive and streamlined. While the application is straight-forward enough to not necessarily warrant a lot of support, the few times have been quick and painless.
Usability
8
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Other Software Used
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