Flexible Reporting Machine
March 18, 2016

Flexible Reporting Machine

Mohit Tiwari | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zuora

Zuora is being used across organization. It helps in financial reporting, sales reporting and customer management.
  • Zora is best in reporting and it gives the flexibility to change the kind of reporting as per the user and his requirements . any report can be added by the users himself .
  • If I talk about the finance point of view, it should add the functionality to search for the specific check number.
  • zuora has not been able to add the name of the products to the invoices.
We have been using this functionality by making the desired products with the prices we want.
  • We have successfully launched some new products into Zuora only.
zuora has been helpful in financial capabilities and accounting closing.

Using Zuora

70 - almost all business functions
  • New product Creation
  • Billing
  • Automated payments
  • Most of the ways
  • For customer management
Because it has been good to use Zuora.
  • It has been positive

Evaluating Zuora and Competitors

Yes - due to flexibility
  • Product Features
  • Product Usability
  • Product Reputation
  • Positive Sales Experience with the Vendor
Product Usability

Zuora Implementation

Yes - product creation-billing-sales-payments-reports
Change management was minimal - not sure

Zuora Support

It's not that quick.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Support cares about my success
Quick Initial Response
Problems left unsolved
Yes - in progress
At the time of implementation, we had great support from the sales team.

Using Zuora

Because I have some problems while pulling some reports.
ProsCons
Like to use
Easy to use
Well integrated
Cumbersome
Lots to learn
  • Payment application and product creation
  • i think pulling a payment report with check reference