What users are saying about
47 Ratings
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130 Ratings
47 Ratings
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Score 7.6 out of 100

Webex Calling

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130 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

Webex Calling

I would recommend that we use Webex [Calling] internally for pretty much everything and anything. Except for if we want to work on a file together or if we can to chat briefly over VoIP. Those are the only times I would say Webex has caused issues for me in the past, otherwise I would always use Webex [Calling].
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

3CX
Webex Calling
8.9
Hosted PBX
3CX
Webex Calling
8.7
Multi-level Interactive Voice Response (IVR)
3CX
Webex Calling
9.1
User templates
3CX
Webex Calling
8.8
Call reports
3CX
Webex Calling
8.9
Directory of employee names
3CX
Webex Calling
9.3

Call Management

3CX
Webex Calling
8.9
Answering rules
3CX
Webex Calling
8.9
Call recording
3CX
Webex Calling
9.3
Call park
3CX
Webex Calling
8.8
Call screening
3CX
Webex Calling
8.7
Message alerts
3CX
Webex Calling
9.1

VoIP system collaboration

3CX
Webex Calling
9.1
Video conferencing
3CX
Webex Calling
9.1
Audio conferencing
3CX
Webex Calling
9.1
Video screen sharing
3CX
Webex Calling
9.1
Instant messaging
3CX
Webex Calling
9.2

Mobile apps

3CX
Webex Calling
8.8
Mobile app for iOS
3CX
Webex Calling
8.6
Mobile app for Android
3CX
Webex Calling
9.0

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Webex Calling

  • It provides you single app access for chats, calling, meetings.
  • It provides cloud connect model for calling wherein you can select an operator from Cisco's trusted ISP partners.
  • You can also run local ISPs on it using SBCs like audiocodes and this is quite useful in regulated countries like India, Vietnam, Thailand, etc.
Ujjwal Goel | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Webex Calling

Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Webex Calling

Webex Calling 7.6
Based on 4 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

Webex Calling

It is a user friendly and with a better audio quality, we [use] this integrated with our office phone as well. This is the product which having capabilities in one of all. This is the best known call tools with service similar like Skype and Teams. These other products are good as well but Webex Calling was above the rest because we could integrate it the easiest. Thank you Cisco for launching this and make our life more easier in interaction with peoples on a very good platform.
Raman Sehgal | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Webex Calling

  • The reduction in operating expenses in face-to-face meetings has been significant for some years now, but in reality, the saving of money is even more significant in these times of pandemics. Webex Calling is a guarantee of success because we use it every day for different meetings and this is something we appreciate.
Madison Sophia Bennett | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$12.001
Call + Meet Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
7.5
Webex Calling
8.9

Usability

3CX
8.0
Webex Calling
8.2

Support Rating

3CX
4.9
Webex Calling
7.6

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