What users are saying about
56 Ratings
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Top Rated
242 Ratings
56 Ratings
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Score 7.8 out of 100

Webex Calling

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Top Rated
242 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Cloud PBX

    3CX

    Feature Set Not Supported
    N/A
    8.7

    Webex Calling

    87%
    Webex Calling ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.9
    89%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    83 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    89 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.1
    91%
    94 Ratings

    Call Management

    3CX

    Feature Set Not Supported
    N/A
    8.9

    Webex Calling

    89%
    Webex Calling ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    90 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    83 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    86 Ratings

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    83 Ratings

    Message alerts

    N/A
    0 Ratings
    8.9
    89%
    94 Ratings

    VoIP system collaboration

    3CX

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.2
    92%
    101 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.2
    92%
    91 Ratings

    Mobile apps

    3CX

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.1
    91%
    89 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    84 Ratings

    Attribute Ratings

    • Webex Calling is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.6

    Webex Calling

    86%
    107 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    2 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    3 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    10.0

    Webex Calling

    100%
    5 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Cisco

    Webex Calling has provided me with a quality service, that adapts to my needs, the video and audio work very well without delays or interruptions, and the wireless connection is excellent, adapting to our needs and with unique features. It is an intuitive and powerful program that offers everything that we require to be successful in our meetings this program is wonderful and what you really need.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Cisco

    • Audio quality is high as we can control the bandwidth assigned to the voice traffic
    • The App is very comprehensive as well as being easy to administer from both a user and admin perspective.
    • Automatic updates of the service and the soft client mean no effort or impact is required to keep the solution up to date
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Cisco

    • The cost of dialing normal numbers using VoIP is higher than the base rate.
    • Webex Calling is expensive compared to its competitors.
    • There are only a few connectors with other platforms.
    • To receive the best audio quality, the software requires a decent internet connection and a lot of bandwidth.
    • I would like to see Webex Calling offer a free trial edition with many features and capabilities.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Webex Calling

    Starting Price

    $17 per month per user

    Editions & Modules

    Webex Calling editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Call Plan$17.002
    Call + Meet Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    3CX

    No answers on this topic

    Cisco

    because have been using it and its easy to configure and manage
    Read full review

    Usability

    3CX

    No answers on this topic

    Cisco

    It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Cisco

    I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
    The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Cisco

    Cisco Unified Communications Manager (CUCM) does provide more flexibility in design, but is also more difficult than Webex Calling to configure to meet the requirements of the Ray Baum Act where there are multiple locations. CUCM also requires periodic updates, including security updates, periodic replacement of hardware and maintenance and support contracts. Webex Calling (including Webex Teams and Webex Meetings) requires significantly less work to implement and maintain than does the equivalent on-premise solutions.
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Cisco

    • Very good in terms of ROI. Although it took us a while to get to market, the uptake has been impressive.
    • There is a real push from our customers to replace their current "telephony" system whatever that is, and Webex is a good option in most cases.
    • With a selectable feature set, it would be better as this is something our customers would like, for example, a workspace license with voicemail.
    Read full review

    Screenshots

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