What users are saying about
12 Ratings
62 Ratings
12 Ratings
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Score 8.1 out of 100
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    8x8 Express

    Feature Set Not Supported
    N/A
    7.6

    Amazon Chime

    76%
    Amazon Chime ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    High quality video

    N/A
    0 Ratings
    7.5
    75%
    27 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.9
    69%
    22 Ratings

    Mobile support

    N/A
    0 Ratings
    7.6
    76%
    22 Ratings

    Screen Sharing

    8x8 Express

    Feature Set Not Supported
    N/A
    8.2

    Amazon Chime

    82%
    Amazon Chime ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.2
    82%
    26 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.1
    81%
    13 Ratings

    Online Meetings / Events

    8x8 Express

    Feature Set Not Supported
    N/A
    7.4

    Amazon Chime

    74%
    Amazon Chime ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    Meeting initiation

    N/A
    0 Ratings
    7.6
    76%
    25 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.5
    75%
    24 Ratings

    Slideshows

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    Online Events Collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    7.9

    Amazon Chime

    79%
    Amazon Chime ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.0
    80%
    22 Ratings

    Audience polling

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Q&A

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Online Events Security

    8x8 Express

    Feature Set Not Supported
    N/A
    8.6

    Amazon Chime

    86%
    Amazon Chime ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.6
    86%
    19 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.8
    88%
    17 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Amazon Chime is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    7.5

    Amazon Chime

    75%
    28 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    8.6

    Amazon Chime

    86%
    16 Ratings

    Likelihood to Recommend

    8x8 Express

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Luke Sullivan | TrustRadius Reviewer

    Amazon Chime

    Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.
    Anonymous | TrustRadius Reviewer

    Pros

    8x8 Express

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Luke Sullivan | TrustRadius Reviewer

    Amazon Chime

    • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
    • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
    • UI is clean and easy to navigate around Amazon Chime.
    • Ability to invite outside guests easily using Amazon Chime without any issues.
    YagneshKumar Patel | TrustRadius Reviewer

    Cons

    8x8 Express

    • Setup is a pain.
    • Transferring numbers take a long time.
    Luke Sullivan | TrustRadius Reviewer

    Amazon Chime

    • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
    • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
    • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
    • No built-in screen sharing capabilities.
    Emma McCarthy | TrustRadius Reviewer

    Pricing Details

    8x8 Express

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    8x8 Express Editions & Modules

    Additional Pricing Details

    Amazon Chime

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Amazon Chime Editions & Modules

    Edition
    Meetings - BasicFree
    Meetings - Pro3.002
    Business Calling - Inbound$0.0022163
    Business Calling - OutboundCountry Dependent3
    Business Calling - Receive TextFree4
    Business Calling - Send TextCountry Dependent
    Business Calling - Phone Numbers1.006
    1. none
    2. *per user per day
    3. per minute
    4. US Only
    5. none
    6. per number per month, US Only
    Additional Pricing Details
    *up to $15.00 per user per month

    Support Rating

    8x8 Express

    8x8 Express 5.5
    Based on 1 answer
    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Luke Sullivan | TrustRadius Reviewer

    Amazon Chime

    Amazon Chime 8.6
    Based on 16 answers
    They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    8x8 Express

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Luke Sullivan | TrustRadius Reviewer

    Amazon Chime

    Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.
    Ravinder Beniwal | TrustRadius Reviewer

    Return on Investment

    8x8 Express

    • We are still learning all the nuances but we miss much fewer calls.
    • Transitioning calls to the appropriate person is much easier.
    • Ease of use.
    Luke Sullivan | TrustRadius Reviewer

    Amazon Chime

    • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
    • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
    Anonymous | TrustRadius Reviewer

    Screenshots

    8x8 Express

    Amazon Chime

    Add comparison