What users are saying about
8 Ratings
29 Ratings
8 Ratings
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Score 7.4 out of 100
29 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

8x8 Express
Amazon Chime
8.4
High quality audio
8x8 Express
Amazon Chime
8.8
High quality video
8x8 Express
Amazon Chime
8.6
Low bandwidth requirements
8x8 Express
Amazon Chime
8.0
Mobile support
8x8 Express
Amazon Chime
8.3

Screen Sharing

8x8 Express
Amazon Chime
7.7
Desktop sharing
8x8 Express
Amazon Chime
9.0
Whiteboards
8x8 Express
Amazon Chime
6.4

Online Meetings / Events

8x8 Express
Amazon Chime
8.7
Calendar integration
8x8 Express
Amazon Chime
8.7
Meeting initiation
8x8 Express
Amazon Chime
8.6
Integrates with social media
8x8 Express
Amazon Chime
8.8
Record meetings / events
8x8 Express
Amazon Chime
8.7
Slideshows
8x8 Express
Amazon Chime
9.0

Online Events Collaboration

8x8 Express
Amazon Chime
8.7
Live chat
8x8 Express
Amazon Chime
8.9
Audience polling
8x8 Express
Amazon Chime
8.9
Q&A
8x8 Express
Amazon Chime
8.4

Online Events Security

8x8 Express
Amazon Chime
9.0
User authentication
8x8 Express
Amazon Chime
9.3
Participant roles & permissions
8x8 Express
Amazon Chime
8.6
Confidential attendee list
8x8 Express
Amazon Chime
9.1

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Amazon Chime

  • Pay for only what is used. No long term contracts or upfront payments, comes with a basic feature also which is free of charge which was used in initial testing phases.
  • Unlimited person to person connects—screen share, call, file share, remote control.
  • Tight security management, user control, and admin reporting.
  • Integration with Okta for MFA.
Sumit Bachani | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Amazon Chime

Amazon Chime 8.2
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Amazon Chime

Amazon Chime product stacks up pretty much equal to the other pieces of software that we have used in the past. What drives the use of the software over the others is purely preference. My team has adapted to using this software, and now it has become what they would rather use. The features in the software are all pretty much the same.
Keith Lillico, M.Ed, MBA | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

Amazon Chime

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Amazon Chime
8.2

Support Rating

8x8 Express
5.5
Amazon Chime
8.2

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