What users are saying about

8x8 Express vs Amazon Chime

8x8 Express
12 Ratings
Amazon Chime
62 Ratings

8x8 Express

12 Ratings
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Score 8.1 out of 100

Based on 12 reviews and ratings

Amazon Chime

62 Ratings
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Score 7.5 out of 100

Based on 62 reviews and ratings

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    8x8 Express

    Feature Set Not Supported
    N/A
    7.6

    Amazon Chime

    76%
    Amazon Chime ranks higher in 4/4 features
    Amazon Chime ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    High quality video

    N/A
    0 Ratings
    7.5
    75%
    27 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.9
    69%
    22 Ratings

    Mobile support

    N/A
    0 Ratings
    7.6
    76%
    22 Ratings

    Screen Sharing

    8x8 Express

    Feature Set Not Supported
    N/A
    8.2

    Amazon Chime

    82%
    Amazon Chime ranks higher in 2/2 features
    Amazon Chime ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.2
    82%
    26 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.1
    81%
    13 Ratings

    Online Meetings / Events

    8x8 Express

    Feature Set Not Supported
    N/A
    7.4

    Amazon Chime

    74%
    Amazon Chime ranks higher in 5/5 features
    Amazon Chime ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    Meeting initiation

    N/A
    0 Ratings
    7.6
    76%
    25 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.5
    75%
    24 Ratings

    Slideshows

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    Online Events Collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    7.9

    Amazon Chime

    79%
    Amazon Chime ranks higher in 3/3 features
    Amazon Chime ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.0
    80%
    22 Ratings

    Audience polling

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Q&A

    N/A
    0 Ratings
    8.0
    80%
    12 Ratings

    Online Events Security

    8x8 Express

    Feature Set Not Supported
    N/A
    8.6

    Amazon Chime

    86%
    Amazon Chime ranks higher in 3/3 features
    Amazon Chime ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.6
    86%
    19 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.8
    88%
    17 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Amazon Chime is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    7.5

    Amazon Chime

    75%
    28 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    8.6

    Amazon Chime

    86%
    16 Ratings

    Likelihood to Recommend

    8x8 Express

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Amazon Chime

    Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Pros

    8x8 Express

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Amazon Chime

    • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
    • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
    • UI is clean and easy to navigate around Amazon Chime.
    • Ability to invite outside guests easily using Amazon Chime without any issues.

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    YagneshKumar Patel | TrustRadius Reviewer
    YagneshKumar Patel
    View all 28 answers on this topic

    Cons

    8x8 Express

    • Setup is a pain.
    • Transferring numbers take a long time.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Amazon Chime

    • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
    • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
    • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
    • No built-in screen sharing capabilities.

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    Emma McCarthy | TrustRadius Reviewer
    Emma McCarthy
    View all 28 answers on this topic

    Pricing Details

    8x8 Express

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    8x8 Express Editions & Modules

    —
    Additional Pricing Details
    —

    Amazon Chime

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0

    Amazon Chime Editions & Modules

    Edition
    Meetings - BasicFree
    Meetings - Pro3.002
    Business Calling - Inbound$0.0022163
    Business Calling - OutboundCountry Dependent3
    Business Calling - Receive TextFree4
    Business Calling - Send TextCountry Dependent
    Business Calling - Phone Numbers1.006
    1. none
    2. *per user per day
    3. per minute
    4. US Only
    5. none
    6. per number per month, US Only
    Additional Pricing Details
    *up to $15.00 per user per month

    Support Rating

    8x8 Express

    8x8 Express 5.5
    Based on 1 answer
    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Amazon Chime

    Amazon Chime 8.6
    Based on 16 answers
    They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 16 answers on this topic

    Alternatives Considered

    8x8 Express

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.

    Read full review

    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Amazon Chime

    Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.

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    Ravinder Beniwal | TrustRadius Reviewer
    Ravinder Beniwal
    View all 28 answers on this topic

    Return on Investment

    8x8 Express

    • We are still learning all the nuances but we miss much fewer calls.
    • Transitioning calls to the appropriate person is much easier.
    • Ease of use.

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    Luke Sullivan | TrustRadius Reviewer
    Luke Sullivan
    View all 1 answers on this topic

    Amazon Chime

    • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
    • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Screenshots

    8x8 Express

    Amazon Chime

    —

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