What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 12 reviews and ratings
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 62 reviews and ratings
Feature Set Ratings
Performance & Compatibility of Online Events Software
8x8 Express
Feature Set Not Supported
N/A
7.6
Amazon Chime
76%
Amazon Chime ranks higher in 4/4 features
Amazon Chime ranks higher in 4/4 features
High quality audio
N/A
0 Ratings
8.5
85%
27 Ratings
High quality video
N/A
0 Ratings
7.5
75%
27 Ratings
Low bandwidth requirements
N/A
0 Ratings
6.9
69%
22 Ratings
Mobile support
N/A
0 Ratings
7.6
76%
22 Ratings
Screen Sharing
8x8 Express
Feature Set Not Supported
N/A
8.2
Amazon Chime
82%
Amazon Chime ranks higher in 2/2 features
Amazon Chime ranks higher in 2/2 features
Desktop sharing
N/A
0 Ratings
8.2
82%
26 Ratings
Whiteboards
N/A
0 Ratings
8.1
81%
13 Ratings
Online Meetings / Events
8x8 Express
Feature Set Not Supported
N/A
7.4
Amazon Chime
74%
Amazon Chime ranks higher in 5/5 features
Amazon Chime ranks higher in 5/5 features
Calendar integration
N/A
0 Ratings
7.1
71%
22 Ratings
Meeting initiation
N/A
0 Ratings
7.6
76%
25 Ratings
Integrates with social media
N/A
0 Ratings
7.6
76%
10 Ratings
Record meetings / events
N/A
0 Ratings
7.5
75%
24 Ratings
Slideshows
N/A
0 Ratings
7.1
71%
22 Ratings
Online Events Collaboration
8x8 Express
Feature Set Not Supported
N/A
7.9
Amazon Chime
79%
Amazon Chime ranks higher in 3/3 features
Amazon Chime ranks higher in 3/3 features
Live chat
N/A
0 Ratings
8.0
80%
22 Ratings
Audience polling
N/A
0 Ratings
7.8
78%
10 Ratings
Q&A
N/A
0 Ratings
8.0
80%
12 Ratings
Online Events Security
8x8 Express
Feature Set Not Supported
N/A
8.6
Amazon Chime
86%
Amazon Chime ranks higher in 3/3 features
Amazon Chime ranks higher in 3/3 features
User authentication
N/A
0 Ratings
8.6
86%
19 Ratings
Participant roles & permissions
N/A
0 Ratings
8.5
85%
22 Ratings
Confidential attendee list
N/A
0 Ratings
8.8
88%
17 Ratings
Attribute Ratings
- 8x8 Express is rated higher in 1 area: Likelihood to Recommend
- Amazon Chime is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.1
8x8 Express
91%
1 Rating
7.5
Amazon Chime
75%
28 Ratings
Support Rating
5.5
8x8 Express
55%
1 Rating
8.6
Amazon Chime
86%
16 Ratings
Likelihood to Recommend
8x8 Express
For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Amazon Chime
Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.

Verified User
Administrator in Information Technology
Aviation & Aerospace Company, 10,001+ employeesPros
8x8 Express
- Being able to forward calls to my cell phone when I am out of office.
- So much functionality. So many options.
- One set price instead of a bunch of add-on fees.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Amazon Chime
- Chat tools, video calls, on spot meeting invite[s] easy to create and use.
- Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
- UI is clean and easy to navigate around Amazon Chime.
- Ability to invite outside guests easily using Amazon Chime without any issues.
Software Support Engineer
ProfitSword, LLCHospitality, 51-200 employees
Cons
8x8 Express
- Setup is a pain.
- Transferring numbers take a long time.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Amazon Chime
- More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
- You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
- The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
- No built-in screen sharing capabilities.
Enrollment and Eligibility Program Manager
MetrixIQInformation Technology and Services, 11-50 employees
Pricing Details
8x8 Express
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—8x8 Express Editions & Modules
—
Additional Pricing Details
—Amazon Chime
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Amazon Chime Editions & Modules
Edition
Meetings - Basic | Free |
---|---|
Meetings - Pro | 3.002 |
Business Calling - Inbound | $0.0022163 |
Business Calling - Outbound | Country Dependent3 |
Business Calling - Receive Text | Free4 |
Business Calling - Send Text | Country Dependent |
Business Calling - Phone Numbers | 1.006 |
- none
- *per user per day
- per minute
- US Only
- none
- per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per monthSupport Rating
8x8 Express
8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Amazon Chime
Amazon Chime 8.6
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

Verified User
Employee in Marketing
Marketing & Advertising Company, 1-10 employeesAlternatives Considered
8x8 Express
I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Amazon Chime
Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.
Sr. Consultant
UnitedLexLegal Services, 1001-5000 employees
Return on Investment
8x8 Express
- We are still learning all the nuances but we miss much fewer calls.
- Transitioning calls to the appropriate person is much easier.
- Ease of use.
Owner
Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees
Amazon Chime
- The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
- Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.

Verified User
Team Lead in Sales
Computer Software Company, 51-200 employees