8x8 Express vs Amazon Chime

• Being able to forward calls to my cell phone when I am out of office.
• So much functionality. So many options.
• One set price instead of a bunch of add-on fees.

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• Pay for only what is used. No long term contracts or upfront payments, comes with a basic feature also which is free of charge which was used in initial testing phases.
• Unlimited person to person connects—screen share, call, file share, remote control.
• Tight security management, user control, and admin reporting.
• Integration with Okta for MFA.

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• Setup is a pain.
• Transferring numbers take a long time.

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• I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

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• We are still learning all the nuances but we miss much fewer calls.
• Transitioning calls to the appropriate person is much easier.
• Ease of use.

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• Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
• Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
• I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

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