8x8 Express (discontinued) vs. Broadvoice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 7.0 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
Broadvoice
Score 8.7 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Pricing
8x8 Express (discontinued)Broadvoice
Editions & Modules
No answers on this topic
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Offerings
Pricing Offerings
8x8 Express (discontinued)Broadvoice
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Community Pulse
8x8 Express (discontinued)Broadvoice
Considered Both Products
8x8 Express (discontinued)

No answer on this topic

Broadvoice
Chose Broadvoice
Broadvoice people are easier to work with than many other larger companies. This becomes very apparent after the sale as well through their very responsive support. Their Reseller support is excellent as well.
Chose Broadvoice
The call quality and cost are unbeatable. I have never once been "accused" of using a broadband-based telecom provider. With the others, it was always apparent and somewhat mocked. That never happens with Broadvoice.
Top Pros
Top Cons
Features
8x8 Express (discontinued)Broadvoice
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
1% below category average
Broadvoice
8.1
70 Ratings
0% below category average
High quality audio8.06 Ratings8.069 Ratings
High quality video8.03 Ratings8.218 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
6% above category average
Broadvoice
8.1
15 Ratings
1% above category average
Desktop sharing8.52 Ratings8.115 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
9% above category average
Broadvoice
7.4
12 Ratings
8% below category average
Calendar integration9.02 Ratings7.69 Ratings
Meeting initiation8.02 Ratings7.110 Ratings
Record meetings / events9.02 Ratings7.49 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
10% above category average
Broadvoice
7.4
12 Ratings
4% below category average
Live chat8.52 Ratings7.412 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
21% above category average
Broadvoice
8.0
25 Ratings
6% above category average
User authentication9.05 Ratings8.122 Ratings
Participant roles & permissions9.54 Ratings8.025 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
2% below category average
Broadvoice
8.3
72 Ratings
2% above category average
Hosted PBX7.54 Ratings8.442 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings8.231 Ratings
Directory of employee names8.66 Ratings8.259 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
8% above category average
Broadvoice
8.1
94 Ratings
1% below category average
Answering rules9.06 Ratings8.380 Ratings
Call recording9.05 Ratings8.255 Ratings
Call park9.04 Ratings8.371 Ratings
Call screening9.34 Ratings8.365 Ratings
Message alerts9.25 Ratings8.578 Ratings
Business SMS/External Messaging8.54 Ratings7.532 Ratings
Online Fax8.01 Ratings8.340 Ratings
Voicemail Transcription9.05 Ratings7.651 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.7
3 Ratings
13% above category average
Broadvoice
7.7
68 Ratings
10% below category average
Mobile app for iOS9.73 Ratings7.663 Ratings
Mobile app for Android9.62 Ratings7.836 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
6% below category average
Broadvoice
7.6
31 Ratings
1% above category average
Centralized communications management8.05 Ratings8.526 Ratings
Team messaging8.24 Ratings7.415 Ratings
Team document sharing6.01 Ratings6.87 Ratings
Call and meeting analytics6.03 Ratings7.517 Ratings
Best Alternatives
8x8 Express (discontinued)Broadvoice
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)Broadvoice
Likelihood to Recommend
7.6
(8 ratings)
9.0
(237 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(15 ratings)
Usability
-
(0 ratings)
8.5
(13 ratings)
Availability
-
(0 ratings)
8.6
(2 ratings)
Performance
-
(0 ratings)
7.3
(2 ratings)
Support Rating
9.1
(2 ratings)
8.5
(14 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
8.5
(2 ratings)
Implementation Rating
-
(0 ratings)
7.8
(7 ratings)
Configurability
-
(0 ratings)
6.8
(2 ratings)
Product Scalability
-
(0 ratings)
5.9
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
8x8 Express (discontinued)Broadvoice
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
Read full review
Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
Read full review
Likelihood to Renew
Discontinued Products
No answers on this topic
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Usability
Discontinued Products
No answers on this topic
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Reliability and Availability
Discontinued Products
No answers on this topic
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Performance
Discontinued Products
No answers on this topic
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
In-Person Training
Discontinued Products
No answers on this topic
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Online Training
Discontinued Products
No answers on this topic
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Implementation Rating
Discontinued Products
No answers on this topic
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review
Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Read full review
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
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Contract Terms and Pricing Model
Discontinued Products
No answers on this topic
Broadvoice
Did not assist in the purchase of this system.
Read full review
Scalability
Discontinued Products
No answers on this topic
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review
ScreenShots

8x8 Express (discontinued) Screenshots

Screenshot of

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.