8x8 Express vs. GoTo Connect

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

Well Suited: Basic calling use cases at an enterprise level, especially on the support and customer success side of operations. Not well suited: High volume sales at an enterprise level. Organizations with Salesforce already in place before choosing this tool.

Incentivized

• So easy to use!
• Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
• Telephone services without all the fees of a landline service
• Auto attendant, offering recordings of our messages

Incentivized

• successfully sends phone calls to another remote or cell number.
• Allows an organization to have all employees on one phone network, whether in an office, at home, or on the road.
• Video conferencing can be done on one system with all staff!

Incentivized

• do not have self service analytics
• available reports seem to be too technical - not able to find simpler answers
• too many products under 8x8 Express. difficult to choose what should be bought.

Incentivized

• The mobile app struggles sometimes with not ringing when a call is coming in - fighting against smartphones constantly trying to optimize battery usage.
• Support used to be stellar under Jive, but is now offshored and difficult to work with sometimes, especially for least-cost routing issues.
• We were unable to port in some of our numbers

They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move

Incentivized

Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.

Incentivized

We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.

Incentivized

There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.

Incentivized

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

I had only ever used the support team once, so my opinion is not based on extensive experience. Only for the initial onboarding period of time were they communicated with. All went smoothly, but I can't speak to larger issues that may occur and how the team responds

Incentivized

I can just say that it was simple to implement within my company. I think the biggest fear with most companies is the fear that adapting to a new system will have, but I went into it with skepticism, and I was pleasantly surprised with the results. I think it couldn't go better.

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

It just simplifies all the best parts of other platforms and makes them so easy to use they are almost enjoyable. Staff like that they can seamlessly go from a phone call via their computer to joining a meeting from the same seat - zero travel which has cut down our mileage/travel costs! It's a win all around!

Incentivized

Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

Incentivized

• Our ROI has paid off since we signed on with Connect and now Rescue!
• The simplicity and small foot print allows for easy installation on our LapTops.
• The ability to track the Work being done by saving the notes.
• The ability to Chat is instantaneous.

Incentivized