What users are saying about
14 Ratings
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Top Rated
1735 Ratings
14 Ratings
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Score 7.6 out of 100

GoTo Meeting

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Top Rated
1735 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%
7.8

GoTo Meeting

78%
GoTo Meeting ranks higher in 3/4 features

High quality audio

10.0
100%
1 Rating
8.2
82%
257 Ratings

High quality video

N/A
0 Ratings
8.2
82%
251 Ratings

Low bandwidth requirements

N/A
0 Ratings
6.9
69%
231 Ratings

Mobile support

N/A
0 Ratings
7.8
78%
194 Ratings

Cloud PBX

10.0

8x8 Express

100%

GoTo Meeting

Feature Set Not Supported
N/A
8x8 Express ranks higher in 2/2 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
N/A
0 Ratings

Directory of employee names

10.0
100%
1 Rating
N/A
0 Ratings

Call Management

10.0

8x8 Express

100%

GoTo Meeting

Feature Set Not Supported
N/A
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
N/A
0 Ratings

Call recording

10.0
100%
1 Rating
N/A
0 Ratings

Call park

10.0
100%
1 Rating
N/A
0 Ratings

Call screening

10.0
100%
1 Rating
N/A
0 Ratings

Message alerts

10.0
100%
1 Rating
N/A
0 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

Screen Sharing

8x8 Express

Feature Set Not Supported
N/A
8.2

GoTo Meeting

82%
GoTo Meeting ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
8.5
85%
253 Ratings

Whiteboards

N/A
0 Ratings
7.8
78%
164 Ratings

Online Meetings / Events

8x8 Express

Feature Set Not Supported
N/A
8.1

GoTo Meeting

81%
GoTo Meeting ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
8.1
81%
226 Ratings

Meeting initiation

N/A
0 Ratings
8.4
84%
249 Ratings

Integrates with social media

N/A
0 Ratings
7.1
71%
115 Ratings

Record meetings / events

N/A
0 Ratings
8.4
84%
229 Ratings

Slideshows

N/A
0 Ratings
8.3
83%
195 Ratings

Online Events Collaboration

8x8 Express

Feature Set Not Supported
N/A
8.1

GoTo Meeting

81%
GoTo Meeting ranks higher in 3/3 features

Live chat

N/A
0 Ratings
8.3
83%
229 Ratings

Audience polling

N/A
0 Ratings
8.0
80%
152 Ratings

Q&A

N/A
0 Ratings
8.0
80%
176 Ratings

Online Events Security

8x8 Express

Feature Set Not Supported
N/A
8.2

GoTo Meeting

82%
GoTo Meeting ranks higher in 3/3 features

User authentication

N/A
0 Ratings
8.2
82%
209 Ratings

Participant roles & permissions

N/A
0 Ratings
8.2
82%
224 Ratings

Confidential attendee list

N/A
0 Ratings
8.2
82%
182 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • GoTo Meeting is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
7.9

GoTo Meeting

79%
291 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
7.6

GoTo Meeting

76%
34 Ratings

Usability

8x8 Express

N/A
0 Ratings
7.5

GoTo Meeting

75%
28 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
9.2

GoTo Meeting

92%
97 Ratings

Online Training

8x8 Express

N/A
0 Ratings
7.3

GoTo Meeting

73%
3 Ratings

Implementation Rating

8x8 Express

N/A
0 Ratings
10.0

GoTo Meeting

100%
3 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
Read full review

GoTo (formerly LogMeIn)

GoTo Meeting helps me daily when I need to see faces communicating with colleagues, employees, suppliers and co-workers with fascinating interaction, it is a solution that offers flexible solutions working in any application and anywhere, it helps me save time and additional expenses and with security from end to end and maximum development.
Read full review

Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Read full review

GoTo (formerly LogMeIn)

  • Goto Meeting I can carry out conference calls, video conferences and conferences from mobile devices, I really like the option of recording meetings so that I can later show them to colleagues who could not attend at the time, it is a very fast, secure, flexible and intuitive platform very easy to use and very helpful.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
Read full review

GoTo (formerly LogMeIn)

  • Mobile app is a little slow.
  • The software of the app has to be downloaded before someone can join a meeting. This makes it a bit time-consuming for new users.
  • 100 maximum participants during the trial period. This doesn't allow you to get a full picture of the software's capabilities before subscribing.
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    GoTo Meeting

    Starting Price

    $12 per month

    Editions & Modules

    GoTo Meeting editions and modules pricing
    EditionModules
    Professional$12.001
    Business$16.002
    EnterpriseCustom Pricing3

    Footnotes

    1. Per Organizer / Per Month for 150 Participants [billed annually]
    2. Per Organizer / Per Month for 250 Participants [billed annually]
    3. 3,000 Participants

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing available by monthly or annual subscription, with discounts for annual commitments.

    Likelihood to Renew

    8x8, Inc.

    No answers on this topic

    GoTo (formerly LogMeIn)

    ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
    Read full review

    Usability

    8x8, Inc.

    No answers on this topic

    GoTo (formerly LogMeIn)

    The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
    Read full review

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Read full review

    GoTo (formerly LogMeIn)

    We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service
    Read full review

    Implementation Rating

    8x8, Inc.

    No answers on this topic

    GoTo (formerly LogMeIn)

    It just works, get into the software and start using.
    Read full review

    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Read full review

    GoTo (formerly LogMeIn)

    The other products have some major problems which turn me to select GoTo Meeting. First of all, is price, the price of GoTo Meeting is cheaper than others for monthly and yearly subscriptions which helps my organization to bring back good results of ROI. Compared with the other services GoTo Meeting gives the opportunity to join more participants and continue the meeting for more time. Also, it has unlimited recording opportunities which can help the persons who missed the meeting all the time. The Host control, Screen Sharing, and all other important features I found GoTo Meeting provides better all the time.
    Read full review

    Return on Investment

    8x8, Inc.

    • Positive impact - pricing is right, service is easy to use.
    • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
    • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
    Read full review

    GoTo (formerly LogMeIn)

    • It is very easy to use and offers a free trial, it really is wonderful.
    • Offering flexibility and maximum coverage in its services and workflow, collaborating from start to finish and working as a team, receive great results and success in your work projects.
    • GoTo Meeting is a very helpful tool when organizing and attending online meetings, sharing screen, audio, video and web.
    Read full review

    Screenshots

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