8x8 Express (discontinued) vs. GoTo Meeting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express (discontinued)
Score 7.1 out of 10
N/A
8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available.N/A
GoTo Meeting
Score 8.0 out of 10
N/A
From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.
$12
per month
Pricing
8x8 Express (discontinued)GoTo Meeting
Editions & Modules
No answers on this topic
Professional
$12.00
Per Organizer / Per Month for 150 Participants [billed annually]
Business
$16.00
Per Organizer / Per Month for 250 Participants [billed annually]
Enterprise
Custom Pricing
3,000 Participants
Offerings
Pricing Offerings
8x8 Express (discontinued)GoTo Meeting
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing available by monthly or annual subscription, with discounts for annual commitments.
More Pricing Information
Community Pulse
8x8 Express (discontinued)GoTo Meeting
Top Pros
Top Cons
Features
8x8 Express (discontinued)GoTo Meeting
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
0% above category average
GoTo Meeting
8.0
380 Ratings
1% below category average
High quality audio8.06 Ratings8.4379 Ratings
High quality video8.03 Ratings8.6372 Ratings
Low bandwidth requirements00 Ratings7.5348 Ratings
Mobile support00 Ratings7.7298 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
8% above category average
GoTo Meeting
8.4
373 Ratings
6% above category average
Desktop sharing8.52 Ratings8.7373 Ratings
Whiteboards00 Ratings8.1250 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express (discontinued)
8.7
2 Ratings
10% above category average
GoTo Meeting
8.2
375 Ratings
0% below category average
Calendar integration9.02 Ratings8.0332 Ratings
Meeting initiation8.02 Ratings8.3361 Ratings
Record meetings / events9.02 Ratings8.3336 Ratings
Integrates with social media00 Ratings7.9181 Ratings
Slideshows00 Ratings8.3289 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express (discontinued)
8.5
2 Ratings
11% above category average
GoTo Meeting
8.2
345 Ratings
3% below category average
Live chat8.52 Ratings8.5338 Ratings
Audience polling00 Ratings8.0242 Ratings
Q&A00 Ratings8.1263 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express (discontinued)
9.3
5 Ratings
21% above category average
GoTo Meeting
8.3
346 Ratings
0% below category average
User authentication9.05 Ratings8.1310 Ratings
Participant roles & permissions9.54 Ratings8.4331 Ratings
Confidential attendee list00 Ratings8.4274 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express (discontinued)
8.0
6 Ratings
1% below category average
GoTo Meeting
-
Ratings
Hosted PBX7.54 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings00 Ratings
Directory of employee names8.66 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express (discontinued)
8.9
6 Ratings
9% above category average
GoTo Meeting
-
Ratings
Answering rules9.06 Ratings00 Ratings
Call recording9.05 Ratings00 Ratings
Call park9.04 Ratings00 Ratings
Call screening9.34 Ratings00 Ratings
Message alerts9.25 Ratings00 Ratings
Business SMS/External Messaging8.54 Ratings00 Ratings
Online Fax8.01 Ratings00 Ratings
Voicemail Transcription9.05 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express (discontinued)
9.6
3 Ratings
14% above category average
GoTo Meeting
-
Ratings
Mobile app for iOS9.73 Ratings00 Ratings
Mobile app for Android9.62 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express (discontinued)
7.1
5 Ratings
7% below category average
GoTo Meeting
-
Ratings
Centralized communications management8.05 Ratings00 Ratings
Team messaging8.24 Ratings00 Ratings
Team document sharing6.01 Ratings00 Ratings
Call and meeting analytics6.03 Ratings00 Ratings
Best Alternatives
8x8 Express (discontinued)GoTo Meeting
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 Express (discontinued)GoTo Meeting
Likelihood to Recommend
7.6
(8 ratings)
8.0
(416 ratings)
Likelihood to Renew
-
(0 ratings)
7.2
(42 ratings)
Usability
-
(0 ratings)
8.5
(32 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
9.1
(2 ratings)
6.7
(49 ratings)
Online Training
-
(0 ratings)
7.3
(3 ratings)
Implementation Rating
-
(0 ratings)
9.2
(5 ratings)
Configurability
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
3.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
8x8 Express (discontinued)GoTo Meeting
Likelihood to Recommend
Discontinued Products
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
GoTo (formerly LogMeIn)
GoTo meeting is great for quick and painless virtual meetings. I have used it many times to quickly organize projects and staff into a simple meeting. Generally speaking, we have been able to share screens, cameras, and collaborate on important projects. Where it starts to fall short is in the presentation or training area. It is difficult for students to interact with things like reactions, taking control of a screen, or letting the presenter know they have a question.
Read full review
Pros
Discontinued Products
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
GoTo (formerly LogMeIn)
  • Goto meeting delivers high-quality audio and video, which ensures clear communication even in virtual environments.
  • The mobile app allows users to join meetings on the go, ensuring flexibility for participants who may not always be at their desktop computers.
  • virtual backgrounds and appearance settings are useful.
Read full review
Cons
Discontinued Products
  • We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.
Read full review
GoTo (formerly LogMeIn)
  • Audio - many of my customers cannot use PC audio because their microphones are not recognized
  • When I send out a meeting invite from Outlook, the message includes a default link to Teams, so there is much confusion at the time the meeting starts. Most users end up in Teams while I wait in GTM
  • The screen share options are quite confusing for my customers. They never know what to share or how to share
Read full review
Likelihood to Renew
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
While we have found GoTo Meeting to be very useful and a part of our normal way of doing business, there are alternatives that are more cost-effective. For example, Microsoft Teams is available as part of our M365 subscription. This will require us to complete a cost analysis to determine which product makes more sense for us to move forward with.
Read full review
Usability
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Read full review
Support Rating
Discontinued Products
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review
GoTo (formerly LogMeIn)
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
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Implementation Rating
Discontinued Products
No answers on this topic
GoTo (formerly LogMeIn)
Not really, it is very simple to install and get started.
Read full review
Alternatives Considered
Discontinued Products
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Read full review
GoTo (formerly LogMeIn)
We use Zoom for the entire organization because it’s far more cost effective. But, my role as training manager requires my use of GTM to allow all the required features that make my training sessions the most productive. I would always prefer to use GTM over Zoom because the platform is so easy and user friendly yet amazingly powerful. Zoom has the features for the most part, but they aren’t as intuitive to use in my experience
Read full review
Return on Investment
Discontinued Products
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
GoTo (formerly LogMeIn)
  • Positive: Staying close to client and making sure they have the best customer service.
  • Positive: Creating higher client conversion rates by being present on calls.
  • Negative: When technical issues occur on GoTo Meeting the client is left wondering how professional we are.
Read full review
ScreenShots

8x8 Express (discontinued) Screenshots

Screenshot of

GoTo Meeting Screenshots

Screenshot of GoTo App - Create Meeting (Out of Session)Screenshot of GoTo App - Join Meeting (Out of Session)Screenshot of GoTo App - Meeting (In Session)Screenshot of GoTo App - Mobile Meetings (Out of Session)Screenshot of GoTo App - Screen Share Meeting (In Session)