What users are saying about
8 Ratings
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Top Rated
1293 Ratings
8 Ratings
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Score 7.4 out of 100

GoToMeeting

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Top Rated
1293 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

All in all, GoToMeeting is a promising remote meeting software due to its limitless features and functionalities. It is a good software for attending the webinars and conducting online tutorials and teaching. As a teacher using it, this is so far one of the best pieces of software I've used because the video and audio are clear enough that all attendees understand easily.
Philip Mojares | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

8x8 Express
GoToMeeting
7.8
High quality audio
8x8 Express
GoToMeeting
8.4
High quality video
8x8 Express
GoToMeeting
8.3
Low bandwidth requirements
8x8 Express
GoToMeeting
7.0
Mobile support
8x8 Express
GoToMeeting
7.5

Screen Sharing

8x8 Express
GoToMeeting
8.3
Desktop sharing
8x8 Express
GoToMeeting
8.9
Whiteboards
8x8 Express
GoToMeeting
7.7

Online Meetings / Events

8x8 Express
GoToMeeting
8.2
Calendar integration
8x8 Express
GoToMeeting
8.5
Meeting initiation
8x8 Express
GoToMeeting
8.4
Integrates with social media
8x8 Express
GoToMeeting
7.6
Record meetings / events
8x8 Express
GoToMeeting
8.2
Slideshows
8x8 Express
GoToMeeting
8.2

Online Events Collaboration

8x8 Express
GoToMeeting
8.2
Live chat
8x8 Express
GoToMeeting
8.3
Audience polling
8x8 Express
GoToMeeting
8.1
Q&A
8x8 Express
GoToMeeting
8.2

Online Events Security

8x8 Express
GoToMeeting
8.3
User authentication
8x8 Express
GoToMeeting
8.2
Participant roles & permissions
8x8 Express
GoToMeeting
8.3
Confidential attendee list
8x8 Express
GoToMeeting
8.4

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

  • On-Demand meetings. I am able to give clients my custom-URL so that if we are in the middle of a call and it would be helpful for them to view my screen, I just tell them the URL to enter and they are seamlessly connected without having to wait on me to email them a link.
  • Reliability. Unlike some other platforms I've used, I don't experience buffering or other technical issues.
  • Integration. GoToMeeting is integrated with my email platform so it's really easy to add GoToMeeting to every calendar invitation. It's also integrated with my marketing automation platform so that I can create custom landing pages for people to book meetings and seamlessly have their info go into my GoToMeeting account.
Nancy Hamlet | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

  • Recording only included shared computer content-not video. Not great for employment searches or guest speakers to classes
  • Website made it hard to find the client to download. They were pushing you to use web interface but we prefer the program to be on our computers (in the dock on Macs)
Dylan Costa, CTS-D, DMC-E | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

GoToMeeting

GoToMeeting 8.1
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

GoToMeeting

GoToMeeting 8.5
Based on 27 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.4
Based on 100 answers
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
Parker O'Very | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

There is little to choose from when looking at a lot of the platforms in terms of video quality and ease of use. I have preferred Zoom more recently as it seems to work a lot better. BlueJeans is excellent in terms of sounds and video quality as well. PowWow Now is much worse and Skype for Business is not as good in functionality terms either. Slack is fine for one-to-one calling but not web conferencing and I have not used Chantly. The key thing I have found GoToMeeting strongest with is setting up calls and calendaring.
Marc Duke | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

  • Positive impact: higher participation in advisory board meetings - with increased attendance/participation from a very busy audience, this helps us accomplish our goals more so than strictly in-person attendance.
  • Positive impact: increased employee efficiency - employees/team members are able to effectively communicate and continue progress on team projects while remote/working from home, instead of having to reschedule due to conflcits.
Jodi Sassana | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$12/month1
Business$16/month2
EnterpriseCustom Pricing3
  1. 150 Participants
  2. 250 Participants
  3. 3,000 Participants
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts for annual commitments.

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
GoToMeeting
8.1

Likelihood to Renew

8x8 Express
GoToMeeting
8.1

Usability

8x8 Express
GoToMeeting
8.5

Support Rating

8x8 Express
5.5
GoToMeeting
8.4

Online Training

8x8 Express
GoToMeeting
7.3

Implementation Rating

8x8 Express
GoToMeeting
10.0

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