What users are saying about
11 Ratings
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Top Rated
1513 Ratings
11 Ratings
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Score 7.5 out of 100

GoToMeeting

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Top Rated
1513 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

GoToMeeting works well for businesses or individuals looking for a way to remote conference or share slide presentations. It works with large or small groups of people from different locations who have an updated device and high quality internet connection. The quality is amazing but it uses a lot of bandwidth so be prepared for that. If you want chat rooms, it's limited so you may not be happy with that.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

8x8 Express
GoToMeeting
8.0
High quality audio
8x8 Express
GoToMeeting
8.5
High quality video
8x8 Express
GoToMeeting
8.6
Low bandwidth requirements
8x8 Express
GoToMeeting
7.1
Mobile support
8x8 Express
GoToMeeting
7.8

Screen Sharing

8x8 Express
GoToMeeting
8.5
Desktop sharing
8x8 Express
GoToMeeting
8.9
Whiteboards
8x8 Express
GoToMeeting
8.2

Online Meetings / Events

8x8 Express
GoToMeeting
8.4
Calendar integration
8x8 Express
GoToMeeting
8.6
Meeting initiation
8x8 Express
GoToMeeting
8.6
Integrates with social media
8x8 Express
GoToMeeting
7.6
Record meetings / events
8x8 Express
GoToMeeting
8.6
Slideshows
8x8 Express
GoToMeeting
8.4

Online Events Collaboration

8x8 Express
GoToMeeting
8.4
Live chat
8x8 Express
GoToMeeting
8.4
Audience polling
8x8 Express
GoToMeeting
8.4
Q&A
8x8 Express
GoToMeeting
8.4

Online Events Security

8x8 Express
GoToMeeting
8.4
User authentication
8x8 Express
GoToMeeting
8.4
Participant roles & permissions
8x8 Express
GoToMeeting
8.4
Confidential attendee list
8x8 Express
GoToMeeting
8.4

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

  • The record session feature is really good add on here.
  • GoToMeeting allows the meeting to continue even if it exceeds the time of the scheduled meeting. The meeting continues to run unlike zoom where it gets disconnected automatically when the time is over.
  • The audio quality is better than a lot of tools in the market.
  • It can run smoothly on windows and mac devices.
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

  • When they are a lot of people in the meeting it starts lagging
  • The pricing is really high compared to other similar software
  • If you enter the meeting using a mobile device you can have a lot of issues even if your internet connection is perfect.
Lusine Petrosyan | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

GoToMeeting

GoToMeeting 7.7
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

GoToMeeting

GoToMeeting 8.4
Based on 28 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

GoToMeeting 8.5
Based on 99 answers
We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service
Anonymous | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

GoToMeeting

GoToMeeting 10.0
Based on 3 answers
It just works, get into the software and start using.
Brian Sossamon | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

I was not part of the process that evaluated the platforms however, we tried doxy.me with our clinical services and due to the instability of the product we felt it was better to utilize GoToMeeting with our non-clinical folks for larger group settings. doxy.me tends to drop calls and videos frequently for our clients.
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

GoToMeeting

  • We have a had very little client churn and a big reason why is our ability to react quickly to client issues on demand.
  • Account management has been able to deliver on goals and expectations by having a reliable platform for training and troubleshooting functions
  • We've been able to outsource certain functions and communicate with contractors across the globe easily
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$12.001
Business$16.002
EnterpriseCustom Pricing3
  1. Per Organizer / Per Month for 150 Participants [billed annually]
  2. Per Organizer / Per Month for 250 Participants [billed annually]
  3. 3,000 Participants
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts for annual commitments.

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
GoToMeeting
8.2

Likelihood to Renew

8x8 Express
GoToMeeting
7.7

Usability

8x8 Express
GoToMeeting
8.4

Support Rating

8x8 Express
5.5
GoToMeeting
8.5

Online Training

8x8 Express
GoToMeeting
7.3

Implementation Rating

8x8 Express
GoToMeeting
10.0

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