What users are saying about
24 Ratings
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Score 8.1 out of 100
62 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Acronis Cyber Protect Cloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Acronis Cyber Protect Cloud

90%
7 Ratings
8.8

Carbonite Endpoint

88%
23 Ratings

Likelihood to Renew

Acronis Cyber Protect Cloud

N/A
0 Ratings
1.0

Carbonite Endpoint

10%
1 Rating

Support Rating

Acronis Cyber Protect Cloud

N/A
0 Ratings
9.7

Carbonite Endpoint

97%
14 Ratings

Likelihood to Recommend

Acronis

Acronis Cyber Protect Cloud is ideally suited for an MSP or MSSP looking to deliver comprehensive protection and prevention, as well as rapid recovery capabilities to its clients. Competitive pricing, excellent support, data centres in multiple companies to reduce data residency issues, defense in depth across endpoint and email services, this service covers it all.
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Carbonite

Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
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Pros

Acronis

  • Local backup to local encrypted and protected hard drives
  • Cloud backups of files, folders, or entire machines
  • Vulnerability assessment of systems
  • Antivirus and content filtering
  • Remote control of systems
  • Integration with Connectwise and other RMM and MSP tools
  • Replacement that's better than Dropbox or Google drive
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Carbonite

  • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
  • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
  • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
  • Their phone support is excellent.
  • It's also really easy to maintain your backed up data to reduce redundancy.
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Cons

Acronis

  • Better reports with important security information for analyze.
  • The ability to monitor resources like CPU, memory, disks and network activity, and availability.
  • The ability to monitor user activity, very important today because of home working.
  • Endpoint security for IOs and Android, better if it can be an MDM.
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Carbonite

  • To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
  • I have not had to do a restore at this time so I cannot comment on the restore process.
  • I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.
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Pricing Details

Acronis Cyber Protect Cloud

Starting Price

Editions & Modules

Acronis Cyber Protect Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Carbonite Endpoint

    Starting Price

    $24 per month

    Editions & Modules

    Carbonite Endpoint editions and modules pricing
    EditionModules
    Basic Computer Backup241
    Advanced Endpoint Protection342
    Basic Server Backup503
    Advanced Server Protection1474
    Basic Backup555
    Advanced Protection1996

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Acronis

    No answers on this topic

    Carbonite

    I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
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    Support Rating

    Acronis

    No answers on this topic

    Carbonite

    Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
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    Alternatives Considered

    Acronis

    From a single pane of glass view to an easily managed solution, to know exactly what you pay for, it simply ticks all the boxes.
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    Carbonite

    We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
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    Return on Investment

    Acronis

    • Acronis has helped us grow the total number of endpoints under protection by 500% in the past 2 years
    • Single agent/product has resulted in better overall margins
    • Easier to deploy, easier to support means better onboarding experience
    • Acronis helps us "delight" our customers!
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    Carbonite

    • Data backup is critical to us. Carbonite ensures that we don't lose anything important.
    • It is also good protection against accidental deletions or if someone makes mistakes.
    • Cloud back up also means we don't have to worry about maintaining back up equipment or redundancy in storage.
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