Acumatica vs. SAP S/4HANA Cloud

I feel that Acumatica is a very robust system that is well suited for medium - large companies. Small companies may find that there is much more reports/modules/GIs than what is necessary for them to run their business, and it can seem overwhelming at first. During reviews with our franchise locations, we are often told that Acumatica is not very beginner friendly, so I feel Acumatica is much better suited when in the hands of an experienced customer that can then provide support & help for the beginner user!

Incentivized

Well suited scenarios - The standard processes are working fine in the system with big benefits in the area of finance and general supply chain requirements. Analytics operations on data collection is excelled by SAP S/4HANA. All we get is the integrated clout platform with all set of tools under one platform like database, analytical tools, development solutions. Not Suited scenario - Cost associated with the SAP cloud is comparatively on higher side so small scale organizations would rather prefer to maintain and perform same operations on local server.

Incentivized

• Ease of dragging documents into transactions has made our office paper free
• Use of Excel to export any detail that we need, particularly to reconcile balance sheet accounts
• The cloud environment is sooo wonderful! Coming out of the pandemic we value the cloud environment.

Incentivized

• Leave management application, we build using SAP to achive the leave automation process.
• For employee Onboarding and Offboarding application, we tried to use all the privileges of SAP S/4HANA Cloud to achieve this.
• Insurance Automation process, to settle all the insurance claims.
• Health care system for past patient information.

Incentivized

• It may have been resolved today with the new Configuration Tool that was released today. But adding user fields and manipulating screens is very difficult with using customization projects. There needs to be a tool specifically that allows user to edit their screens and add new fields to the UI without having to publish a customization.
• I deal with a lot of customers in the Construction Industry. I keep hearing that Acumatica is missing some functionality that is really helpful for a lot of construction companies. Clients I work with keep saying things like, "you would think Acumatica would have thought that this is a big part of the construction industry for most companies like ours". Allowing subprojects, combining retainage, and transparency on how to report to owners are a few to mention.

Incentivized

• It gives the option to process the data in many ways, but sometime results don't match with each other
• Not very complicated but you need little expertise to use most of the SAP S/4HANA Cloud
• They should make their price a little pocket friendly

Incentivized

Acumatica has lots of potential for our company. I can see where our company will be in the next coming year or two as we start utilizing all of the features that Acumatica has

Incentivized

Currently we have to discover all possibilities we have with SAP S/4HANA Cloud. So at the moment the is no need to renew our use of SAP S/4HANA Cloud.

Incentivized

We have users of all levels and it works well for any user, the user interface is very easy to get used to and the screen feedback and delivery is very well done. We have many users using this product all day every day and all levels have become very accustomed to its ease of use.

Incentivized

SAP S/4HANA Cloud utilizes the SAP Fiori user interface, which is designed to be intuitive, responsive, and user-friendly. It provides a consistent look and feel across devices, making it easier for users to navigate and perform tasks.SAP Fiori offers role-based work centers, meaning that users see only the information and tasks relevant to their specific roles. This can improve efficiency and reduce the complexity of the user interface.

Incentivized

We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.

Incentivized

SAP S/4HANA Cloud support is again from various channels. Primarily provided by the implementation and support partner and then further extended by SAP's own support layer for critical or complex issues. Also during implementation, SAP S/4HANA Cloud has well defined max attention service also to help the organizations a risk-free implementation go-live.

Incentivized

our partner was an subject matter expert

Incentivized

our partner created great online training

Incentivized

lots of bumps in getting work processes mapped out. a bunch of customizations were needed.

Incentivized

Implementation was as expected. We had minor issues with our Z* transactions, but nothing special. Some tables were extended and needed regeneration. Overall satisfactions is good.

Incentivized

We selected Acumatica based on the licensing model. We also selected Acumatica based on the flexibility. We also selected Acumatica based on recommendations from our VAR. We liked the overall TCO of Acumatica vs other ERP systems. We also liked the fact that it was able to do the inter company accounting necessary for our business.

Incentivized

In my perspective, SAP S/4HANA Cloud enforces the standardization that we were looking at as a corporate premise. Whereas other products allow much more flexibility that ended up being detrimental to the objective. Therefore we reconsidered, in spite of costs, that the SAP solution was, in fact, more aligned with the group's needs.

Incentivized

• We were able to successfully navigate the pandemic due to the fact that it is cloud based.
• We were able to determine that customers who told us to not call again, often bought from us.
• Employee morale was very high as everyone in the company had access to the data that tracked our first year of profitability in years.

Incentivized

• Positive impact would be overall customer satisfaction with close process.
• A positive impact would be the ease of using the application with the new FIORI advancement.
• The negative impact would be for the developers and configurators to be provided with more documentation of the product.

Incentivized