What users are saying about

ADP Workforce Now

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483 Ratings
26 Ratings
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Score 6.6 out of 101

ADP Workforce Now

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483 Ratings
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Score 7 out of 101

Add comparison

Likelihood to Recommend

ADP ezLaborManager

[ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports
Lucy Franco Andrade profile photo

ADP Workforce Now

With the overall functionality of ADP Workforce Now, I cannot imagine an operation that would not be able to successfully utilize the product. Perhaps a company with no employees, and no payroll or benefits. ADP Workforce Now is a great product with full functionality! We tried other payroll companies before we knew ADP had Workforce Now. We quickly returned to ADP once we learned of the Workforce Now product, due to the confidence we had in ADP.
Stewart Melanie profile photo

Feature Rating Comparison

Human Resource Management

ADP ezLaborManager
ADP Workforce Now
7.6
Employee demographic data
ADP ezLaborManager
ADP Workforce Now
8.1
Employment history
ADP ezLaborManager
ADP Workforce Now
8.1
Job profiles and administration
ADP ezLaborManager
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP ezLaborManager
ADP Workforce Now
7.4
Organizational charting
ADP ezLaborManager
ADP Workforce Now
6.7
Organization and location management
ADP ezLaborManager
ADP Workforce Now
7.4
Compliance data (COBRA, OSHA, etc.)
ADP ezLaborManager
ADP Workforce Now
8.0

Payroll Management

ADP ezLaborManager
ADP Workforce Now
8.1
Pay calculation
ADP ezLaborManager
ADP Workforce Now
8.7
Support for external payroll vendors
ADP ezLaborManager
ADP Workforce Now
7.5
Benefit plan administration
ADP ezLaborManager
ADP Workforce Now
8.0
Direct deposit files
ADP ezLaborManager
ADP Workforce Now
8.6
Salary revision and increment management
ADP ezLaborManager
ADP Workforce Now
7.8
Reimbursement management
ADP ezLaborManager
ADP Workforce Now
7.8

Leave and Attendance Management

ADP ezLaborManager
ADP Workforce Now
8.1
Approval workflow
ADP ezLaborManager
ADP Workforce Now
8.1
Balance details
ADP ezLaborManager
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP ezLaborManager
ADP Workforce Now
8.1

Employee Self Service

ADP ezLaborManager
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP ezLaborManager
ADP Workforce Now
8.7
Update personal information
ADP ezLaborManager
ADP Workforce Now
8.7
View company policy documentation
ADP ezLaborManager
ADP Workforce Now
8.5
Employee recognition
ADP ezLaborManager
ADP Workforce Now
7.6
View job history
ADP ezLaborManager
ADP Workforce Now
7.6

Asset Management

ADP ezLaborManager
ADP Workforce Now
6.0
Tracking of all physical assets
ADP ezLaborManager
ADP Workforce Now
6.0

HR Reporting

ADP ezLaborManager
ADP Workforce Now
7.0
Report builder
ADP ezLaborManager
ADP Workforce Now
7.1
Pre-built reports
ADP ezLaborManager
ADP Workforce Now
7.0
Ability to combine HR data with external data
ADP ezLaborManager
ADP Workforce Now
7.0

Onboarding

ADP ezLaborManager
ADP Workforce Now
5.5
New hire portal
ADP ezLaborManager
ADP Workforce Now
6.1
Manager tracking tools
ADP ezLaborManager
ADP Workforce Now
4.8

Performance and Goals

ADP ezLaborManager
ADP Workforce Now
7.7
Corporate goal setting
ADP ezLaborManager
ADP Workforce Now
7.6
Individual goal setting
ADP ezLaborManager
ADP Workforce Now
7.8
Line-of sight-visibility
ADP ezLaborManager
ADP Workforce Now
7.6
Performance tracking
ADP ezLaborManager
ADP Workforce Now
7.9

Performance Management

ADP ezLaborManager
ADP Workforce Now
7.4
Performance plans
ADP ezLaborManager
ADP Workforce Now
7.6
Performance improvement plans
ADP ezLaborManager
ADP Workforce Now
7.4
Review status tracking
ADP ezLaborManager
ADP Workforce Now
7.6
Review reminders
ADP ezLaborManager
ADP Workforce Now
7.3
Multiple review frequency
ADP ezLaborManager
ADP Workforce Now
7.2

Succession Planning

ADP ezLaborManager
ADP Workforce Now
6.0
Create succession plans/pools
ADP ezLaborManager
ADP Workforce Now
5.8
Candidate ranking
ADP ezLaborManager
ADP Workforce Now
5.8
Candidate search
ADP ezLaborManager
ADP Workforce Now
6.3
Candidate development
ADP ezLaborManager
ADP Workforce Now
6.2

Recruiting / ATS

ADP ezLaborManager
ADP Workforce Now
6.6
Job Requisition Management
ADP ezLaborManager
ADP Workforce Now
7.9
Company Website Posting
ADP ezLaborManager
ADP Workforce Now
7.5
Publish to Social Media
ADP ezLaborManager
ADP Workforce Now
7.4
Job Search Site Posting
ADP ezLaborManager
ADP Workforce Now
6.6
Duplicate Candidate Prevention
ADP ezLaborManager
ADP Workforce Now
2.3
Applicant Tracking
ADP ezLaborManager
ADP Workforce Now
7.2
Notifications and Alerts
ADP ezLaborManager
ADP Workforce Now
7.5

Pros

  • Employees enjoy the 24/7 access to their timecards, pay stub, annual statements, and accruals.
  • Managers now have up to date information to review attendance as often as they like.
  • Payroll has been able to eliminate many manual internal processes as a result.
  • Time off reports are easily accessible.
  • Manual calculations are eliminated thus ensuring a more accurate payroll for hours worked, overtime, and benefit usage.
Lucy Franco Andrade profile photo
  • Reporting is easy and universal. You can create, edit, and manipulate reports for a wide variety of purposes. It makes auditing and comparing data easy.
  • I really appreciate how ADP keeps up-to-date with federal and state requirement changes. ADP does a great job of notifying users of the updates to make sure payroll is processed accurately.
Kristie LaMar profile photo

Cons

  • Reporting always seems to be difficult and not as user friendly as it should be. We have had to compensate for such by providing more mgt support ourselves or create the reports ourselves.
  • There have been some internal procedures that ADP has not been able to accomodate causing us to still have some manual procedures.
  • Lack of support and communication during the implementation stage and did not meet the expectations of what our sales person promised.
  • ADP ACA product was very manual and support for it were not knowledgeable as would be expected.
  • Time off feature should provide alerts or not allow time off to go into the negatives. This is not an exception.
Lucy Franco Andrade profile photo
  • Reporting. Each ADP software has a reporting tool tied to it. ADP Workforce Now happens to have the weakest reporting tool of any ADP product, but they know this and everyone is being told that the new versions (4.0+) will address current issues, like duplicate rows, fields required but cannot be pulling in a report, etc.
  • HR / Payroll Separation. Unlike almost every other version of ADP, WFN creates a gigantic divide between the HR area and Payroll area, almost competing against one another. The challenge is keeping a teamwork attitude in spite of this oversight. Payroll reports rarely match HR reports because of this problem. But once you understand what each report is pulling, you can easily determine where you report needs to come from in order to be accurate, but this is very frustrating at times.
  • Support. Again, unlike every other product, WFN decided to create separate support models for the HRB side versus the Payroll side. But neither know anything about the other, which is terribly frustrating to the client. You will need to educate yourself a lot to avoid hours on the phone with no answer. But it is rather simple to learn with the available tools, and ADP ILearn (free).
  • ADP is always behind the ball in terms of compatibility with IE/other browsers. There are work arounds but usually by the time ADP is supporting one version of IE, everyone is already on the next, and so forth.
  • No organization chart capability, no proxy manager capabilities (for performance reviews/manager changes), no ability to hand documents, etc.
Henri Pichal profile photo

Likelihood to Renew

ADP ezLaborManager8.0
Based on 1 answer
Still have some issues with it but usage seems to improve
Lucy Franco Andrade profile photo
ADP Workforce Now8.8
Based on 29 answers
We are happy with ADP Workforce Now. Set up is rather simple and will accommodate almost any/every need for your business in the areas of HR, Payroll., & Compliance. Support can be inconsistent but every process has an online manual with step by step instructions that make troubleshooting much easier. We rarely need to call support. Payroll tax is and tax filing are second to none and processing/importing is rather simple.
Henri Pichal profile photo

Usability

ADP ezLaborManager7.0
Based on 1 answer
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Lucy Franco Andrade profile photo
ADP Workforce Now8.2
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo

Support

ADP ezLaborManager7.0
Based on 1 answer
Response isn't timely and some reps are not as helpful as others.
Lucy Franco Andrade profile photo
ADP Workforce Now6.7
Based on 14 answers
They are good but not great.
Dennis Abrahamson profile photo

Online Training

ADP ezLaborManager8.0
Based on 1 answer
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Lucy Franco Andrade profile photo
ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

ADP ezLaborManager3.0
Based on 1 answer
Should have had a project manager from ADP to assist.
Lucy Franco Andrade profile photo
ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

It was the complete package. Resources & support were best in marketplace.
Ryan Husbands, MBA, CPA profile photo
ADP Workforce Now is NOT ADP's most impressive product (previous versions like ADP Enterprise were far superior) but ADP in general is my preference. Systems I have used:Ceridian- The Payroll Tax function/reporting/filing/amendment process was not as strong as ADP. HR was an afterthought. Workday- I was not impressed with their Payroll module, or Payroll Tax Table/Setup. The HCM module was fantasticADP Enterprise- Very consistent all around. Great support model, massive Reporting capabilities, global ability (used ADP Streamline and maintained headcount for 16 countries with no issues)
Henri Pichal profile photo

Return on Investment

  • Overtime has been reduced as we now have the ability to review it without a time crunch following receipt of paper timecards.
  • Payroll is more accurate as all the calculations are made within the system leaving less room for human error or abuse by the employee.
  • Staff have more access to technology with use of lap tops and feel more comfortable with some of the self service features available.
  • Communication of employee information has improved with use of the home page portal.
Lucy Franco Andrade profile photo
  • Reduces HR time
  • Automates PTO process
Chloe Sayers profile photo

Pricing Details

ADP ezLaborManager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call
ADP ezLaborManager Editions & Modules
ADP ezLaborManager
Edition
ADP Time and Attendance
Call for details
ADP Workforce Now Essential Time
Call for details
Additional Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
ADP Workforce Now Editions & Modules
ADP Workforce Now
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.