What users are saying about

ADP Workforce Now

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496 Ratings
28 Ratings
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Score 6.9 out of 101

ADP Workforce Now

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496 Ratings
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Score 7.1 out of 101

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Likelihood to Recommend

ADP ezLaborManager

ADP ezLaborManager is a good software to compliment RUN Powered by ADP. I am not sure how well it would work with other payroll processing programs. As long as you teach your employees and managers to use the functions with in the system and monitor your discounts you shouldn't be disappointed.
No photo available

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Feature Rating Comparison

Human Resource Management

ADP ezLaborManager
ADP Workforce Now
7.8
Employee demographic data
ADP ezLaborManager
ADP Workforce Now
8.2
Employment history
ADP ezLaborManager
ADP Workforce Now
8.2
Job profiles and administration
ADP ezLaborManager
ADP Workforce Now
7.8
Workflow for transfers, promotions, pay raises, etc.
ADP ezLaborManager
ADP Workforce Now
7.5
Organizational charting
ADP ezLaborManager
ADP Workforce Now
6.7
Organization and location management
ADP ezLaborManager
ADP Workforce Now
7.6
Compliance data (COBRA, OSHA, etc.)
ADP ezLaborManager
ADP Workforce Now
8.3

Payroll Management

ADP ezLaborManager
ADP Workforce Now
8.2
Pay calculation
ADP ezLaborManager
ADP Workforce Now
8.8
Support for external payroll vendors
ADP ezLaborManager
ADP Workforce Now
7.6
Benefit plan administration
ADP ezLaborManager
ADP Workforce Now
8.2
Direct deposit files
ADP ezLaborManager
ADP Workforce Now
8.7
Salary revision and increment management
ADP ezLaborManager
ADP Workforce Now
8.0
Reimbursement management
ADP ezLaborManager
ADP Workforce Now
8.0

Leave and Attendance Management

ADP ezLaborManager
ADP Workforce Now
8.3
Approval workflow
ADP ezLaborManager
ADP Workforce Now
8.2
Balance details
ADP ezLaborManager
ADP Workforce Now
8.3
Annual carry-forward and encashment
ADP ezLaborManager
ADP Workforce Now
8.4

Employee Self Service

ADP ezLaborManager
ADP Workforce Now
8.3
View and generate pay and benefit information
ADP ezLaborManager
ADP Workforce Now
8.7
Update personal information
ADP ezLaborManager
ADP Workforce Now
8.8
View company policy documentation
ADP ezLaborManager
ADP Workforce Now
8.6
Employee recognition
ADP ezLaborManager
ADP Workforce Now
7.5
View job history
ADP ezLaborManager
ADP Workforce Now
7.7

Asset Management

ADP ezLaborManager
ADP Workforce Now
6.0
Tracking of all physical assets
ADP ezLaborManager
ADP Workforce Now
6.0

HR Reporting

ADP ezLaborManager
ADP Workforce Now
7.0
Report builder
ADP ezLaborManager
ADP Workforce Now
7.0
Pre-built reports
ADP ezLaborManager
ADP Workforce Now
7.0
Ability to combine HR data with external data
ADP ezLaborManager
ADP Workforce Now
7.0

Onboarding

ADP ezLaborManager
ADP Workforce Now
5.5
New hire portal
ADP ezLaborManager
ADP Workforce Now
6.1
Manager tracking tools
ADP ezLaborManager
ADP Workforce Now
4.8

Performance and Goals

ADP ezLaborManager
ADP Workforce Now
7.7
Corporate goal setting
ADP ezLaborManager
ADP Workforce Now
7.5
Individual goal setting
ADP ezLaborManager
ADP Workforce Now
7.9
Line-of sight-visibility
ADP ezLaborManager
ADP Workforce Now
7.5
Performance tracking
ADP ezLaborManager
ADP Workforce Now
7.9

Performance Management

ADP ezLaborManager
ADP Workforce Now
7.1
Performance plans
ADP ezLaborManager
ADP Workforce Now
7.2
Performance improvement plans
ADP ezLaborManager
ADP Workforce Now
7.0
Review status tracking
ADP ezLaborManager
ADP Workforce Now
7.2
Review reminders
ADP ezLaborManager
ADP Workforce Now
6.9
Multiple review frequency
ADP ezLaborManager
ADP Workforce Now
6.8

Succession Planning

ADP ezLaborManager
ADP Workforce Now
6.0
Create succession plans/pools
ADP ezLaborManager
ADP Workforce Now
5.8
Candidate ranking
ADP ezLaborManager
ADP Workforce Now
5.8
Candidate search
ADP ezLaborManager
ADP Workforce Now
6.3
Candidate development
ADP ezLaborManager
ADP Workforce Now
6.2

Recruiting / ATS

ADP ezLaborManager
ADP Workforce Now
6.8
Job Requisition Management
ADP ezLaborManager
ADP Workforce Now
8.0
Company Website Posting
ADP ezLaborManager
ADP Workforce Now
7.8
Publish to Social Media
ADP ezLaborManager
ADP Workforce Now
7.6
Job Search Site Posting
ADP ezLaborManager
ADP Workforce Now
6.9
Duplicate Candidate Prevention
ADP ezLaborManager
ADP Workforce Now
2.3
Applicant Tracking
ADP ezLaborManager
ADP Workforce Now
7.4
Notifications and Alerts
ADP ezLaborManager
ADP Workforce Now
7.6

Pros

  • The interface of ADP ezLaborManager is simple to use, training only takes a couple of minutes for employees and a couple more for managers.
  • Time off requests are simple to add to the system, review, and approve or deny. There is a space for comments so that managers and employees can communicate directly on the time off request.
  • The employee and supervisor approval process confirms that the employees and managers agree on hours work to satisfy in errors in time before processing payroll.
  • Importing ADP ezLaborManager to RUN Powered by ADP only takes a couple minutes allowing you to get started on processing your payroll in a fraction of the time compared to manual time cards.
No photo available
  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo

Cons

  • Trying to research previous time cards past a month are hard to achieve. There is a custom date range option but it rarely works, the program just sits there and doesn't pull up the custom range.
  • Pulling reports for various needs is also more difficult then it needs to be. Instead of pulling a quick report with the dates and parameters you need you have to go in and edit the report and then go back in and edit it again to return it to default settings.
  • You also have to watch your invoices and make sure you are receiving your discounts otherwise this software can be quite costly.
  • Make sure your employees bookmark the ADP ezLaborManager website, otherwise it gets difficult to find through an internet search.
No photo available
  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo

Likelihood to Renew

ADP ezLaborManager8.0
Based on 1 answer
Still have some issues with it but usage seems to improve
Lucy Franco Andrade profile photo
ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Usability

ADP ezLaborManager7.0
Based on 1 answer
ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.
Lucy Franco Andrade profile photo
ADP Workforce Now8.3
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo

Support

ADP ezLaborManager7.0
Based on 1 answer
Response isn't timely and some reps are not as helpful as others.
Lucy Franco Andrade profile photo
ADP Workforce Now7.3
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

Online Training

ADP ezLaborManager8.0
Based on 1 answer
The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.
Lucy Franco Andrade profile photo
ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

ADP ezLaborManager3.0
Based on 1 answer
Should have had a project manager from ADP to assist.
Lucy Franco Andrade profile photo
ADP Workforce Now7.5
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

Cost and time spent on implementation were factors. ADP is reputable as well. Concerns were costs are high and extra modules that should be part of the standard are high.
Lucy Franco Andrade profile photo
When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo

Return on Investment

  • The amount of time it takes to process payroll from manual time cards to ADP ezLaborManager has gone from multiple days trying to chase employees for missing time and clarification to hours with ezLaborManager. Managers can now monitor missing time daily alleviating the end of payroll crunch. This has saved hours for Human Resources that are better utilized elsewhere.
No photo available
  • Accurate, integrated Time & Attendance is by far the #1 efficiency for the organization I implemented this system for. They went from paper time sheets to having the ability to have employees enter their time via their smart phone overnight.
  • The more robust and date effective reporting allowed us to finally be able to tear into the data and ensure people were being paid correctly.
  • The prior system was a Citrix based platform that could only be ran on one computer, whereas Workforce Now is internet based, allowing me to work whenever and however I needed to.
Evan Saltzman profile photo

Pricing Details

ADP ezLaborManager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Call
ADP ezLaborManager Editions & Modules
ADP ezLaborManager
Edition
ADP Time and Attendance
Call for details
ADP Workforce Now Essential Time
Call for details
Additional Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
ADP Workforce Now Editions & Modules
ADP Workforce Now
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.