What users are saying about

ADP RUN

Top Rated
169 Ratings

Epicor HCM

14 Ratings

ADP RUN

Top Rated
169 Ratings
Score 6.8 out of 101

Epicor HCM

14 Ratings
Score 7 out of 101

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Likelihood to Recommend

ADP RUN

ADP RUN seems to be very well suited towards smaller businesses. The site is simple to use and has plenty of features for handling payroll and basic HR functions. I think the system would be a bit cumbersome to use with a larger number of employees (25+), unless you opted to use their time and attendance program.
Robert Simeral profile photo

Epicor HCM

I could not recommend this system to anyone.If you do decide to go with this system, depending on organization size, you'll need at least one dedicated IT person with SQL/Report-builder experience to manage the system and reporting, as well as another full-time HR member to manage other administrative set-up and deal with the many, many, user support issues that will crop up. I'm shocked at the number of positive reviews for this product. A couple of them reiterate the same thing such as each of use (which is completely untrue) and many fields/tables for data storage, which leads me to believe that they're from Epicor or Epicor consultants
No photo available

Feature Rating Comparison

Payroll Management

ADP RUN
8.4
Epicor HCM
6.9
Pay calculation
ADP RUN
9.1
Epicor HCM
6.1
Support for external payroll vendors
ADP RUN
6.8
Epicor HCM
7.2
Benefit plan administration
ADP RUN
7.9
Epicor HCM
5.5
Direct deposit files
ADP RUN
9.1
Epicor HCM
7.6
Salary revision and increment management
ADP RUN
8.9
Epicor HCM
6.7
Reimbursement management
ADP RUN
8.9
Epicor HCM
8.0

Human Resource Management

ADP RUN
Epicor HCM
6.5
Employee demographic data
ADP RUN
Epicor HCM
7.0
Employment history
ADP RUN
Epicor HCM
6.5
Job profiles and administration
ADP RUN
Epicor HCM
7.1
Workflow for transfers, promotions, pay raises, etc.
ADP RUN
Epicor HCM
6.1
Organizational charting
ADP RUN
Epicor HCM
3.7
Organization and location management
ADP RUN
Epicor HCM
6.9
Compliance data (COBRA, OSHA, etc.)
ADP RUN
Epicor HCM
8.1

Leave and Attendance Management

ADP RUN
Epicor HCM
6.5
Approval workflow
ADP RUN
Epicor HCM
8.2
Balance details
ADP RUN
Epicor HCM
4.4
Annual carry-forward and encashment
ADP RUN
Epicor HCM
7.0

Employee Self Service

ADP RUN
Epicor HCM
7.3
View and generate pay and benefit information
ADP RUN
Epicor HCM
7.0
Update personal information
ADP RUN
Epicor HCM
5.9
View company policy documentation
ADP RUN
Epicor HCM
9.9
View job history
ADP RUN
Epicor HCM
6.4

Asset Management

ADP RUN
Epicor HCM
7.1
Tracking of all physical assets
ADP RUN
Epicor HCM
7.1

HR Reporting

ADP RUN
Epicor HCM
4.7
Report builder
ADP RUN
Epicor HCM
5.6
Pre-built reports
ADP RUN
Epicor HCM
3.4
Ability to combine HR data with external data
ADP RUN
Epicor HCM
5.0

Onboarding

ADP RUN
Epicor HCM
6.0
New hire portal
ADP RUN
Epicor HCM
4.0
Manager tracking tools
ADP RUN
Epicor HCM
8.0

Performance and Goals

ADP RUN
Epicor HCM
5.4
Corporate goal setting
ADP RUN
Epicor HCM
1.0
Individual goal setting
ADP RUN
Epicor HCM
7.4
Line-of sight-visibility
ADP RUN
Epicor HCM
7.0
Performance tracking
ADP RUN
Epicor HCM
6.3

Performance Management

ADP RUN
Epicor HCM
5.4
Performance plans
ADP RUN
Epicor HCM
6.4
Performance improvement plans
ADP RUN
Epicor HCM
1.0
Review status tracking
ADP RUN
Epicor HCM
4.5
Review reminders
ADP RUN
Epicor HCM
7.2
Multiple review frequency
ADP RUN
Epicor HCM
8.0

Succession Planning

ADP RUN
Epicor HCM
6.0
Candidate ranking
ADP RUN
Epicor HCM
6.5
Candidate search
ADP RUN
Epicor HCM
5.5

Recruiting / ATS

ADP RUN
Epicor HCM
8.1
Job Requisition Management
ADP RUN
Epicor HCM
8.1
Company Website Posting
ADP RUN
Epicor HCM
9.0
Duplicate Candidate Prevention
ADP RUN
Epicor HCM
9.0
Applicant Tracking
ADP RUN
Epicor HCM
7.3
Notifications and Alerts
ADP RUN
Epicor HCM
7.2

Pros

  • The key strength of ADP's Run is the simplicity of their web portal. Site navigation is easy thanks to large Icons and clearly described links. Every feature seems to be accessible within 2 to 3 clicks.
  • ADP's support is very helpful. I have called in a few times and the wait is never long to reach a support rep. The support has been able to address any issues I've had in a timely manner and will stay on the line to walk through steps until I am comfortable with them.
  • The sales reps are great. They did a great job of walking through the features and comparing them to my current provider. They came onsite to help with the transition to ADP, and even came to walk us through the first couple payrolls to make sure all the steps were understood.
Robert Simeral profile photo
  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
Cheryl Atkins profile photo

Cons

  • One feature that would be useful is a recall option when submitting payroll. An option to redo a payroll within 30 minutes of submitting would be a useful feature that would cut back on the chances of making a mistake.
Robert Simeral profile photo
  • I would like to see better quality of first line support staff. Many times they are not able to answer questions about the product and escallation is required to find a person with knowledge to resolve problems.
  • Upgrades rarely go smoothly. Usually we find bugs and have to get patched versions before we can upgrade our live system.
  • Standard reports do not cover most requirements so custom report development is usually needed.
Gary Siebenlist profile photo

Likelihood to Renew

ADP RUN9.1
Based on 2 answers
ADP is a great service that saves us time and money in supporting our payroll operations.
Vernon Fuller profile photo
Epicor HCM10.0
Based on 2 answers
I don't use it as a user, I implement it for clients as an outside consultant partner.
No photo available

Usability

ADP RUN9.1
Based on 1 answer
No answer on this topic is available.
Epicor HCM7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Joseph Moeller profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Epicor HCM9.0
Based on 1 answer
The product was always available.
Amy Stuart, HRIP profile photo

Performance

No score
No answers yet
No answers on this topic
Epicor HCM9.0
Based on 2 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Amy Stuart, HRIP profile photo

Support

ADP RUN8.6
Based on 2 answers
Very happy with support and ADP team.
Caroline Cohen profile photo
Epicor HCM8.0
Based on 3 answers
I have had to contact support a few times since we have been using the software. I have always gotten very timely responses and have never had a time when they either could not help me or were not responsive.
Cheryl Atkins profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Epicor HCM10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Amy Stuart, HRIP profile photo

Implementation

No score
No answers yet
No answers on this topic
Epicor HCM7.1
Based on 2 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
No photo available

Alternatives Considered

RUN ADP gave us the flexibility that QB did not. Using ADP also reduces the amount of forms and time necessary during the month of January.
David J. Reali, CPA profile photo
We thought Epicor HCM could offer us more functionality. Which they in theory they can, but the administration and maintenance has been more trouble than it's worth
No photo available

Scalability

No score
No answers yet
No answers on this topic
Epicor HCM8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Gary Siebenlist profile photo

Return on Investment

  • RUN ADP has allowed me and my staff the flexibility of offering payroll services without being tied to the office 5 days a week. We prepare mostly tax returns for our business, and outside of "Tax Season" we have Mon - Thurs hours. This allows one person to handle any payroll issues that might arise remotely.
David J. Reali, CPA profile photo
  • Reduced efficiency. More time spent troubleshooting HCM issues or helping other HCM users (candidates and employees) than actually using the system as intended. Also lots of time spent following up customer support, account managers, and consultants.
  • Our department counts the days until we can implement a new system. Our shared dislike of the system has unified us a team.
No photo available

Pricing Details

ADP RUN

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Epicor HCM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details