What users are saying about
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1147 Ratings
27 Ratings
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Score 8.9 out of 100

ADP Workforce Now

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1147 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

ADP Streamline Payroll

If you are running payroll for a small business it would probably be a great option. Definitely better than any option where you have to make the payments yourself. We had an accounting firm help us get set up with it. I'm not sure their regular pricing is low enough that it makes sense for everyone, though.
McKay Salisbury | TrustRadius Reviewer

ADP Workforce Now

I can't think of a less appropriate scenario, it is just their customer service is as bad as you can get. They have 2 call centers, one Stateside and one in the Philippines. Usually the Stateside is resourceful and you can resolve the issue in the same call, but if your call gets routed to the Philippines normally you know more than the person on the other side of the line and they place you on hold several times during the call to review procedures and processes, some of those that you have already told them on the same call. But the worst I have experienced so far is the lack of continuity on the sales or account executives. It can be frustrating to start a process with one account or major accounts representative and have that person move to a new roll within the same organization and there is no follow up from them or from their department, leaving you out in the cold. It is equally frustrating to start an implementation process with them and after a year has passed still have issues and the implementation specialist is nowhere to be found. Great System But Worst Customer Service.
Samuel Rodriguez | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

ADP Streamline Payroll
9.3
ADP Workforce Now
8.1
Pay calculation
ADP Streamline Payroll
9.8
ADP Workforce Now
8.6
Support for external payroll vendors
ADP Streamline Payroll
9.0
ADP Workforce Now
7.4
Benefit plan administration
ADP Streamline Payroll
9.3
ADP Workforce Now
7.9
Direct deposit files
ADP Streamline Payroll
9.6
ADP Workforce Now
8.9
Salary revision and increment management
ADP Streamline Payroll
9.3
ADP Workforce Now
8.2
Reimbursement management
ADP Streamline Payroll
8.7
ADP Workforce Now
7.7

Human Resource Management

ADP Streamline Payroll
ADP Workforce Now
7.6
Employee demographic data
ADP Streamline Payroll
ADP Workforce Now
8.1
Employment history
ADP Streamline Payroll
ADP Workforce Now
7.8
Job profiles and administration
ADP Streamline Payroll
ADP Workforce Now
8.0
Workflow for transfers, promotions, pay raises, etc.
ADP Streamline Payroll
ADP Workforce Now
7.6
Organizational charting
ADP Streamline Payroll
ADP Workforce Now
6.8
Organization and location management
ADP Streamline Payroll
ADP Workforce Now
7.4
Compliance data (COBRA, OSHA, etc.)
ADP Streamline Payroll
ADP Workforce Now
7.4

Leave and Attendance Management

ADP Streamline Payroll
ADP Workforce Now
7.8
Approval workflow
ADP Streamline Payroll
ADP Workforce Now
8.1
Balance details
ADP Streamline Payroll
ADP Workforce Now
7.9
Annual carry-forward and encashment
ADP Streamline Payroll
ADP Workforce Now
7.5

Employee Self Service

ADP Streamline Payroll
ADP Workforce Now
8.3
View and generate pay and benefit information
ADP Streamline Payroll
ADP Workforce Now
8.8
Update personal information
ADP Streamline Payroll
ADP Workforce Now
8.8
View company policy documentation
ADP Streamline Payroll
ADP Workforce Now
8.4
Employee recognition
ADP Streamline Payroll
ADP Workforce Now
7.7
View job history
ADP Streamline Payroll
ADP Workforce Now
7.7

Asset Management

ADP Streamline Payroll
ADP Workforce Now
6.0
Tracking of all physical assets
ADP Streamline Payroll
ADP Workforce Now
6.0

HR Reporting

ADP Streamline Payroll
ADP Workforce Now
7.3
Report builder
ADP Streamline Payroll
ADP Workforce Now
7.5
Pre-built reports
ADP Streamline Payroll
ADP Workforce Now
7.6
Ability to combine HR data with external data
ADP Streamline Payroll
ADP Workforce Now
6.8

Onboarding

ADP Streamline Payroll
ADP Workforce Now
5.4
New hire portal
ADP Streamline Payroll
ADP Workforce Now
6.1
Manager tracking tools
ADP Streamline Payroll
ADP Workforce Now
4.8

Performance and Goals

ADP Streamline Payroll
ADP Workforce Now
7.0
Corporate goal setting
ADP Streamline Payroll
ADP Workforce Now
6.8
Individual goal setting
ADP Streamline Payroll
ADP Workforce Now
7.3
Line-of sight-visibility
ADP Streamline Payroll
ADP Workforce Now
6.7
Performance tracking
ADP Streamline Payroll
ADP Workforce Now
7.2

Performance Management

ADP Streamline Payroll
ADP Workforce Now
6.9
Performance plans
ADP Streamline Payroll
ADP Workforce Now
7.0
Performance improvement plans
ADP Streamline Payroll
ADP Workforce Now
6.6
Review status tracking
ADP Streamline Payroll
ADP Workforce Now
7.1
Review reminders
ADP Streamline Payroll
ADP Workforce Now
7.3
Multiple review frequency
ADP Streamline Payroll
ADP Workforce Now
6.8

Succession Planning

ADP Streamline Payroll
ADP Workforce Now
6.0
Create succession plans/pools
ADP Streamline Payroll
ADP Workforce Now
5.8
Candidate ranking
ADP Streamline Payroll
ADP Workforce Now
5.8
Candidate search
ADP Streamline Payroll
ADP Workforce Now
6.3
Candidate development
ADP Streamline Payroll
ADP Workforce Now
6.2

Recruiting / ATS

ADP Streamline Payroll
ADP Workforce Now
6.6
Job Requisition Management
ADP Streamline Payroll
ADP Workforce Now
7.5
Company Website Posting
ADP Streamline Payroll
ADP Workforce Now
7.5
Publish to Social Media
ADP Streamline Payroll
ADP Workforce Now
7.0
Job Search Site Posting
ADP Streamline Payroll
ADP Workforce Now
7.0
Duplicate Candidate Prevention
ADP Streamline Payroll
ADP Workforce Now
2.3
Applicant Tracking
ADP Streamline Payroll
ADP Workforce Now
7.4
Notifications and Alerts
ADP Streamline Payroll
ADP Workforce Now
7.5

Pros

ADP Streamline Payroll

  • We are given a good lead time on deadline for payroll. It is easily manageable.
  • Customer Service is one of the best. I enjoy speaking with a real person.
  • They have been in the business of doing payroll for years and are extremely dependable.
Cora Hunt | TrustRadius Reviewer

ADP Workforce Now

  • ADP's Client Services division is dedicated to helping us! I have called them numerous times and every time they have an answer to my question, basically saving the day!
  • The WFN Reporting feature is amazing! It's so robust! There are a bunch of reports already created that you can choose from to fit your needs. You can also create a custom report, which is simple. If you need assistance, you can call Client Services and one of the awesome reps can help!
Lanita Palermo | TrustRadius Reviewer

Cons

ADP Streamline Payroll

  • Unfortunately, the company that is paying for the ADP Streamline Payroll service limits what the employees can use the app for. So for example, if the company doesn't want the employee to see all of their pay stubs, then they simply just won't see it.
  • The free trial doesn't include the HR services that not many people know about when it comes to ADP.
Anonymous | TrustRadius Reviewer

ADP Workforce Now

  • I would like the employee' individual pages to open up to their basic information and then allow me to move around. I like quick access to SSN, DOB, hire date, etc. all in one place so that I can answer questions quickly.
  • I would love to have access to more modules in the Essential Package without all of the excess fees. We are a small company and it would be great to have even limited access to performance management and recruiting manager.
Pamela Downey | TrustRadius Reviewer

Likelihood to Renew

ADP Streamline Payroll

ADP Streamline Payroll 7.0
Based on 1 answer
Without knowing what the competitors offer I can only give a limited opinion.
Anonymous | TrustRadius Reviewer

ADP Workforce Now

ADP Workforce Now 8.0
Based on 50 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR | TrustRadius Reviewer

Usability

ADP Streamline Payroll

ADP Streamline Payroll 10.0
Based on 1 answer
So far, ADP Streamline Payroll has provided me accurate computation of my compensation. And never had any problems with it.
Brandon Macapelit, CISA | TrustRadius Reviewer

ADP Workforce Now

ADP Workforce Now 7.1
Based on 27 answers
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support.Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
Christopher Carey, HRIP | TrustRadius Reviewer

Support Rating

ADP Streamline Payroll

ADP Streamline Payroll 9.3
Based on 6 answers
The support that ADP provides their clients is #1 in my opinion. They always exceed my expectations when I do need to call them for assistance. They will always have our business.
Guy G. Gray | TrustRadius Reviewer

ADP Workforce Now

ADP Workforce Now 3.9
Based on 34 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch | TrustRadius Reviewer

Online Training

ADP Streamline Payroll

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 6.6
Based on 9 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee | TrustRadius Reviewer

Implementation Rating

ADP Streamline Payroll

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 6.9
Based on 19 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP | TrustRadius Reviewer

Alternatives Considered

ADP Streamline Payroll

I can't really answer this question as I was the user of ADP Streamline but had no input in the choosing of ADP Streamline.
Sandra Van Munster | TrustRadius Reviewer

ADP Workforce Now

I have found that ADP Workforce Now has been the most user-friendly system and offers the features that our organization needs. It is also easy for our staff to use and the mobile app is wonderful for all of our staff in the office and out in the field to use.
Rosa Cantrell | TrustRadius Reviewer

Scalability

ADP Streamline Payroll

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 7.8
Based on 324 answers
ADP Workforce Now has a wide range of products and touches all aspects of payroll and HR. We do not currently use the HR side of ADP but we know it is available if we ever want to incorporate it in our business
Krystal Hicks | TrustRadius Reviewer

Return on Investment

ADP Streamline Payroll

  • Decreased employee efficiency
  • Heavier work load to correct the things that didn't go right
  • Double entry for not receiving the proper product
Anonymous | TrustRadius Reviewer

ADP Workforce Now

  • Workforce Now is a lot more expensive than our previous product, but we knew that up front and it's a better product overall and we are completely satisfied!
  • Going paperless with our payroll process has been a huge time saver for us.
  • ADP worked with us to map our pay codes that get downloaded to QuickBooks so we can balance our payroll. By getting our mapping done, balancing our payroll is now a 15-minute task instead of a 2-hour task.
Lanita Palermo | TrustRadius Reviewer

Screenshots

Pricing Details

ADP Streamline Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

ADP Streamline Payroll
9.1
ADP Workforce Now
7.9

Likelihood to Renew

ADP Streamline Payroll
7.0
ADP Workforce Now
8.0

Usability

ADP Streamline Payroll
10.0
ADP Workforce Now
7.1

Reliability and Availability

ADP Streamline Payroll
ADP Workforce Now
7.4

Performance

ADP Streamline Payroll
ADP Workforce Now
6.9

Support Rating

ADP Streamline Payroll
9.3
ADP Workforce Now
3.9

In-Person Training

ADP Streamline Payroll
ADP Workforce Now
2.6

Online Training

ADP Streamline Payroll
ADP Workforce Now
6.6

Implementation Rating

ADP Streamline Payroll
ADP Workforce Now
6.9

Scalability

ADP Streamline Payroll
ADP Workforce Now
7.8

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