What users are saying about

SurePayroll

18 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

SurePayroll

18 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SurePayroll

We are a small company with only 13-20 employees at one time, and SurePayroll has been a perfect fit for us. There is a bit of turnover with our laborers and it is easy to add and delete employees, and there is always a reminder to get all the right paperwork for each employee (W-4, I-9).When payday rolls around, I usually only have to enter each employees hours worked and the rest is taken care of.
Marcie Kleiman profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
SurePayroll
Employee demographic data
ADP Workforce Now
8.0
SurePayroll
Employment history
ADP Workforce Now
8.1
SurePayroll
Job profiles and administration
ADP Workforce Now
7.7
SurePayroll
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
SurePayroll
Organizational charting
ADP Workforce Now
6.6
SurePayroll
Organization and location management
ADP Workforce Now
7.3
SurePayroll
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
SurePayroll

Payroll Management

ADP Workforce Now
8.1
SurePayroll
9.1
Pay calculation
ADP Workforce Now
8.7
SurePayroll
9.5
Support for external payroll vendors
ADP Workforce Now
7.5
SurePayroll
Benefit plan administration
ADP Workforce Now
8.0
SurePayroll
Direct deposit files
ADP Workforce Now
8.7
SurePayroll
9.5
Salary revision and increment management
ADP Workforce Now
7.9
SurePayroll
9.5
Reimbursement management
ADP Workforce Now
7.7
SurePayroll
8.0

Leave and Attendance Management

ADP Workforce Now
8.1
SurePayroll
Approval workflow
ADP Workforce Now
8.1
SurePayroll
Balance details
ADP Workforce Now
8.1
SurePayroll
Annual carry-forward and encashment
ADP Workforce Now
8.1
SurePayroll

Employee Self Service

ADP Workforce Now
8.2
SurePayroll
View and generate pay and benefit information
ADP Workforce Now
8.8
SurePayroll
Update personal information
ADP Workforce Now
8.7
SurePayroll
View company policy documentation
ADP Workforce Now
8.6
SurePayroll
Employee recognition
ADP Workforce Now
7.6
SurePayroll
View job history
ADP Workforce Now
7.6
SurePayroll

Asset Management

ADP Workforce Now
6.0
SurePayroll
Tracking of all physical assets
ADP Workforce Now
6.0
SurePayroll

HR Reporting

ADP Workforce Now
7.0
SurePayroll
Report builder
ADP Workforce Now
7.1
SurePayroll
Pre-built reports
ADP Workforce Now
7.0
SurePayroll
Ability to combine HR data with external data
ADP Workforce Now
7.0
SurePayroll

Onboarding

ADP Workforce Now
5.5
SurePayroll
New hire portal
ADP Workforce Now
6.1
SurePayroll
Manager tracking tools
ADP Workforce Now
4.9
SurePayroll

Performance and Goals

ADP Workforce Now
7.8
SurePayroll
Corporate goal setting
ADP Workforce Now
7.7
SurePayroll
Individual goal setting
ADP Workforce Now
7.9
SurePayroll
Line-of sight-visibility
ADP Workforce Now
7.7
SurePayroll
Performance tracking
ADP Workforce Now
7.9
SurePayroll

Performance Management

ADP Workforce Now
7.5
SurePayroll
Performance plans
ADP Workforce Now
7.6
SurePayroll
Performance improvement plans
ADP Workforce Now
7.5
SurePayroll
Review status tracking
ADP Workforce Now
7.7
SurePayroll
Review reminders
ADP Workforce Now
7.4
SurePayroll
Multiple review frequency
ADP Workforce Now
7.3
SurePayroll

Succession Planning

ADP Workforce Now
6.0
SurePayroll
Create succession plans/pools
ADP Workforce Now
5.8
SurePayroll
Candidate ranking
ADP Workforce Now
5.8
SurePayroll
Candidate search
ADP Workforce Now
6.3
SurePayroll
Candidate development
ADP Workforce Now
6.2
SurePayroll

Recruiting / ATS

ADP Workforce Now
6.7
SurePayroll
Job Requisition Management
ADP Workforce Now
7.9
SurePayroll
Company Website Posting
ADP Workforce Now
7.5
SurePayroll
Publish to Social Media
ADP Workforce Now
7.5
SurePayroll
Job Search Site Posting
ADP Workforce Now
6.7
SurePayroll
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SurePayroll
Applicant Tracking
ADP Workforce Now
7.3
SurePayroll
Notifications and Alerts
ADP Workforce Now
7.6
SurePayroll

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Automated payroll processing
  • Keeping up to date with payroll tax codes
  • Processing payroll quickly
No photo available

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo
  • We've had several issues with SurePayroll not reporting correctly to our state government. These issues have taken months to resolve, and I'm not confident the issues have been completely resolved. Through the process, SurePayroll's representatives have always been polite, professional and courteous.
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo
SurePayroll9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber profile photo

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Our company used ADP prior to Workforce Now. We tried PayChex for one year 11 years ago, however did not like the functionality and time required to process a payroll. We returned to ADP, then tried Paylocity...that lasted one small payroll, as our payroll clerk was extremely dissatisfied with the product. I was on the telephone with our ADP representative asking what ADP could do to help us remedy our error in moving to paylocity. ADP was great, they explained the ADP Workforce Now product. Helped us return to ADP in time to do a full payroll the following week, and helped to collect the information from Paylocity in time to do the first quarter report in a timely manner. This was a difficult task as Paylocity was less than forthcoming with the reports we needed to provide. The Paylocity support team finally admitted they could not do the what they claimed in the demo. Waste of time and a lot of money. ADP Workforce Now has proven to us they will be there when we need them.
Stewart Melanie profile photo
SurePayroll is lower cost than Paychex, but I would recommend using Paychex despite their higher cost because they are more closely in communication with the tax divisions that are administering payroll taxes, and are less likely to make an error in my experience so far.
Staff Sheehan profile photo

Return on Investment

  • Improved workflow - our managers and staff now have all the information they need independently from contacting the HR Department. Your HR Department can now focus on strategic initiatives rather than pushing paper and hunting down signatures.
  • Decreased paperwork - information is collected, tracked, and stored within WFN. Say goodbye to those pesky HR data collection forms!
  • Happy employees - employees perform at their best when they are provided the tools and resources they need to act independently! This platform provides that exact avenue for success.
Sarah Hersh, PHR profile photo
  • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
  • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SurePayroll

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details