What users are saying about

ADP Workforce Now

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483 Ratings

SurePayroll

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18 Ratings

ADP Workforce Now

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483 Ratings
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Score 7 out of 101

SurePayroll

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18 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SurePayroll

SurePayroll is a near-perfect way for small business owners, who often handle many roles, to stay on top of all things payroll. I even recommend it for single-member LLCs, as paying yourself on the regular---and making sure taxes get handled---can be tough. SurePayroll eliminates a lot of the administrative stress that comes with the territory.
Rob Siders profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
SurePayroll
Employee demographic data
ADP Workforce Now
8.1
SurePayroll
Employment history
ADP Workforce Now
8.1
SurePayroll
Job profiles and administration
ADP Workforce Now
7.7
SurePayroll
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
SurePayroll
Organizational charting
ADP Workforce Now
6.7
SurePayroll
Organization and location management
ADP Workforce Now
7.4
SurePayroll
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
SurePayroll

Payroll Management

ADP Workforce Now
8.1
SurePayroll
9.1
Pay calculation
ADP Workforce Now
8.7
SurePayroll
9.5
Support for external payroll vendors
ADP Workforce Now
7.5
SurePayroll
Benefit plan administration
ADP Workforce Now
8.0
SurePayroll
Direct deposit files
ADP Workforce Now
8.6
SurePayroll
9.5
Salary revision and increment management
ADP Workforce Now
7.8
SurePayroll
9.5
Reimbursement management
ADP Workforce Now
7.8
SurePayroll
8.0

Leave and Attendance Management

ADP Workforce Now
8.1
SurePayroll
Approval workflow
ADP Workforce Now
8.1
SurePayroll
Balance details
ADP Workforce Now
8.1
SurePayroll
Annual carry-forward and encashment
ADP Workforce Now
8.1
SurePayroll

Employee Self Service

ADP Workforce Now
8.2
SurePayroll
View and generate pay and benefit information
ADP Workforce Now
8.7
SurePayroll
Update personal information
ADP Workforce Now
8.7
SurePayroll
View company policy documentation
ADP Workforce Now
8.5
SurePayroll
Employee recognition
ADP Workforce Now
7.6
SurePayroll
View job history
ADP Workforce Now
7.6
SurePayroll

Asset Management

ADP Workforce Now
6.0
SurePayroll
Tracking of all physical assets
ADP Workforce Now
6.0
SurePayroll

HR Reporting

ADP Workforce Now
7.0
SurePayroll
Report builder
ADP Workforce Now
7.1
SurePayroll
Pre-built reports
ADP Workforce Now
7.0
SurePayroll
Ability to combine HR data with external data
ADP Workforce Now
7.0
SurePayroll

Onboarding

ADP Workforce Now
5.5
SurePayroll
New hire portal
ADP Workforce Now
6.1
SurePayroll
Manager tracking tools
ADP Workforce Now
4.8
SurePayroll

Performance and Goals

ADP Workforce Now
7.7
SurePayroll
Corporate goal setting
ADP Workforce Now
7.6
SurePayroll
Individual goal setting
ADP Workforce Now
7.8
SurePayroll
Line-of sight-visibility
ADP Workforce Now
7.6
SurePayroll
Performance tracking
ADP Workforce Now
7.9
SurePayroll

Performance Management

ADP Workforce Now
7.4
SurePayroll
Performance plans
ADP Workforce Now
7.6
SurePayroll
Performance improvement plans
ADP Workforce Now
7.4
SurePayroll
Review status tracking
ADP Workforce Now
7.6
SurePayroll
Review reminders
ADP Workforce Now
7.3
SurePayroll
Multiple review frequency
ADP Workforce Now
7.2
SurePayroll

Succession Planning

ADP Workforce Now
6.0
SurePayroll
Create succession plans/pools
ADP Workforce Now
5.8
SurePayroll
Candidate ranking
ADP Workforce Now
5.8
SurePayroll
Candidate search
ADP Workforce Now
6.3
SurePayroll
Candidate development
ADP Workforce Now
6.2
SurePayroll

Recruiting / ATS

ADP Workforce Now
6.6
SurePayroll
Job Requisition Management
ADP Workforce Now
7.9
SurePayroll
Company Website Posting
ADP Workforce Now
7.5
SurePayroll
Publish to Social Media
ADP Workforce Now
7.4
SurePayroll
Job Search Site Posting
ADP Workforce Now
6.6
SurePayroll
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SurePayroll
Applicant Tracking
ADP Workforce Now
7.2
SurePayroll
Notifications and Alerts
ADP Workforce Now
7.5
SurePayroll

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • Filing and paying quarterly taxes
  • Payroll, soup-to-nuts
  • Employee self-service
Rob Siders profile photo

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • If I made a mistake on the payroll and realized it just a minute after approving, it's usually too late to go back and correct. However, customer support is helpful in showing me how to make corrections after the fact.
Marcie Kleiman profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
SurePayroll9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
Hold times are long, and the support centers are ill equipped to answer questions. Most calls end with "I need to send this development."
Christopher Carey, HRIP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
SurePayroll was the product being used here when I started. I was surprised how simple it was to use and appreciate all the reports it produces.
Marcie Kleiman profile photo

Return on Investment

  • Positive: Payroll and HR is a one person department. Accounting does not have to be involved and can concentrate on AP and AR.
  • Negative: Payroll can not be submitted early as the funds are processed and taken from the checking account too soon. This interferes with vacations and time off.
Joey Wilinski profile photo
  • The cost benefit is obvious - to not have to deal with payroll tax filings or related activities is well worth the price.
Daniel Lieber profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SurePayroll

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details