What users are saying about

Agile CRM

Top Rated
59 Ratings

MailChimp

Top Rated
1308 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

MailChimp

Top Rated
1308 Ratings
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

MailChimp

MailChimp is perfect for email newsletters as it provides marketing teams with everything they expect from an email marketing solution like analytics, ease of use, high inbox email delivery ratio, out of the box newsletter templates etcMailChimp is the ideal solution for companies who need to send large email volumes. MailChimp is able to send thousands of emails at a go, in a matter of seconds.Personally, MailChimp is the go-to solution for any form of email marketing. As it has a high deliverability ratio, very affordable, and also provides users with very important stats like how many of our email recipients opened our mail, and how many left it unopened, the number of clicks generated by the content in our marketing emails etc.
Jean Mwelsa profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
MailChimp
Customer data management / contact management
Agile CRM
8.7
MailChimp
Workflow management
Agile CRM
7.4
MailChimp
Territory management
Agile CRM
6.6
MailChimp
Opportunity management
Agile CRM
8.0
MailChimp
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
MailChimp
Contract management
Agile CRM
7.5
MailChimp
Quote & order management
Agile CRM
6.5
MailChimp
Interaction tracking
Agile CRM
8.3
MailChimp
Channel / partner relationship management
Agile CRM
8.4
MailChimp

Customer Service & Support

Agile CRM
6.8
MailChimp
Case management
Agile CRM
7.0
MailChimp
Call center management
Agile CRM
6.4
MailChimp
Help desk management
Agile CRM
7.1
MailChimp

Marketing Automation

Agile CRM
8.5
MailChimp
Lead management
Agile CRM
8.6
MailChimp
Email marketing
Agile CRM
8.4
MailChimp

CRM Project Management

Agile CRM
6.6
MailChimp
Task management
Agile CRM
7.3
MailChimp
Billing and invoicing management
Agile CRM
5.6
MailChimp
Reporting
Agile CRM
7.1
MailChimp

CRM Reporting & Analytics

Agile CRM
6.8
MailChimp
Forecasting
Agile CRM
6.0
MailChimp
Pipeline visualization
Agile CRM
8.4
MailChimp
Customizable reports
Agile CRM
6.1
MailChimp

Customization

Agile CRM
7.8
MailChimp
Custom fields
Agile CRM
8.7
MailChimp
Custom objects
Agile CRM
7.7
MailChimp
Scripting environment
Agile CRM
6.5
MailChimp
API for custom integration
Agile CRM
8.5
MailChimp

Security

Agile CRM
7.9
MailChimp
Single sign-on capability
Agile CRM
8.3
MailChimp
Role-based user permissions
Agile CRM
7.5
MailChimp

Social CRM

Agile CRM
5.8
MailChimp
Social data
Agile CRM
5.8
MailChimp
Social engagement
Agile CRM
5.9
MailChimp

Integrations with 3rd-party Software

Agile CRM
7.7
MailChimp
Marketing automation
Agile CRM
7.8
MailChimp
Compensation management
Agile CRM
7.6
MailChimp

Platform

Agile CRM
8.0
MailChimp
Mobile access
Agile CRM
8.0
MailChimp

Email & Online Marketing

Agile CRM
MailChimp
8.4
WYSIWYG email editor
Agile CRM
MailChimp
8.6
Dynamic content
Agile CRM
MailChimp
7.9
Ability to test dynamic content
Agile CRM
MailChimp
8.2
Landing pages
Agile CRM
MailChimp
8.2
A/B testing
Agile CRM
MailChimp
8.7
Mobile optimization
Agile CRM
MailChimp
8.5
Email deliverability
Agile CRM
MailChimp
8.9
List management
Agile CRM
MailChimp
8.6
Triggered drip sequences
Agile CRM
MailChimp
7.9

Reporting & Analytics

Agile CRM
MailChimp
7.8
Dashboards
Agile CRM
MailChimp
7.9
Standard reports
Agile CRM
MailChimp
8.1
Custom reports
Agile CRM
MailChimp
7.5

Pros

  • Agile CRM makes it easy to find out exactly where we are with any potential deal. It tracks notes that we enter directly into the program as well as displays emails and related people and deals with the click of a mouse.
  • Agile CRM has some remarkably capable marketing automation capabilities that we are just tapping into. You can set up drip campaigns, automated responses, and with Zapier, you can do even more.
  • The Kanban style deal board… See exactly where each deal is and where we need to pay attention. In short, it shows us the next right thing to do.
Mike Wittenstein profile photo
  • Providing analytics. The data derived from MailChimp has been useful in crafting and adjusting our electronic communications to our audience. Particularly, the click rate of links and the open rate of the emails.
  • Style of emails. The presentation of the finished product looks polished and professional. Since using MailChimp, our engagement with electronic communication has significantly increased.
  • I really appreciate the ability to schedule emails in the future. I can create an email campaign to go out a week in advance. I used to have to set a calendar reminder to send our communication. This has eliminated the issue of forgetting to send the email and allowed for me to write and plan ahead.
Rob Abid profile photo

Cons

  • The newsletter part is a bit clunky compared to dedicated services like MailChimp or Aweber. It's just not very streamlined and logical.
  • There needs to be more flexibility in importing contacts. Currently, you can only import if you have an email and a name which obviously a lot of systems don't. It makes manipulating data by importing very difficult and the 'having to have a first name' is not even consistent with the system itself.
  • The iPhone/Android app is not quite doing it for me - very hard to navigate currently.
Vilhelm Kruse profile photo
  • I think the pop-ups (to encourage users to sign up to your mailing list) could have more flexibility in their design. I was designing one the other day and it had limited choices for the image sizes, so I had to play around with it quite a bit to get it to look good.
  • It's great that they now integrate with Facebook Ads but the reporting is really basic and I find it hard to make changes mid-campaign. For example, I have not been able to find aggregate stats -- I have to hover over the number of each day in the chart and add up the stats for the month. And you cannot extend a campaign more than 3 days before it ends, so you better remember to mark your calendar and update it before it ends with you!
  • The list segmenting is pretty basic. I can do a few of the things I want but nothing too complex at the same time.
Vicki Lesage profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
MailChimp7.0
Based on 19 answers
We love the product.One thing we haven't mentioned yet is the human element. Recently, MailChimp re-structured their plans/pricing based on the feedback they had received.They listened to a pain their users were experiencing, then strategized a solution, and implemented it fairly. The updated pricing strategy was intended to save subscribers money, and they did a great job of communicating it to their users.I would be surprised if anyone reacted negatively to the change.
Ross Clurman profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
MailChimp9.9
Based on 7 answers
I have enjoyed using MailChimp because it is easy to use and simple for the employees to fill out when asked.
Brandon Adawi profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
MailChimp10.0
Based on 1 answer
Great company. Great support. Wide range of solutions.
Christine Tabor profile photo

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
MailChimp9.9
Based on 6 answers
Like support anywhere else, it truly depends on the day and the person handling your issue.
Katalin Sankowich profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
MailChimp9.0
Based on 5 answers
Try to customize it as much as possible. Explore the APIs if you are a web developer.
Michael Sunarlim profile photo

Alternatives Considered

Much easier to set up against Zoho.User-friendly against Zoho.Team acceptance against Zoho.
Deborah Felicio profile photo
I use Campaign Monitor for our software company. I did not get to make the buying decision on that, but we use a very advanced version of their software. I use a very basic level of MailChimp. But based on the features available to me in the basic MailChimp option, It stands up just as well as Campaign Monitor. I have not noticed a single thing that I can't do in MailChimp that I can do in Campaign Monitor. I was actually very thoroughly impressed that going from one software to the next I didn't feel like I had my hands tied because MailChimp didn't offer a certain feature. It's very reassuring that if I have to upgrade down the road that It would still be a great decision to stick with MailChimp for my small business.
Megan Russell profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • It helps me remind my customers to pay an invoice
  • It helps me have a fluid communication with customers who are expecting a product
  • It helps me reassure customers in their buying decision
Megan Russell profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

MailChimp

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details