What users are saying about
64 Ratings

Mailchimp

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Top Rated
1456 Ratings
64 Ratings
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Score 7.3 out of 101

Mailchimp

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Top Rated
1456 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited for a small business which has all the needs of a big business but a much smaller budget. It is very easy to learn and use and there is a lot of room to grow if you can stay within the compounds of the software (there are limits to the flexibility).
Vilhelm Kruse profile photo

Mailchimp

As I've already mentioned, Mailchimp is absolutely fantastic for email communication between your business and your customers/subscribers. Especially if you're just getting started, Mailchimp is a no brainer. You don't have to worry about making sure to utilize the platform enough times in 30 days before your trial period runs out. The fact that they allow you to use the platform completely free up to 2000 subscribers is a big plus in my book. This is a better way to give people and businesses a chance to see if this platform is the right one for them. Mailchimp also has an Automations feature which can be used very cleverly. Its a way to interact with your subscribers via email without actually having to do anything. You set the emails up once and then the automation takes over, intelligently sending out emails to people based on their behaviors and interactions with your campaigns. Great stuff. For example, if you send out a welcome email to new subscribers, Mailchimp can automatically send out different follow up emails to those subscribers based on whether they didn't open it up, opened it o clicked on a link in the email
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Mailchimp
Customer data management / contact management
Agile CRM
8.8
Mailchimp
Workflow management
Agile CRM
7.4
Mailchimp
Territory management
Agile CRM
6.8
Mailchimp
Opportunity management
Agile CRM
8.0
Mailchimp
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Mailchimp
Contract management
Agile CRM
7.7
Mailchimp
Quote & order management
Agile CRM
6.7
Mailchimp
Interaction tracking
Agile CRM
8.4
Mailchimp
Channel / partner relationship management
Agile CRM
8.7
Mailchimp

Customer Service & Support

Agile CRM
6.7
Mailchimp
Case management
Agile CRM
6.9
Mailchimp
Call center management
Agile CRM
6.4
Mailchimp
Help desk management
Agile CRM
6.9
Mailchimp

Marketing Automation

Agile CRM
8.5
Mailchimp
Lead management
Agile CRM
8.5
Mailchimp
Email marketing
Agile CRM
8.5
Mailchimp

CRM Project Management

Agile CRM
6.8
Mailchimp
Task management
Agile CRM
7.4
Mailchimp
Billing and invoicing management
Agile CRM
5.9
Mailchimp
Reporting
Agile CRM
7.0
Mailchimp

CRM Reporting & Analytics

Agile CRM
6.9
Mailchimp
Forecasting
Agile CRM
6.0
Mailchimp
Pipeline visualization
Agile CRM
8.4
Mailchimp
Customizable reports
Agile CRM
6.2
Mailchimp

Customization

Agile CRM
8.0
Mailchimp
Custom fields
Agile CRM
8.7
Mailchimp
Custom objects
Agile CRM
7.8
Mailchimp
Scripting environment
Agile CRM
6.8
Mailchimp
API for custom integration
Agile CRM
8.6
Mailchimp

Security

Agile CRM
8.0
Mailchimp
Single sign-on capability
Agile CRM
8.4
Mailchimp
Role-based user permissions
Agile CRM
7.6
Mailchimp

Social CRM

Agile CRM
5.9
Mailchimp
Social data
Agile CRM
5.9
Mailchimp
Social engagement
Agile CRM
5.9
Mailchimp

Integrations with 3rd-party Software

Agile CRM
8.0
Mailchimp
Marketing automation
Agile CRM
7.9
Mailchimp
Compensation management
Agile CRM
8.1
Mailchimp

Platform

Agile CRM
8.1
Mailchimp
Mobile access
Agile CRM
8.1
Mailchimp

Email & Online Marketing

Agile CRM
Mailchimp
8.5
WYSIWYG email editor
Agile CRM
Mailchimp
8.5
Dynamic content
Agile CRM
Mailchimp
8.0
Ability to test dynamic content
Agile CRM
Mailchimp
8.4
Landing pages
Agile CRM
Mailchimp
8.3
A/B testing
Agile CRM
Mailchimp
8.7
Mobile optimization
Agile CRM
Mailchimp
8.6
Email deliverability
Agile CRM
Mailchimp
9.0
List management
Agile CRM
Mailchimp
8.7
Triggered drip sequences
Agile CRM
Mailchimp
7.8

Reporting & Analytics

Agile CRM
Mailchimp
7.8
Dashboards
Agile CRM
Mailchimp
7.8
Standard reports
Agile CRM
Mailchimp
8.1
Custom reports
Agile CRM
Mailchimp
7.6

Pros

  • Tracks all of our clients, prospects and sales pipeline
  • Manages inbound leads and marketing automation
  • Acts as a bulk email system for messages and e-newsletters
Jez John profile photo
  • Mailchimp, as the name suggests, excels at email. The platform is easy to use, has templates that make getting started easy and looks incredibly professional. The terminology is made simple so that anyone can understand what is necessary at each phase of crafting emails and deciding on what features to use (or not use).
  • List management with Mailchimp is very easy. There are multiple ways to create or add to lists - name sand email addresses can be added manually; a csv file can be uploaded and integrated into a list; users can sign up and add themselves via sign up forms on websites and social media; and, my personal favorite is the Subscribe app that Mailchimp offers. For companies that want to add people to their lists from on-site locations like a trade show or expo, the app allows people to add their name and email and then automatically syncs that info with a predetermined list.
  • One thing that Mailchimp does that, in my opinion, is better than many other email providers is their free option. Many other providers will give you 30 or 60 days free to try out their platform. What Mailchimp does is allow you to use their service completely free up to 2000 (or maybe 2500, I don't remember) people on your lists. So for small companies that are just starting out and growing their lists, they can use Mailchimp for as long as they want until they go above that 2000 limit. There's no time limit.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • Backend organization: I'm used to it now but initially it was very difficult to navigate the dashboard. I still get confused from time to time and have difficulty finding what I'm looking for. The organization just isn't very intuitive.
  • The payment structure and credit system are incredibly confusing. We use the free version but had at one point considered paying for the full version. We had difficulty understanding how many credits we needed and abandoned the idea.
Jessica Meadows Rich profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Mailchimp7.0
Based on 19 answers
Despite all my frustration, I don't have any other good options without spending a lot more money. I do understand that Predictive Response has RSS campaign functionality in development. We use that tool (which is really in a different category) for marketing automation, and it works beautifully. If PR releases the RSS functionality, we'll try it immediately, and might switch. It would be more expensive, but probably worth it.For the clients we work with who have simple needs, there's no reason to switch away from MailChimp unless the staff get frustrated with the editor.
Anna Hazel Crotty profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Mailchimp10.0
Based on 7 answers
Mailchimp's website is a brilliant example of usability for a rather complex and cumbersome task (email newsletter management), with a fantastic touch of awesomeness - every detail is well thought out: from a design standpoint, the website is bliss, and with a nice touch of humor.
Pierre Le Leannec profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
Mailchimp10.0
Based on 1 answer
Great company. Great support. Wide range of solutions.
Christine Tabor profile photo

Support

Agile CRM5.5
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Mailchimp10.0
Based on 6 answers
They have instant chat, which is something I put a lot of value on, as I work very odd hours at times.
Casey Armstrong profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
Mailchimp9.0
Based on 5 answers
Write down the use cases in detail and test each one carefully.
Bob Thompson profile photo

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
I use Campaign Monitor for our software company. I did not get to make the buying decision on that, but we use a very advanced version of their software. I use a very basic level of MailChimp. But based on the features available to me in the basic MailChimp option, It stands up just as well as Campaign Monitor. I have not noticed a single thing that I can't do in MailChimp that I can do in Campaign Monitor. I was actually very thoroughly impressed that going from one software to the next I didn't feel like I had my hands tied because MailChimp didn't offer a certain feature. It's very reassuring that if I have to upgrade down the road that It would still be a great decision to stick with MailChimp for my small business.
Megan Russell profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler profile photo
  • Great return on investment. It is the best ROI we get from any advertising area.
  • Takes the least amount of time to bring in the most amount of sales.
  • Helps us reach our customers a few times per week in ways we wouldn't be able to usually.
Jeff Moriarty profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Mailchimp

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details