What users are saying about
Top Rated
61 Ratings

MailChimp

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
1387 Ratings
Top Rated
61 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

MailChimp

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
1387 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

MailChimp

As I've already mentioned, Mailchimp is absolutely fantastic for email communication between your business and your customers/subscribers. Especially if you're just getting started, Mailchimp is a no brainer. You don't have to worry about making sure to utilize the platform enough times in 30 days before your trial period runs out. The fact that they allow you to use the platform completely free up to 2000 subscribers is a big plus in my book. This is a better way to give people and businesses a chance to see if this platform is the right one for them. Mailchimp also has an Automations feature which can be used very cleverly. Its a way to interact with your subscribers via email without actually having to do anything. You set the emails up once and then the automation takes over, intelligently sending out emails to people based on their behaviors and interactions with your campaigns. Great stuff. For example, if you send out a welcome email to new subscribers, Mailchimp can automatically send out different follow up emails to those subscribers based on whether they didn't open it up, opened it o clicked on a link in the email
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
MailChimp
Customer data management / contact management
Agile CRM
8.7
MailChimp
Workflow management
Agile CRM
7.4
MailChimp
Territory management
Agile CRM
6.7
MailChimp
Opportunity management
Agile CRM
8.0
MailChimp
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
MailChimp
Contract management
Agile CRM
7.6
MailChimp
Quote & order management
Agile CRM
6.6
MailChimp
Interaction tracking
Agile CRM
8.4
MailChimp
Channel / partner relationship management
Agile CRM
8.6
MailChimp

Customer Service & Support

Agile CRM
6.8
MailChimp
Case management
Agile CRM
7.0
MailChimp
Call center management
Agile CRM
6.4
MailChimp
Help desk management
Agile CRM
7.1
MailChimp

Marketing Automation

Agile CRM
8.5
MailChimp
Lead management
Agile CRM
8.6
MailChimp
Email marketing
Agile CRM
8.5
MailChimp

CRM Project Management

Agile CRM
6.7
MailChimp
Task management
Agile CRM
7.3
MailChimp
Billing and invoicing management
Agile CRM
5.7
MailChimp
Reporting
Agile CRM
7.0
MailChimp

CRM Reporting & Analytics

Agile CRM
6.8
MailChimp
Forecasting
Agile CRM
6.0
MailChimp
Pipeline visualization
Agile CRM
8.4
MailChimp
Customizable reports
Agile CRM
6.1
MailChimp

Customization

Agile CRM
7.9
MailChimp
Custom fields
Agile CRM
8.7
MailChimp
Custom objects
Agile CRM
7.8
MailChimp
Scripting environment
Agile CRM
6.6
MailChimp
API for custom integration
Agile CRM
8.6
MailChimp

Security

Agile CRM
8.0
MailChimp
Single sign-on capability
Agile CRM
8.3
MailChimp
Role-based user permissions
Agile CRM
7.6
MailChimp

Social CRM

Agile CRM
5.9
MailChimp
Social data
Agile CRM
5.8
MailChimp
Social engagement
Agile CRM
5.9
MailChimp

Integrations with 3rd-party Software

Agile CRM
7.9
MailChimp
Marketing automation
Agile CRM
7.8
MailChimp
Compensation management
Agile CRM
7.9
MailChimp

Platform

Agile CRM
8.0
MailChimp
Mobile access
Agile CRM
8.0
MailChimp

Email & Online Marketing

Agile CRM
MailChimp
8.5
WYSIWYG email editor
Agile CRM
MailChimp
8.6
Dynamic content
Agile CRM
MailChimp
8.0
Ability to test dynamic content
Agile CRM
MailChimp
8.4
Landing pages
Agile CRM
MailChimp
8.3
A/B testing
Agile CRM
MailChimp
8.8
Mobile optimization
Agile CRM
MailChimp
8.6
Email deliverability
Agile CRM
MailChimp
9.0
List management
Agile CRM
MailChimp
8.8
Triggered drip sequences
Agile CRM
MailChimp
7.8

Reporting & Analytics

Agile CRM
MailChimp
7.8
Dashboards
Agile CRM
MailChimp
7.8
Standard reports
Agile CRM
MailChimp
8.1
Custom reports
Agile CRM
MailChimp
7.5

Pros

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available
  • Mobile-friendly email templates -- You can always trust that MailChimp's templates will work well across the most common email clients and devices. Much more efficient than hand-coding!
  • Easy-to-use WYSIWYG editors -- You can do almost anything you want in an email with MailChimp's easy WYSIWYG interface.
  • Customizing the sign-up process -- You can brand each page and make it look good while still keeping it streamlined.
Vicki Lesage profile photo

Cons

  • The email builder really needs an open HTML section to allow you to easily embed code in your email.
  • It's not easy to view the complete number of contacts when over 10000.
  • More help documents on their site would make using the campaign feature better.
Victoria Hoete-Dodd profile photo
  • Mailchimp doesn't do advanced or complicated segmentation so well. It gives you the option with Mailchimp Pro, but it still has one fatal flaw. From my understanding, Mailchimp doesn't re-evaluate the segment conditions on scheduled sends for advanced segments. This means scheduled sends could be sent to an out-of-date segment if the segment isn't manually updated.
  • Doing quality assurance on scheduled campaigns is very hard. Once a campaign is scheduled, there is no way to view segment criteria or the design for QA without the pausing the schedule. This introduces risk as it is possible to reschedule at the wrong time. For people managing a lot of campaigns, being able to QA scheduled campaigns would be very helpful.
  • I felt that Mailchimp's automation features fell short of other email automation tools. They didn't give you enough control to build triggers and workflow for customized business cases, only a few general ones.
Alec Dibble profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
MailChimp7.0
Based on 19 answers
We love the product.One thing we haven't mentioned yet is the human element. Recently, MailChimp re-structured their plans/pricing based on the feedback they had received.They listened to a pain their users were experiencing, then strategized a solution, and implemented it fairly. The updated pricing strategy was intended to save subscribers money, and they did a great job of communicating it to their users.I would be surprised if anyone reacted negatively to the change.
Ross Clurman profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
MailChimp9.9
Based on 7 answers
I have enjoyed using MailChimp because it is easy to use and simple for the employees to fill out when asked.
Brandon Adawi profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
MailChimp10.0
Based on 1 answer
Great company. Great support. Wide range of solutions.
Christine Tabor profile photo

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
MailChimp9.9
Based on 6 answers
Like support anywhere else, it truly depends on the day and the person handling your issue.
Katalin Sankowich profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
MailChimp9.0
Based on 5 answers
Write down the use cases in detail and test each one carefully.
Bob Thompson profile photo

Alternatives Considered

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo
Mailchimp blows them out of the water. The ease of use, the look of the emails, the options Mailchimp gives you, and the price of it all. There is no reason you should go with iContact or Constant Contact when Mailchimp is an option. They are just too easy to use and the ROI is too great to use anything else.
Jeff Moriarty profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • All contact data is in one spot
  • You can see a detailed view of each contact's deal history
  • It is a more affordable option than some CRMs
Victoria Hoete-Dodd profile photo
  • Great return on investment. It is the best ROI we get from any advertising area.
  • Takes the least amount of time to bring in the most amount of sales.
  • Helps us reach our customers a few times per week in ways we wouldn't be able to usually.
Jeff Moriarty profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

MailChimp

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details