What users are saying about

Agorapulse

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Top Rated
297 Ratings
15 Ratings

Agorapulse

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Top Rated
297 Ratings
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Score 8.5 out of 101
15 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Agorapulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

CX Social

I give CX Social a 9 out of 10 because while it has its cons as any software or solution does. It is an overall unique and efficient Marketing and Social Media Management solution. They have a very fast improving rate so are practically receiving new features and is a very good tool for large companies with lots of social accounts to manage.
mike bray profile photo

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
CX Social
8.0
Boolean keyword searches
Agorapulse
7.8
CX Social
8.2
Filtering out noise/spam
Agorapulse
7.2
CX Social
8.2
Sentiment analysis
Agorapulse
9.1
CX Social
8.2
Broad channel coverage
Agorapulse
8.5
CX Social
7.3

Publishing

Agorapulse
8.1
CX Social
7.7
Content planning and scheduling
Agorapulse
8.8
CX Social
7.3
Audience targeting
Agorapulse
6.7
CX Social
8.2
Content optimization
Agorapulse
9.1
CX Social
8.2
Workflow management
Agorapulse
7.9
CX Social
7.3

Engagement

Agorapulse
7.6
CX Social
7.9
Automated routing and prioritization
Agorapulse
6.4
CX Social
8.2
Customer interaction histories
Agorapulse
8.4
CX Social
8.2
Bulk actions
Agorapulse
7.9
CX Social
7.3

Marketing

Agorapulse
7.6
CX Social
8.0
Lead generation
Agorapulse
6.6
CX Social
8.2
Content marketing
Agorapulse
9.1
CX Social
7.3
Paid media management
Agorapulse
8.2
CX Social
8.2
Campaigns and promotions
Agorapulse
6.7
CX Social
8.2

Channel coverage/integration

Agorapulse
8.1
CX Social
7.8
Twitter
Agorapulse
9.0
CX Social
8.2
Facebook
Agorapulse
8.9
CX Social
7.3
LinkedIn
Agorapulse
6.7
CX Social
7.3
Instagram
Agorapulse
7.7
CX Social
8.2
Google+
Agorapulse
CX Social
8.2
Pinterest
Agorapulse
CX Social
8.2
YouTube
Agorapulse
CX Social
7.3

Reporting/analytics

Agorapulse
7.3
CX Social
7.9
Campaign success analytics
Agorapulse
7.7
CX Social
7.3
Real-time tracking
Agorapulse
7.3
CX Social
8.2
Competitor analysis
Agorapulse
6.9
CX Social
8.2

Account management

Agorapulse
7.4
CX Social
7.7
Role-based user permissions & privileges
Agorapulse
8.3
CX Social
8.2
Mobile access
Agorapulse
6.6
CX Social
7.3

Pros

  • Easy to use - new members are trained within minutes on using the platform, and more advanced users can quickly find information in the tutorials section.
  • Assigning social interactions to specific team members is a crucial feature of the platform for our team.
  • AgoraPulse has done a good job adding new features and continuing to grow the offerings of an already outstanding social management platform.
Matthew Jackson profile photo
  • Gather all social media interactions in one single interface.
  • Automatically dispatch social media interactions and delegate responsibilities.
  • Being able to post to all social media from one single interface
  • Live support extra reactive. Cool staff.
Mathieu Pereira profile photo

Cons

  • I'd like to see support for Instagram Stories.
  • In addition to the calendar view, I'd like to be able to see scheduled Instagram posts in a 3x3 grid view. This would make planning much easier.
  • When creating a new post, it would be nice to have a way to edit photos after uploading. Even just a simple crop option would be amazing, especially for Instagram.
  • The calendar can be a little buggy at times if you try to drag and drop multiple posts into different spots too quickly. A simple page refresh always solves the issue, so it's not a big deal.
  • I'd like to be able to track the performance of LinkedIn posts.
Kris White profile photo
  • insights provide lots of details, but it's difficult to exactly understand for non-experts what they all mean. Some are abstract for non-experts.
Guy Sablon profile photo

Likelihood to Renew

Agorapulse8.1
Based on 85 answers
We really love the way this platform works and the way it has helped us organize and streamline our day! The time saved is a key factor in why we will continue to use this software and might only consider something else if it were to cover more networks or to improve on the combining of information streams
Christopher Kimball profile photo
CX Social7.6
Based on 9 answers
We are happy with Engagor and the support we get when needed.
Guy Sablon profile photo

Usability

Agorapulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
CX Social8.2
Based on 1 answer
No answer on this topic is available.

Support

Agorapulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

Agorapulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

To be quite honest, we tried Agorapulse first and liked it so much we decided to go with Agorapulse almost immediately. Ease of use, accessible and easily obtainable analytics were the selling points.Tried Hootsuite but it really did not match up in comparison. Did not like the analytics, and the multiple column social engagement panel was difficult to navigate and hard to learn.We wanted to go with Sprout Social, but it was too expensive for our budget.
Joey McNamara profile photo
While Sprout Social is a very good tool. CX Social is a bit more advanced and equipt to manage a large number of accounts and delivers far better data. CX Social has a far better dashboard and interface that is simple to access and use. It is more efficient than Sprout Social and their statistic module is better as well.
mike bray profile photo

Return on Investment

  • More social interactions with students, alumni, and prospective students through social inbox.
  • Increased visibility for events, research, and awards.
  • Increased our efficiency as it is allowing us to expand into other social media channels.
Joey McNamara profile photo
  • Better customer service.
  • Better detection of potential crisis on social media which leads to avoiding the crisis or better managing it.
Guy Sablon profile photo

Pricing Details

Agorapulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Agorapulse Editions & Modules
Agorapulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details

Agorapulse More Information

CX Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
CX Social Editions & Modules
CX Social
Additional Pricing Details

CX Social More Information