What users are saying about

AgoraPulse

Top Rated
265 Ratings

CX Social

14 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

CX Social

14 Ratings
Score 6.6 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

CX Social

Engagor is not suited for small organizations.
Mathieu Pereira profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
CX Social
6.9
Boolean keyword searches
AgoraPulse
7.8
CX Social
7.6
Filtering out noise/spam
AgoraPulse
7.1
CX Social
7.2
Sentiment analysis
AgoraPulse
9.1
CX Social
5.1
Broad channel coverage
AgoraPulse
8.5
CX Social
7.7

Publishing

AgoraPulse
8.1
CX Social
6.5
Content planning and scheduling
AgoraPulse
8.8
CX Social
6.5
Audience targeting
AgoraPulse
6.7
CX Social
6.8
Content optimization
AgoraPulse
9.1
CX Social
6.3
Workflow management
AgoraPulse
7.9
CX Social
6.5

Engagement

AgoraPulse
7.5
CX Social
6.7
Automated routing and prioritization
AgoraPulse
6.4
CX Social
7.0
Customer interaction histories
AgoraPulse
8.4
CX Social
6.5
Bulk actions
AgoraPulse
7.9
CX Social
6.8

Marketing

AgoraPulse
7.6
CX Social
6.6
Lead generation
AgoraPulse
6.5
CX Social
6.0
Content marketing
AgoraPulse
9.1
CX Social
6.8
Paid media management
AgoraPulse
8.2
CX Social
7.3
Campaigns and promotions
AgoraPulse
6.7
CX Social
6.4

Channel coverage/integration

AgoraPulse
8.6
CX Social
7.5
Twitter
AgoraPulse
9.2
CX Social
8.2
Facebook
AgoraPulse
8.9
CX Social
7.9
Instagram
AgoraPulse
7.8
CX Social
7.2
LinkedIn
AgoraPulse
CX Social
7.7
Google+
AgoraPulse
CX Social
7.2
Pinterest
AgoraPulse
CX Social
7.0
YouTube
AgoraPulse
CX Social
7.5

Reporting/analytics

AgoraPulse
7.3
CX Social
7.1
Campaign success analytics
AgoraPulse
7.6
CX Social
6.6
Real-time tracking
AgoraPulse
7.4
CX Social
7.5
Competitor analysis
AgoraPulse
6.9
CX Social
7.3

Account management

AgoraPulse
7.4
CX Social
7.0
Role-based user permissions & privileges
AgoraPulse
8.3
CX Social
8.0
Mobile access
AgoraPulse
6.6
CX Social
6.1

Pros

  • The interface is especially clean and easy to navigate.
  • Notifications are easy to see and find.
  • Scrolling through collected data and interpreting information is simple.
  • Toggling between platforms for similar information is straightforward.
Alexandria Schultz profile photo
  • Monitoring: it takes some time to set up right, but once it's done Engagor detects all your searches.
  • Respond to customers: allows your customer care to handle all questions in one place and measures performance of your team.
Guy Sablon profile photo

Cons

  • I would like to be able to post videos to Instagram via AgoraPulse and multiple images.
Alexandria Schultz profile photo
  • It would be nice to get a more detailed Response Time per user in Engagor. For Telenet, we would benefit from a First Time Right Metric. However, the user metrics are getting better and more detailed. Moreover, it would also be useful if we could measure conversations in Engagor. For example, if a user had five interactions which makes up for one conversation, was this entire conversation successful? Instead of just looking at individual mentions, we would like to get an overview of the entire conversation.
  • Engagor is the perfect platform to engage in real-time with our customers. An extra add-on would be a real-time view like Hootsuite or Tweetdeck provides.
Geoffrey Ramon profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
AgoraPulse meets all our needs and requirements for a social publishing and listening tool.
Lauren Melnick profile photo
CX Social7.6
Based on 9 answers
Both the tool and the support that we receive from the customer service department and the customer success manager makes me likely to renew the use of Engagor.
Geoffrey Ramon profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
CX Social8.2
Based on 1 answer
No answer on this topic is available.

Support

AgoraPulse9.1
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I preferred using AgoraPulse to Hootsuite because of the user interface and organization of information. I found it easier to toggle between platforms and find the data I wanted on AgoraPulse. I also found the analytics reports to be easier to scroll through and analyze. Functionality seems to be comparable between them
Alexandria Schultz profile photo
Using the combination of different tools led to an unorganized structure. We’d tagged on Radian6 and answered on the mentions via the classical FB pages or TweetDeck. This led to great efficiency loss which was captured and organised very well with our new tool, Engagor.
Geoffrey Ramon profile photo

Return on Investment

  • We have seen an increase in our audience and our audience interactions.
  • We have seen an increase in our sales and customer queries about offerings.
  • We have reduced the amount of time needed to successfully manage social media accounts.
Alexandria Schultz profile photo
  • We have increased our efficiency offering customer support through social media channels.
  • We can control almost every single aspect and metric about our performance in social media.
  • We have reduced our time of response 4x the previous time.
Manuel Zafra profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

CX Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
CX Social Editions & Modules
CX Social
Additional Pricing Details

CX Social More Information