What users are saying about

AgoraPulse

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Top Rated
279 Ratings
14 Ratings

AgoraPulse

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Top Rated
279 Ratings
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Score 8.5 out of 101
14 Ratings
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Score 6.6 out of 101

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Likelihood to Recommend

AgoraPulse

AgoraPulse is well-suited to allowing you to organize and produce many posts between multiple platforms for your social media accounts. It allows for teamwork and simple assignment of projects among team members. It also enables easy collection of data and analytics and presentation of materials for proving ROI and strategizing future campaigns.
Alexandria Schultz profile photo

CX Social

Engagor is very well suited for big companies with a buzzing, and lively community that deal with a large volume of mentions on a daily basis. If the company is rather small and only has a limited volume of customers engaging with their brand, Engagor could be too expensive
Jean-Marie Hoffelinck profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
CX Social
6.9
Boolean keyword searches
AgoraPulse
7.8
CX Social
7.6
Filtering out noise/spam
AgoraPulse
7.2
CX Social
7.2
Sentiment analysis
AgoraPulse
9.1
CX Social
5.1
Broad channel coverage
AgoraPulse
8.5
CX Social
7.7

Publishing

AgoraPulse
8.1
CX Social
6.5
Content planning and scheduling
AgoraPulse
8.8
CX Social
6.5
Audience targeting
AgoraPulse
6.7
CX Social
6.8
Content optimization
AgoraPulse
9.1
CX Social
6.3
Workflow management
AgoraPulse
7.9
CX Social
6.5

Engagement

AgoraPulse
7.6
CX Social
6.7
Automated routing and prioritization
AgoraPulse
6.4
CX Social
7.0
Customer interaction histories
AgoraPulse
8.4
CX Social
6.5
Bulk actions
AgoraPulse
7.9
CX Social
6.8

Marketing

AgoraPulse
7.6
CX Social
6.6
Lead generation
AgoraPulse
6.6
CX Social
6.0
Content marketing
AgoraPulse
9.1
CX Social
6.8
Paid media management
AgoraPulse
8.2
CX Social
7.3
Campaigns and promotions
AgoraPulse
6.7
CX Social
6.4

Channel coverage/integration

AgoraPulse
8.6
CX Social
7.5
Twitter
AgoraPulse
9.1
CX Social
8.2
Facebook
AgoraPulse
8.9
CX Social
7.9
Instagram
AgoraPulse
7.8
CX Social
7.2
LinkedIn
AgoraPulse
CX Social
7.7
Google+
AgoraPulse
CX Social
7.2
Pinterest
AgoraPulse
CX Social
7.0
YouTube
AgoraPulse
CX Social
7.5

Reporting/analytics

AgoraPulse
7.3
CX Social
7.1
Campaign success analytics
AgoraPulse
7.7
CX Social
6.6
Real-time tracking
AgoraPulse
7.3
CX Social
7.5
Competitor analysis
AgoraPulse
6.9
CX Social
7.3

Account management

AgoraPulse
7.4
CX Social
7.0
Role-based user permissions & privileges
AgoraPulse
8.3
CX Social
8.0
Mobile access
AgoraPulse
6.6
CX Social
6.1

Pros

  • The interface is especially clean and easy to navigate.
  • Notifications are easy to see and find.
  • Scrolling through collected data and interpreting information is simple.
  • Toggling between platforms for similar information is straightforward.
Alexandria Schultz profile photo
  • Engagor is straightforward and flexible to use. You don’t have to put much effort to acquaint yourself with how the software works: it’s very intuitive. Users have the liberty to adjust their Engagor account tailored to the brand’s needs. It’s possible to organize everything yourself. In a way, you create your own, efficient engagement tool.
  • A second strength of Engagor is its advanced real-time monitoring. Tweets, private messages come in right away which makes it easy for social customer service agents to immediately jump in and take action. Real time intervention becomes quick and easy.
  • When you work with the Engagor platform, you don’t just work with the software, but you also get to know the people working behind the company. This is something we really value at Telenet. The real-time support from the Customer Success team and Support Team is impressive. If you have any problem, you can get feedback of the support team immediately. The customer success team will learn you everything you need to know.
Geoffrey Ramon profile photo

Cons

  • Would be great to include Instagram in automatic scheduling
  • Analytics are not updated live and are slightly delayed
  • Doesn't include Instagram DM in responses
Bianca Bridges profile photo
  • We're very focused on customer care so we'd like to have a ticketing feature built-in Engagor. Right now this is not possible but they offer an integration with Zendesk.
  • We offer customer support, not only by Twitter, Facebook or Google+ but also through email, chat and messaging apps. We'd like to have all our channels integrated in the same place so we can compare channels but right now this is not on the roadmap because they're very focused on being the best working tool with social media channels.
  • Measuring times between actions and who performed concrete actions is very important to us. Right now Engagor lacks on this but they're currently solving it because it's in their roadmap and they're working hard on it.
Manuel Zafra profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
For one, its pretty much an all-in-one solution. We're also currently subscribing to Buffer, but since AgoraPulse has Facebook scheduling modules, we might make a total switch once tested enough. The Game apps are also comprehensive, we only want to have Instant Wins and Sweepstakes, and not a lot of options has both. The customer service is superb, that's pretty important. We don't want to go through a lot of hassle stuff to get to what we want to do. Bottom line is AgoraPulse is a tool, and a very useful and intuitive tool that makes life so much easier
Marianne Ho profile photo
CX Social7.6
Based on 9 answers
Both the tool and the support that we receive from the customer service department and the customer success manager makes me likely to renew the use of Engagor.
Geoffrey Ramon profile photo

Usability

AgoraPulse9.0
Based on 8 answers
It does all I want in an easy and effective way
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
CX Social8.2
Based on 1 answer
No answer on this topic is available.

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
No score
No answers yet
No answers on this topic

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The feature that pulled us to AgoraPulse was the platform's ability to pull in comments from social platforms, particularly comments on paid ads and posts. Our clients run a large number of ads, and being able to monitor interactions in real time and be assured that no customer was being missed or under-served was the #1 deciding point in our move to AgoraPulse.
Matthew Jackson profile photo
We used a product prior to 2012 called Looxii that is no longer available. We went with Engagor primarily out of necessity, but also because it delivered more for our business/client objectives within our budget than the other products we demo'd. Our selection base was around 10-15 other products, but we were impressed with Engagor's look, feel, and capability.
No photo available

Return on Investment

  • We do not miss social interactions, which is a huge positive for our clients.
  • Positive ROI
  • Team management has also been positively effected by our use of AgoraPulse.
Matthew Jackson profile photo
  • We have increased our efficiency offering customer support through social media channels.
  • We can control almost every single aspect and metric about our performance in social media.
  • We have reduced our time of response 4x the previous time.
Manuel Zafra profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

CX Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
CX Social Editions & Modules
CX Social
Additional Pricing Details

CX Social More Information