What users are saying about
Top Rated
34 Ratings
40 Ratings
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Score 8.4 out of 100
Top Rated
34 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

JotForm

JotForm is well suited to just about any purpose that I have encountered for gathering website visitor/customer information. These include:
  • Lead generation.
  • Customer surveys.
  • New client onboarding.
  • Customer review/feedback.
  • Scheduling appointments while gathering information for the meeting.
  • Collecting payments for products/services (integration with PayPal).
  • Adding prospect/client/visitor information to other systems (spreadsheets, autoresponders, etc...) using the integrations.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
JotForm
8.4
Survey templates
Alchemer, formerly SurveyGizmo
7.2
JotForm
8.7
Themes
Alchemer, formerly SurveyGizmo
5.7
JotForm
8.1
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
JotForm
8.5

Survey Content

Alchemer, formerly SurveyGizmo
8.2
JotForm
9.2
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
JotForm
9.2
Question design help
Alchemer, formerly SurveyGizmo
9.3
JotForm
8.8
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
JotForm
9.5

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
JotForm
9.2
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
JotForm
9.2

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
JotForm
8.9
Response tracking
Alchemer, formerly SurveyGizmo
9.8
JotForm
8.6
Data export
Alchemer, formerly SurveyGizmo
9.8
JotForm
9.2
Standard reports
Alchemer, formerly SurveyGizmo
9.0
JotForm
8.9
Custom reports
Alchemer, formerly SurveyGizmo
8.1
JotForm
8.8
Analytics
Alchemer, formerly SurveyGizmo
9.6
JotForm
8.9

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
JotForm
9.3
Access controls
Alchemer, formerly SurveyGizmo
8.2
JotForm
9.1
Compliance
Alchemer, formerly SurveyGizmo
9.7
JotForm
9.5

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
JotForm
8.8
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
JotForm
8.7
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
JotForm
8.8

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

JotForm

  • Integrations: Being able to integrate with the Google Suite, various CRMs, or collect payments with any number of vendors is excellent!
  • Conditional Rules: Being able to show/hide, require/un-require questions, send specific emails, and calculating values based on responses is a game-changer for me.
  • Easy User Interface: Building forms in JotForms is very intuitive.
  • Support: Getting support is easy whether it's via the forum or by submitting a help ticket.
Anonymous | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

JotForm

  • Platform is not exceptionally flexible - for instance, it is quite a lengthy process to set up holiday days when customers cannot book with us. It's a chain of clicks, rather, than just a few, direct steps.
  • The customer service is almost impossible to reach. You need to contact them via FB exclusively, otherwise they don't have a phone number or e-mail address for contact.
  • If you don't add to your form the option for customers to agree with JotForm terms and services, JotForm will pull down your forms without notifying you that it is mandatory that you add those fields, or that they're pulling the forms down. Me no likey.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Alchemer, formerly SurveyGizmo

No score
No answers yet
No answers on this topic

JotForm

JotForm 9.9
Based on 2 answers
We rely heavily on this product for data collection via our various web properties. It's a great product.
Nathan Roberts | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

JotForm

JotForm 9.0
Based on 3 answers
The flexibility, the conditional logic which only shows applicable questions based on previous answers, the builder (I can create a form to look natural on any website with all the available options). The integrations save time and increase conversions because visitors don't have to input their information multiple times. The interface is very intuitive.
Anonymous | TrustRadius Reviewer

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

JotForm

JotForm 6.0
Based on 2 answers
They're terribly hard to reach, whether you have a paid plan or a free plan.It's not that you need a lot of support, I only needed it once in about 3 years, but when you need it and you can't reach them for weeks, it's very inconvenient. I tried to reach them for one particular problem, and the only way to communicate with them was via Facebook, so I had to use my private account for business issues, which I hate. And in case you don't have a FB account, you won't be able to reach them at all.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

JotForm

JotForm is SO much more flexible with the design. There are way more options as to how simple or complex you want to make your form. You also have the ability to make a classic form all on one page or make a card form, where you flip through clicking next after every answer. this helps make the form not seem so overwhelming right off the bat. Google Forms does not give you many options for layout or functionality like JotForm does. With JotForm, if someone answers yes to a question, you can choose which question to ask them next. I love that feature.
Marin Asher | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

JotForm

  • Allows us to take/reserve orders online, which has brought in a lot more orders.
  • It allows us to take payment securely over the internet making customers feel comfortable.
  • It comes with the ability to offer returns, which also encourages customers to place orders.
Rachel Garwood | TrustRadius Reviewer

Screenshots

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

JotForm

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

JotForm Editions & Modules

Edition
Silver$39.001
Gold$99.001
Free$0.00
Bronze$29.003
  1. Monthly
  2. Monthly
Additional Pricing Details
Check enterprise options on https://www.jotform.com/enterprise/

Rating Summary

Likelihood to Recommend

Alchemer, formerly SurveyGizmo
8.0
JotForm
9.4

Likelihood to Renew

Alchemer, formerly SurveyGizmo
JotForm
9.9

Usability

Alchemer, formerly SurveyGizmo
8.0
JotForm
9.0

Support Rating

Alchemer, formerly SurveyGizmo
6.0
JotForm
6.0

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