Alida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer…
N/A
Qualtrics
Score 7.4 out of 10
N/A
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
$1,500
per user/per year
Pricing
Alida CXM
Qualtrics XM for Strategy and Research
Editions & Modules
No answers on this topic
Research Core 1
1,500
per user/per year
Offerings
Pricing Offerings
Alida CXM
Qualtrics
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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More Pricing Information
Community Pulse
Alida CXM
Qualtrics XM for Strategy and Research
Considered Both Products
Alida CXM
Verified User
Manager
Chose Alida CXM
Qualtrics provides very similar panel manage capabilities with much better functionality.
As described earlier in the review, I believe Vision Critical provides a fantastic survey tool. However, I think that some other tools are just as good for simply programming and deploying surveys. The thing that makes Vision Critical stand above the rest is the opportunity it …
Verified User
Analyst
Chose Alida CXM
Based on ease of use and having the most varied tools available, Vision Critical would be the best. Based on ability to higher response rates and increase engagement of respondents, Vision Critical would be the best. Based on ability to customize, Vision Critical falls short of …
Qualtrics is a solid platform. It has all of the features a market researcher would need for collecting quantitative survey data. It is meeting my needs for the projects I am working on presently. It is more robust than Cvent and on par with Vision Critical as an enterprise …
Vision Critical is known as a great panel management firm, but I was underwhelmed with their tool itself. Deployments were complicated, surveys required almost basic programming knowledge, and my team struggled with their reporting tool.