TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Pay

    Score9.5 out of 10
    N/AAmazon Pay is a payment and fraud protection service for ecommerce merchants allowing shoppers to log in with their amazon credentials and make purchases.N/A

    Google Pay

    Score4.5 out of 10
    N/AGoogle Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.N/A
    Pricing
    Amazon PayGoogle Pay
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon PayGoogle Pay
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Amazon PayGoogle Pay
    Considered Both Products
    Amazon AWS
    Chose Amazon Pay
    Sometimes payment failures happen with Google Pay but thats not the case with amazon pay
    Incentivized
    Chose Amazon Pay
    Amazon Pay in comparison to the other UPI apps is a more trusted platform. The best part is that you can directly do Amazon shopping via Amazon wallet or Amazon UPI. Moreover in comparison to Google Pay Amazon Pay offers more cashback and relevant rewards. Amazon Pay is more …
    Incentivized
    Chose Amazon Pay
    Google Pay isn’t supported on all phones. Some stores accept one or two types of digital payment but not all for exact reasons. Amazon pay is supported on all phones. Amazon pay looks to be easier for the user. Some clients can use their Amazon accounts to make online payments, …
    Incentivized
    Chose Amazon Pay
    PayPal Payments, Google Pay, there are all very similar but I think Amazon Pay makes it the easiest from the user perspective in terms of ease to purchase.
    Incentivized
    Chose Amazon Pay
    Google Pay, etc. They are all pretty similar but Amazon pay seems to be easier for the user.
    Incentivized
    Chose Amazon Pay
    I have used Google Pay, Amazon Pay, Apple Pay, and other similar products in both my personal and business life. All of these products offer similar features and are useful to varying degrees. I think the usefulness of each product is predicated on the exact situation. Amazon …
    Incentivized
    Chose Amazon Pay
    Amazon Pay, Braintree, PayPal, and Google Pay are all very similar products. I do not think one is necessarily better than the other. It is ultimately up to the consumer which one they would like to use. I find a simple credit card transaction is still what most consumers opt …
    Incentivized
    Chose Amazon Pay
    Amazon pay is widely used around the globe.
    it has good customer support available 24*7
    Incentivized
    Chose Amazon Pay
    The User Interface of Amazon Pay is far better than any other payment gateway. Moreover, I have very less payment stuck problems with Amazon pay, and even if any payment gets stuck the issue is resolved within 48 hours of the failed transaction. I like that Amazon Pay offers …
    Incentivized
    Chose Amazon Pay
    We love Amazon Pay and love that it doesn't have to be an either-or situation using these types of checkout options and solutions. We use it, as well as checkout options like Paypal, Affirm, etc. And while those other options get sales and orders, we are starting to see a lot …
    Incentivized
    Google
    Chose Google Pay
    I was not a part of the discussion to implement Google Pay into our store, but I am definitely an advocate. Amazon Pay was used sparingly but still a helpful option; I believe that Google Pay is more widespread and simpler to use. I would be interested to see how payment …
    Incentivized
    Chose Google Pay
    Google Pay is almost supported with every shopping website whereas Amazon Pay only supports Amazon and you need to first add funds to your Amazon Pay wallet. With Google Pay, you just need to input your UPI in and the rest of the gateway handles it for you by redirecting you to …
    Incentivized
    Chose Google Pay
    Paytm and Amazon Pay are also good application but you know everyone have blind trust on Google services because of their free and secure services. Just tap and pay direct from your bank accounts making these app so easy and beautiful. No doubt Google apps UI's are always …
    Incentivized
    Chose Google Pay
    • Currently I'm using all of these apps including Phone Pe. But mostly using Google Pay its just because of its performance.
    • Comparing to these other apps, Google Pay have the best user interface and user experience, it is the main reason that I'm using Google Pay more than other …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    24 Answers
    86%
    Would buy again
    18 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    24 Answers
    89%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    24 Answers
    81%
    Happy with the feature set
    17 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    20 Answers
    70%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    23 Answers
    82%
    Implementation went as expected
    14 Answers
    Features
    Amazon PayGoogle Pay
    Payment Gateways
    Comparison of Payment Gateways features of Amazon Pay and Google Pay
    Feature
    Amazon Pay
    9.8
    1 Ratings
    28% above category average
    Google Pay
    -
    Ratings
    Fraud Detection10.01 Ratings00 Ratings
    API or SDK9.01 Ratings00 Ratings
    Recurring Payment Support10.01 Ratings00 Ratings
    Billing and Invoicing Support10.01 Ratings00 Ratings
    Global Support10.01 Ratings00 Ratings
    Payment Form Acceptance10.01 Ratings00 Ratings
    Best Alternatives
    Amazon PayGoogle Pay
    Small Businesses
    Apple Pay
    Score9.1 out of 10
    Apple Pay
    Score9.1 out of 10
    Medium-sized Companies
    Payoneer
    Score8 out of 10
    Payoneer
    Score8 out of 10
    Enterprises
    Checkout.com
    Score10 out of 10
    Checkout.com
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Amazon PayGoogle Pay
    Likelihood to Recommend
    9.3
    (26 ratings)
    2.0
    (22 ratings)
    Usability
    8.0
    (2 ratings)
    1.0
    (1 ratings)
    Support Rating
    8.0
    (6 ratings)
    6.9
    (2 ratings)
    Implementation Rating
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Amazon PayGoogle Pay
    Likelihood to Recommend
    Amazon AWS
    I find it's extremely easy to use Amazon Pay, at least as a consumer. If you have an active Amazon account, and if you have Prime, your features (free shipping) are already connected and ready to use. The advantages are that you don't have to enter new payment info into another new e-commerce site and your Amazon Prime shipping advantages are already built into your options. At least, this has been the case for me the few times I've used it so far - on a couple of different online stores. I also had to cancel an item and the reimbursement went through quickly and easily as well.
    Incentivized
    Read full review
    Google
    I have only scratched the surface of Google Pay's capabilities because we do not have a physical store. I believe the benefits would increase for locations where smartphone payment is already underway in physical stores that also do online sales. If your business deals with very little foot traffic or does not offer a variety of payment choices, do more research before adding Google Pay as an option — Google Pay is an eager competitor to Apple Pay, and therefore offers businesses opportunities to run promotions and other incentives to adopt Google Pay currently, so it still may be worthwhile to smaller businesses. Google Pay is about to implement a banking option, which will likely add to the number of users and therefore excited customers with Google Pay to spend with you. The web implementation seems simple and should be a good addition to websites where multiple payment types are available.
    Incentivized
    Read full review
    Pros
    Amazon AWS
    • The experience of using Amazon Pay goes really well if you have paired your Amazon account with an Alexa-enabled device.
    • You don't have to take out your credit card in public and you can simply complete every purchase using Amazon Pay UPI.
    • Amazon Pay later is one of my favorite features that I use to make any purchase on the Amazon website. It allows me to make payments even when I am short on the pocket. And the good part is that you don't have to pay any interest for this pay later amount.
    • In case you have received a gift voucher from your company, you can add it to your account and it will reflect in your Amazon Pay balance.
    Incentivized
    Read full review
    Google
    • They provide good rewards like cash back offers and gift vouchers.
    • Easy to pay by scanning the QR code.
    • Help us to find best recharges for our mobile.
    • Easy to pay electricity bill.
    • Will notify us if our validity expires on recharges.
    • Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
    • We can check balance by enter the UPI Pin.
    Read full review
    Cons
    Amazon AWS
    • Once you have added the money to the Amazon Pay wallet, you can't transfer it to your bank account and you are not able to purchase an Amazon gift card
    • Sometimes Amazon Pay is slow in server
    • Amazon Pay customer support is not good for India
    Incentivized
    Read full review
    Google
    • It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
    • There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
    • Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there
    Incentivized
    Read full review
    Usability
    Amazon AWS
    It's very helpful for our company. Amazon Pay is an easy use platform. Through this app, you can solve all the problems like pay electricity bills, employees salaries, and transfer money to anyone.
    Incentivized
    Read full review
    Google
    I feel that this system not safe. Google keep charging my credit card but they say they cannot trace the payment because there is no transaction record! I cannot stop the payment.
    Read full review
    Support Rating
    Amazon AWS
    Amazon Pay gets a rating of 9 because it does not drastically improve the business. That said, it allows us to offer another payment method for users who trust Amazon and will always or only checkout with Amazon Pay. The support team for Amazon Pay is top-notch and will help get all issues resolved.
    Incentivized
    Read full review
    Google
    I have had no direct experience with the Customer Support team for google pay. I never faced any issues or problems. I heard from other friends and colleagues that the customer service is great. This method of payment is now more and more being used as it is more secure and also at the same time fast and easy.
    Incentivized
    Read full review
    Implementation Rating
    Amazon AWS
    I don't have any idea about this question.
    Incentivized
    Read full review
    Google
    No answers on this topic
    Alternatives Considered
    Amazon AWS
    The User Interface of Amazon Pay is far better than any other payment gateway. Moreover, I have very less payment stuck problems with Amazon pay, and even if any payment gets stuck the issue is resolved within 48 hours of the failed transaction. I like that Amazon Pay offers rewards for every payment done which is a very cool feature that other applications often provide its users.
    Incentivized
    Read full review
    Google
    GooglePay appears similar but the seller charges no commission. On the downside, there is also no payment protection. So if a transaction goes wrong and it is paid directly from a bank account or via a debit card then you have no buyer protection. This is a significant risk when using GooglePay. PayPal has its own buyer protection.
    Read full review
    Return on Investment
    Amazon AWS
    • Amazon Pay instantly boosted our sales when I realized that customs prefer to use it over PayPal as just about everyone has an Amazon account and it makes it easier for them to just check out using Amazon Pay.
    • The processing fees while higher than the others we are using are the only downside to our return in using Amazon Pay.
    • Customers use their Amazon logins for their Amazon pay orders and it is as hassle-free as it gets.
    Incentivized
    Read full review
    Google
    • Google Pay (formerly known as Google Wallet) organizes spending and makes recommendations--all around grouped conversations
    • Improves risk mitigation and ensures safety and account health of our vendors
    • Increased efficiency and pushes payments through at a faster rate
    • Provides work-life balance when fiscal deadlines slowly approach
    Incentivized
    Read full review
    ScreenShots