Amplitude Analytics vs Pendo.io

Amplitude Analytics

If you are working with a tool where tracking actions taken by users in that tool is very important. In tools with very few users and not a ton of custom editing, this may not be necessary

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Verified User

Employee in Customer Service

Internet Company, 1001-5000 employees

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Pendo.io

Pendo is a complete solution for both product analytics and user guides. Depending on your needs, it may be overkill in some areas and individual point solutions may be more helpful. It's amazing for companies 50-1000 employees and they're actively developing features to go up even higher in the market. If you have a healthy business and departments within that business, it's likely a really good fit. If your organization is a mess, it may be more difficult to find complete success with this tool. There's a lot of cross-departmental wins this tool allows for.

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Shaun VanWeelden

Senior Success Engineer

EngagioComputer Software, 11-50 employees

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Pros

You can always get up-to-date usage data on all of our users. It is really down to the minute information, with basically no delays.
There are so many usage events. Events basically exist for every possible action a user can take in the software.
The charts and everything are very customizable and easy to navigate even if you are not familiar with analyzing data.

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Verified User

Employee in Customer Service

Internet Company, 1001-5000 employees

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Easy to tag the pages and features once you get orientated.
Nice visuals to track usage against goals that you set.
Simple to track account by account data as well as looking at more global views.
Nice tagging feature to group the pages and features by use case or persona.

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Gareth Bradley

Vice President of Product Management

SpigitComputer Software, 51-200 employees

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Cons

No capabilities to group numbers.
Impossible to aggregate the data altogether so sometimes it's hard to have a real overview of everything.
Even though I find the interface rather user-friendly and accessible to people new to data analysis, maybe it could be useful to have a step by step guide when starting using the tool.

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Gwen Rivet

Growth Manager

OpenClassroomsHigher Education, 51-200 employees

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The account dashboards could be exportable per the visuals in the platform.
I'd welcome more visual options on the account pages.
I think it could really benefit from some machine learning injections to suggest linkages and accounts that may be trending down on activity levels.

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Gareth Bradley

Vice President of Product Management

SpigitComputer Software, 51-200 employees

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Likelihood to Renew

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Pendo.io9.0

Based on 1 answer

Key business-facing software with room to grow, but waiting on mobile support

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Verified User

Project Manager in Product Management

Computer Software Company, 51-200 employees

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Usability

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Pendo.io9.0

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Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.

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Verified User

Project Manager in Product Management

Computer Software Company, 51-200 employees

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Support

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Pendo.io10.0

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Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately

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Verified User

Project Manager in Product Management

Computer Software Company, 51-200 employees

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Implementation

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Pendo.io9.0

Based on 1 answer

Use Segment to install and cut developers out of the work cycle!

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Verified User

Project Manager in Product Management

Computer Software Company, 51-200 employees

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Alternatives Considered

Amplitude Analytics is an easier tool to use. It requires less knowledge of SQL and as long as you have notions of data analysis and retrieving data in general. It is much more user-friendly and allows for easy and quick reporting. It can be used by different teams and therefore can be an easily shareable tool.

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Gwen Rivet

Growth Manager

OpenClassroomsHigher Education, 51-200 employees

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I prefer Pendo strongly to all the above competitors. We came from WalkMe and it was a nightmare of a tool, slow, horrible analytics, no real SFDC integration, and an unintuitive guide builder. I found Pendo's analytics much easier to understand than Appcues and Totango isn't really a direct competitor but there is some overlap and we use them as well.

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Lyla Rozelle

Manager, Product Marketing

JazzHRInternet, 51-200 employees

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