Amplitude Analytics vs Pendo.io

Amplitude Analytics

If you are working with a tool where tracking actions taken by users in that tool is very important. In tools with very few users and not a ton of custom editing, this may not be necessary

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Verified User

Employee in Customer Service

Internet Company, 1001-5000 employees

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Pendo.io

Pendo is well suited for scenarios where a company wishes to look at how a customer is using their website to better understand the likes and dislikes of the UI.Also, it is well suited for easing the on-boarding experience for customers with the aid of help guides that can be created and managed through Pendo.

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Tamara Bugarski

Product Management Associate

Blueprint Software SystemsComputer Software, 51-200 employees

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Pros

Very user-friendly and easy to understand even for those with not much knowledge
The interface is nice looking
Different charts are used to analyze different types of data

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Gwen Rivet

Growth Manager

OpenClassroomsHigher Education, 51-200 employees

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User Tracking.
Intuitive and easy to use guide building.
Great customer service.

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Lance Gorji

Senior Product Manager Apps

Veritone, Inc.Computer Software, 51-200 employees

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Cons

No capabilities to group numbers.
Impossible to aggregate the data altogether so sometimes it's hard to have a real overview of everything.
Even though I find the interface rather user-friendly and accessible to people new to data analysis, maybe it could be useful to have a step by step guide when starting using the tool.

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Gwen Rivet

Growth Manager

OpenClassroomsHigher Education, 51-200 employees

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We had some issues implementing Pendo tags from some of older systems. It is a bit clumsy when it comes to legacy products that may not be built with modern web standards.
The pricing model is an inhibitor for our public facing products with a lot of single time users.

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Verified User

Engineer in Product Management

Computer Software Company, 501-1000 employees

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Likelihood to Renew

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Pendo.io9.0

Based on 1 answer

Key business-facing software with room to grow, but waiting on mobile support

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Verified User

Project Manager in Product Management

Computer Software Company, 51-200 employees

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Usability

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Pendo.io8.6

Based on 2 answers

Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.

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Verified User

Project Manager in Product Management

Computer Software Company, 51-200 employees

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Support

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Pendo.io10.0

Based on 1 answer

Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately

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Verified User

Project Manager in Product Management

Computer Software Company, 51-200 employees

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Implementation

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Pendo.io9.0

Based on 1 answer

Use Segment to install and cut developers out of the work cycle!

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Verified User

Project Manager in Product Management

Computer Software Company, 51-200 employees

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Alternatives Considered

Amplitude Analytics is an easier tool to use. It requires less knowledge of SQL and as long as you have notions of data analysis and retrieving data in general. It is much more user-friendly and allows for easy and quick reporting. It can be used by different teams and therefore can be an easily shareable tool.

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Gwen Rivet

Growth Manager

OpenClassroomsHigher Education, 51-200 employees

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I compared WalkMe and Pendo back to back, I found the overall product experience in Pendo to be more modern and user-friendly than WalkMe. It seemed like WalkMe relies very heavily on professional services to get the product rolled out and to do anything complex, while Pendo just gave you the tools and UI to do it yourself (but still offers PS if you want to go that route). Both tools had a lot of feature parity at the time of evaluation, but Pendo's came in at half the price. Pendo's company growth and feature growth have been absolutely insane over the past year, this is important to me.

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