What users are saying about

Pendo.io

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Top Rated
62 Ratings
16 Ratings
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Score 8.6 out of 101

Pendo.io

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Top Rated
62 Ratings
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Score 9.1 out of 101

Add comparison

Likelihood to Recommend

Amplitude Analytics

If you are working with a tool where tracking actions taken by users in that tool is very important. In tools with very few users and not a ton of custom editing, this may not be necessary
No photo available

Pendo.io

Pendo is well suited for scenarios where a company wishes to look at how a customer is using their website to better understand the likes and dislikes of the UI.Also, it is well suited for easing the on-boarding experience for customers with the aid of help guides that can be created and managed through Pendo.
Tamara Bugarski profile photo

Pros

  • Very user-friendly and easy to understand even for those with not much knowledge
  • The interface is nice looking
  • Different charts are used to analyze different types of data
Gwen Rivet profile photo
  • User Tracking.
  • Intuitive and easy to use guide building.
  • Great customer service.
Lance Gorji profile photo

Cons

  • No capabilities to group numbers.
  • Impossible to aggregate the data altogether so sometimes it's hard to have a real overview of everything.
  • Even though I find the interface rather user-friendly and accessible to people new to data analysis, maybe it could be useful to have a step by step guide when starting using the tool.
Gwen Rivet profile photo
  • We had some issues implementing Pendo tags from some of older systems. It is a bit clumsy when it comes to legacy products that may not be built with modern web standards.
  • The pricing model is an inhibitor for our public facing products with a lot of single time users.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Key business-facing software with room to grow, but waiting on mobile support
No photo available

Usability

No score
No answers yet
No answers on this topic
Pendo.io8.6
Based on 2 answers
Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.
No photo available

Support

No score
No answers yet
No answers on this topic
Pendo.io10.0
Based on 1 answer
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately
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Implementation

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Use Segment to install and cut developers out of the work cycle!
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Alternatives Considered

Amplitude Analytics is an easier tool to use. It requires less knowledge of SQL and as long as you have notions of data analysis and retrieving data in general. It is much more user-friendly and allows for easy and quick reporting. It can be used by different teams and therefore can be an easily shareable tool.
Gwen Rivet profile photo
I compared WalkMe and Pendo back to back, I found the overall product experience in Pendo to be more modern and user-friendly than WalkMe. It seemed like WalkMe relies very heavily on professional services to get the product rolled out and to do anything complex, while Pendo just gave you the tools and UI to do it yourself (but still offers PS if you want to go that route). Both tools had a lot of feature parity at the time of evaluation, but Pendo's came in at half the price. Pendo's company growth and feature growth have been absolutely insane over the past year, this is important to me.
Shaun VanWeelden profile photo

Return on Investment

  • Better productivity
  • A better understanding of our users
  • Informing and influencing our marketing decisions
Gwen Rivet profile photo
  • It has helped convert trial users into paid subscribers based on the data/reporting/insights taken from their tool.
Mark Aronoff profile photo

Pricing Details

Amplitude Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pendo.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details