What users are saying about
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 42 reviews and ratings
Top Rated
102 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 102 reviews and ratings
Likelihood to Recommend
Amplitude Analytics
I really recommend it for small business or startup as it contains many functions and collects a lot of data that helps to boost a product of your company since you can look for strengths and repower them, as well as improve the weak points of your product. It's very easy to use and integrate if you don't have a lot of knowledge in the area, so it won't be much of a problem to keep up with your product developments.
Product Manager
Ten SpotComputer Software, 11-50 employees
Pendo.io
Pendo.io is well suited for companies that want detailed usage information. Page and feature tagging is simple, yet offers incredible information on behaviors (funnels, paths, etc). The Product team finds this detail invaluable in supporting data-driven decisions for design and development.Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.
Director of Product Experience
Weave EducationEducation Management, 11-50 employees
Pros
Amplitude Analytics
- Charts - I love the charting elements from Amplitude because they are simple and intuitive.
- Ease of use - It has the ability to run complex SQL queries but more importantly the average marketer can use it and get the information they need without needing to have any technical work done.
- Cohorts - These make segmenting data easy and this is key in the analysis.

Verified User
Program Manager in Marketing
Internet Company, 1001-5000 employeesPendo.io
- High-quality analytics.
- Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
- Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
- Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.
Support Community Manager
ConvercentComputer Software, 51-200 employees
Cons
Amplitude Analytics
- Training my team on Amplitude is a little complicated, so I would say it isn't the most intuitive software. Certain actions require hovering over buttons in order for the options to appear which can cause confusion when initially learning how to navigate Amplitude.

Verified User
Manager in Customer Service
Computer Software Company, 51-200 employeesPendo.io
- I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
- I'd love for them to expand their integrations with other programs that support product managers.
Director of Product
Fusion Web ClinicComputer Software, 11-50 employees
Likelihood to Renew
Amplitude Analytics
No score
No answers yet
No answers on this topic
Pendo.io
Pendo.io 9.1
Based on 2 answers
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Director of Product Experience
Weave EducationEducation Management, 11-50 employees
Usability
Amplitude Analytics
No score
No answers yet
No answers on this topic
Pendo.io
Pendo.io 9.8
Based on 4 answers
Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
Technical Product Analyst
APS PayrollComputer Software, 51-200 employees
Support Rating
Amplitude Analytics
Amplitude Analytics 8.9
Based on 8 answers
It provides a super useful analytics platform. You don't even have to have coding skills to use it and almost no training is required. Features and analysis are very intuitive. Speed could be faster. I didn't experience any downtime while using it. It smoothly integrates into the normal workflow of a developer and provides a hassle-free platform to managers.
Data Scientist
HaikuJAMInternet, 11-50 employees
Pendo.io
Pendo.io 5.4
Based on 7 answers
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.

Verified User
Manager in Marketing
Marketing and Advertising Company, 201-500 employeesOnline Training
Amplitude Analytics
No score
No answers yet
No answers on this topic
Pendo.io
Pendo.io 9.1
Based on 1 answer
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Director of Product
Fusion Web ClinicComputer Software, 11-50 employees
Implementation Rating
Amplitude Analytics
No score
No answers yet
No answers on this topic
Pendo.io
Pendo.io 9.0
Based on 2 answers
Use Segment to install and cut developers out of the work cycle!

Verified User
Project Manager in Product Management
Computer Software Company, 51-200 employeesAlternatives Considered
Amplitude Analytics
A lot of data can be tracked via manual tracking or linking to an excel sheet, but with such a huge amount of data, it is far easier to have all of it laid out in an easy to read format. The charts and graphs are easy to use and are really pretty user-friendly. The hardest part is in simply finding the event that you want to use.

Verified User
Employee in Customer Service
Internet Company, 1001-5000 employeesPendo.io
Pendo.io far and away blows Totango out of the water. While Totango offers in depth usage tracking, it is far behind the experience Pendo provides. Pendo.io is more flexible in what it can track (customizable), offers a far better end user UI/experience, and provides additional features that Totango does not offer (Guides, NPS tracking, etc.). Even Pendo's customer service is better than Totango's. The only place where Totango might have an edge on Pendo.io is in their reporting structure/functionality, which I outlined earlier.

Verified User
Account Manager in Customer Service
Computer Software Company, 51-200 employeesReturn on Investment
Amplitude Analytics
- It collects data of great importance which allows to make product improvements.
- It easily identifies problems a user may have with the product.
- The flow of users who have used the product has improved, thus being able to generate more income thanks to the improvements and new functions.
Product Manager
Ten SpotComputer Software, 11-50 employees
Pendo.io
- 95% reduction in required dev resources, freeing them up for more product development
- Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
- 100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.
UX / Product Designer
Conductor, Inc.Internet, 201-500 employees
Pricing Details
Amplitude Analytics
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Amplitude Analytics Editions & Modules
Edition
Growth | $995.001 |
---|
- Per Month
Additional Pricing Details
—Pendo.io
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Pendo.io Editions & Modules
Edition
Free | Free |
---|---|
Team | Contact sales team |
Pro | Contact sales team |
Enterprise | Contact sales team |