Amplitude Analytics vs Pendo.io

Likelihood to Recommend

The best use if there is a need to see events some particular user made. It can be useful to analyze what went wrong with users who stop using a product, or to find some pattern for users who purchased it.Another great use is if you need to set up more tricky funnels, which requires more advanced tools than most other similar apps have

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Eugene Bos

Owner

MakeDreamProfitsComputer Software, 1-10 employees

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Pendo.io is well suited for companies that want detailed usage information. Page and feature tagging is simple, yet offers incredible information on behaviors (funnels, paths, etc). The Product team finds this detail invaluable in supporting data-driven decisions for design and development.Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.

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Jennifer Gray

Director of Product Experience

Weave EducationEducation Management, 11-50 employees

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Pros

You can always get up-to-date usage data on all of our users. It is really down to the minute information, with basically no delays.
There are so many usage events. Events basically exist for every possible action a user can take in the software.
The charts and everything are very customizable and easy to navigate even if you are not familiar with analyzing data.

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Verified User

Employee in Customer Service

Internet Company, 1001-5000 employees

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High-quality analytics.
Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.

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Jeremy Robinson

Support Community Manager

ConvercentComputer Software, 51-200 employees

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Cons

No capabilities to group numbers.
Impossible to aggregate the data altogether so sometimes it's hard to have a real overview of everything.
Even though I find the interface rather user-friendly and accessible to people new to data analysis, maybe it could be useful to have a step by step guide when starting using the tool.

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Gwen Rivet

Growth Manager

OpenClassroomsHigher Education, 51-200 employees

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I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
I'd love for them to expand their integrations with other programs that support product managers.

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Emily Hardin

Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

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Likelihood to Renew

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Pendo.io 9.1

Based on 2 answers

We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.

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Jennifer Gray

Director of Product Experience

Weave EducationEducation Management, 11-50 employees

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Usability

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Pendo.io 8.3

Based on 3 answers

Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system

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Aaron Beaty

Technical Product Analyst

APS PayrollComputer Software, 51-200 employees

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Support

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Pendo.io 7.8

Based on 2 answers

Pendo.io doesn't have phone support, which I would prefer. But, their email support is stellar, and they always make sure that urgent requests are handled accurately and quickly.

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Emily Hardin

Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

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Online Training

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Pendo.io 9.1

Based on 1 answer

The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.

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Emily Hardin

Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

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Alternatives Considered

We've used a ton of analytics tools and Amplitude allows us to do everything we need for free. The other options we tried were either not robust enough to report on user level stats, or cost $. The platforms in this space are super competitively aligned so functionality wise there will be a lot to check out but Amplitudes ease of use also stands out as a huge + for us

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Ted Bennett

User Engagement

AppcuesComputer Software, 11-50 employees

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Pendo is much simpler than the competition:

WalkMe seems to be very robust for guided walkthroughs, but the UI for both authors and visitors is clunky by comparison to Pendo.
Google Analytics tracks anything and everything... but only if someone else has set it up properly. It's very difficult for someone without direct access to the code to start tracking anything, or to make sense of it once they do. Pendo is lightyears ahead in this regard.

Also Pendo has the very cool capability of allowing you to look backwards in time, and see analytics for the past--even if you hadn't yet set up the specific tags you want to track for that period in the past. (I believe you DO have to have Pendo already installed for that period, but you don't have to have specified everything in advance; you can do that later.)

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Ted Boren

Senior UX Researcher

InstructureInformation Technology and Services, 1001-5000 employees

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Return on Investment

Lead to deeper understanding of ab test results
Able to share data in a way that is easily understood

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Verified User

Engineer in Engineering

E-Learning Company, 51-200 employees

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95% reduction in required dev resources, freeing them up for more product development
Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.

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Jonathan Slavuter

UX / Product Designer

Conductor, Inc.Internet, 201-500 employees

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Amplitude Analytics vs Pendo.io