What users are saying about

LogicMonitor

Top Rated
20 Ratings

Apica WebPerformance

2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 4.6 out of 101

LogicMonitor

Top Rated
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.2 out of 101

Add comparison

Likelihood to Recommend

Apica WebPerformance

It's a good starter solution, but it was difficult to maintain. Often, the vendor wanted to use us as a guinea pig for upgrades and then writing the upgrade document based on what they found/broke/etc with our environment. I prefer late adopter.
No photo available

LogicMonitor

It is especially well suited to monitoring virtual services such as load balancers and hypervisors. The reason is because of the incredible mechanism they have of datasources and instance abstraction. I also love the fact they use distributed collector model and include external monitoring of services and AWS.
Jason Emery profile photo

Pros

  • It is an easy-to-use product and you can build out checks with Firefox Selenium IDE (no longer supported). A good measure of availability.
No photo available
  • LogicMonitor does a great job of finding and configuring dynamic or virtual "things" - load balancer VIP's, hypervisor VM's etc... No more fuddling through MIBs to find OID's and make manual configuration updates to the monitoring solution.
  • The dashboards are extremely flexible and useful to create top level views to track utilization and performance.
  • Other monitoring is also extremely flexible and useful - for example we had a service that only exposed hundreds of stats through a web status page. LM helped us parse this data and display and track it over time.
Jason Emery profile photo

Cons

  • It's very clunky. Infrastructure is large and very difficult to upgrade.
  • SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
  • It filled a gap in monitoring for us, but we're looking to move on.
No photo available
  • The alerting is fairly difficult to manage and configure. While it is possibly very flexible, you can't just go to a device or group and get some alerts. You have to define multiple layers of alert rules and escalation chains to make an alert show up somewhere. The default config is not horrible, but if you have a lot of users, groups or complex alerting rules it is very confusing.
  • As a long term user I have to say support is not as good as it used to be but they are making some slow improvements. I still miss the original "Chat with Engineer" button for support option and support is generally much less helpful than it used to be when it comes to customizing certain monitors. But they are very responsive, their response is often sure you can do that - good luck.
Jason Emery profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
LogicMonitor8.0
Based on 1 answer
The only reason we would leave logicmonitor would be price. Everything else has been really really good
No photo available

Usability

No score
No answers yet
No answers on this topic
LogicMonitor6.0
Based on 1 answer
The UIs on both the computer and phone browser could be more user friendly
No photo available

Support

No score
No answers yet
No answers on this topic
LogicMonitor5.0
Based on 1 answer
Sometimes I think I know more about the product than the newer guys do. Therefore it has to be escalated and you have to wait.
No photo available

Implementation

No score
No answers yet
No answers on this topic
LogicMonitor10.0
Based on 1 answer
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
No photo available

Alternatives Considered

Seemed to work well, but we didn't want to do a long renewal. Other products are maturing and better integrated with our systems. It works for now, but we're looking to replace it.
No photo available
Out of the ones we looked at, LogicMonitor was a lot easier to use. We also felt it was at a good price point for our business needs. It was not free but some of those free programs also did not do everything we needed.
Scott Harkless profile photo

Return on Investment

  • Got visibility into availability other than relying on just canary pages.
No photo available
  • Compared to the product we used to use for monitoring, LogicMonitor alerts us of issues a lot faster. This allows us to jump on task before tickets start to come in.
  • LogicMonitor is not the cheapest out there, but we feel with what they offer and how good their support is to work with, it is worth the money spent.
Scott Harkless profile photo

Pricing Details

Apica WebPerformance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

LogicMonitor

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details