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Top Rated
22 Ratings
2 Ratings
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Score 4.7 out of 101
Top Rated
22 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Apica WebPerformance

It's a good starter solution, but it was difficult to maintain. Often, the vendor wanted to use us as a guinea pig for upgrades and then writing the upgrade document based on what they found/broke/etc with our environment. I prefer late adopter.
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LogicMonitor

It is especially well suited to monitoring virtual services such as load balancers and hypervisors. The reason is because of the incredible mechanism they have of datasources and instance abstraction. I also love the fact they use distributed collector model and include external monitoring of services and AWS.
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Pros

  • It is an easy-to-use product and you can build out checks with Firefox Selenium IDE (no longer supported). A good measure of availability.
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  • Huge inventory of pre-built templates for monitoring things from Power PDUs to blade servers.
  • Robust groovy scripting language that would enable administrators to add monitoring that is specific to your company.
  • Uptime, uptime, uptime, uptime =). In the close to four years that we have used LogicMonitor, they have had one or two incidents of downtime.
  • Eat to set up. The collector install takes minutes to install. I literally added hundreds of hosts within a day.
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Cons

  • It's very clunky. Infrastructure is large and very difficult to upgrade.
  • SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
  • It filled a gap in monitoring for us, but we're looking to move on.
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  • Missing robust support for some fundamental things like SNMP traps.
  • Support team is going through some growing pains. The people and coverage is growing but product expertise and customer experience is degrading. I am sure they will fix this though.
  • They are in the middle of transitioning to a new UI. It looks better but is a lot harder to use for people that have been on the old UI for a long time. Probably just an issue with legacy customers.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
LogicMonitor8.0
Based on 1 answer
The only reason we would leave logicmonitor would be price. Everything else has been really really good
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Usability

No score
No answers yet
No answers on this topic
LogicMonitor6.0
Based on 1 answer
The UIs on both the computer and phone browser could be more user friendly
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Support

No score
No answers yet
No answers on this topic
LogicMonitor5.0
Based on 1 answer
Sometimes I think I know more about the product than the newer guys do. Therefore it has to be escalated and you have to wait.
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Implementation

No score
No answers yet
No answers on this topic
LogicMonitor10.0
Based on 1 answer
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
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Alternatives Considered

Seemed to work well, but we didn't want to do a long renewal. Other products are maturing and better integrated with our systems. It works for now, but we're looking to replace it.
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Out of the ones we looked at, LogicMonitor was a lot easier to use. We also felt it was at a good price point for our business needs. It was not free but some of those free programs also did not do everything we needed.
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Return on Investment

  • Got visibility into availability other than relying on just canary pages.
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  • Compared to the product we used to use for monitoring, LogicMonitor alerts us of issues a lot faster. This allows us to jump on task before tickets start to come in.
  • LogicMonitor is not the cheapest out there, but we feel with what they offer and how good their support is to work with, it is worth the money spent.
Scott Harkless profile photo

Pricing Details

Apica WebPerformance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Apica WebPerformance Editions & Modules
Apica WebPerformance
Additional Pricing Details

LogicMonitor

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
LogicMonitor Editions & Modules
LogicMonitor
Edition
Starter
$151
Pro
$181
Enterprise
$231
1. per device
Additional Pricing Details
What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. We don’t charge per node, interface, or metric.