Apigee Edge vs. PingOne from Ping Identity vs. SAP Customer Data Solutions

Few scenarios 1. For viewing API analytics, I think it is best in the market 2. For earning money via API monetization 3. Securing API 4. Onboarding legacy APIs to provide modern REST endpoints

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Really like [this] solution, it fits our requirements 100%. There are unlimited possibilities to extend the product, either by creating additional adapters or selectors. We really like the policy management level in PingFederate. It's extremely helpful when we can specify customer journey per many different requirements like user location, application type etc. As well, both StepUp and TopDown authentication flows were implemented [easily].

It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions

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• Better exception handling with the Raise exception policies help to monitor the flow by setting up the flow conditions.
• Easy development of a Proxy and APIs with much less tutoring and helps make getting started for new users easy.
• Very good documentation and blog with details of most common failures and error handling.
• A very very easy to use console.

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• Based on open standards, we can use as much or as little of the Ping suite as we like, depending on which other technologies we've already implemented.
• Continuous innovation and product enhancements have ensured their products continue to meet our rapidly evolving needs.
• Ping Identity has been an outstanding partner, starting with the RFP process and continuing to this day, years after the sale. They are focused on our success at every level of the company and are highly responsive to our needs, issues, and product suggestions.

• SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
• The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
• SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.

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• Only one user can be active in a proxy at a time
• No version control
• Prohibited from using JSON.stringify on Apigee objects (tokens)
• Debugging is difficult
• Unable to rename or delete policies without bumping revision
• Why would anyone give a js policy one name, display name something else, and script a different name?
• 'Trace' limited to only 20 transactions
• UI allows users to add target servers, but users must utilize the api to turn on SSL.
• I'm sure there's more, they just aren't coming to mind right now.
• Apigee forgets (expires?) your password at random intervals without notice. Every few weeks, or days, sometimes even three times in one day, I'll attempt to login to Apigee and my password will be 'wrong'. I've reset my password and Apigee still claims it's wrong. I've had to reset my password three times before it finally let me log back in.

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• PingID has some limitations when used as the MFA for some LDAP implementations. You need to use it as a RADIUS password credential validator to solve for some of those limitations, which in turn causes challenges with our ephemeral cloud deployment model of PingFederate.
• The basic logon services within PingFederate are adequate and well-documented, but simple features like disabling user input after entering credentials would help with some of the additional customization required to support real world failure modes.
• PingCentral authorization models and configuration remain unpolished compared to other products, and now the features seem to be shifting toward onboarding PingAccess and PingDirectory over improving baseline administrative functionality/operations.

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• I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
• integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.

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I am not the one deciding whether to use apigee or not really. But personally, I would recommend the use of it as developing APIs on it is easy. And as a mediator between backend servers, we could easily modify request and responses in it without touching any backend code while having a centralize gateway to access our backend APIs too.

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On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales

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Support has helped us to resolved all the queries and community support was also good.

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Ping's solutions are a powerful tool, but with that comes the need for skills to operate them. It's not easy for inexperienced engineers to run. From the end-user perspective, it is fully customizable and can be as seamless as you need.

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We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.

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There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

Quite hard to get support, at least on the coding side, when we encounter blockers. But general concerns, they would schedule a call to you for them to get a whole picture of your concern. Albeit in my experience, bad really as they haven't replied about the progress, but otherwise seems to have been fixed.

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Really good customer support, we always receive what we need. Sometimes instead of [a] solution (which have to be developed) we are receiving [a] work around, which is helping ad hoc. Then after time [needed for support to] develop fix we are receiving full fix or we [are] just waiting for new version of the product where our "bugs" are fixed.

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

because it was made directly in the company

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They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

Apigee is the best in the market in terms of API Analytics Apigee is having wonderful Documentation with short videos Security is a major concern and Apigee provides an easily configurable policy to secure API Quota and rate-limit is again very easy to configure on every API basis It provides various policies to transform the response from one form to another form e.g. JSON to XML or XML to JSON

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PingOne from Ping Identity is the clear winner here. I can say this because the cost of their service is very worth it, and their service offers more than their competitors. In addition to that, this software is still improving daily, which only means that there is still more to come, and their Developers are giving their fair share of service to keep their software the best.

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Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.

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because the platform actually allows you to scale at any time if designed following best practices

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• As a public entity it is hard to say how much ROI we can have. We have yet to create a billing and ROI plan. We are thinking of other ways to create ROI, possibly through data/service barter.

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• The TCO for our deployment of Ping will be over a million dollars/year less to operate compared to the systems it replaces.
• Moving the organization to federated protocols allows greater flexibility in our cloud migration strategy and zero trust designs.
• Operating with federated protocols internally facilitates M&A and divestiture activities.

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• Having a single, stremlined point of entry for the customers improves the overall customer experience
• By the same reason, maintenance costs are reduced because interventions focus on a single object
• It's versatile in its integration so there is no need to change the surrounding software ecosystem

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