Appian vs Confluence

• I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
• You can understand business use case and convert it to a logical process automation.
• Process Modeller has improved a lot and providing smart services use adds more value.
• Service integration helps us to seamlessly integrate with third-party systems

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• Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
• The parent and child relationships between pages makes organizing your content much easier.
• If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.

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• Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
• Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
• Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
• Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.

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• Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
• Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.

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• Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!

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• Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
• Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
• Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.

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