Ascentis vs Verint Workforce Management

Likelihood to Recommend

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.

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Verified User

Paraprofessional in Corporate

Hospital & Health Care Company, 501-1000 employees

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We have multiple areas that perform back-office work where they process claims and they track those volumes, we have an excellent process in place with some areas where the volumes are automated and the employees are not responsible to enter their counts which makes them much more efficient, but this is also limited because the application has to be connected to a database which does not always interface with the Verint application. If we do not have these workflow tools in place then we cannot automate the process which creates more time for the employee to have to perform those functions.

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Verified User

Contributor in Other

Insurance Company, 5001-10,000 employees

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Feature Rating Comparison

Ascentis

Verint Workforce Management

Employee demographic data

Employment history

Job profiles and administration

Workflow for transfers, promotions, pay raises, etc.

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

Ascentis

Verint Workforce Management

Pay calculation

Support for external payroll vendors

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Ascentis

Verint Workforce Management

Approval workflow

Balance details

Annual carry-forward and encashment

Ascentis

Verint Workforce Management

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

Ascentis

Verint Workforce Management

Tracking of all physical assets

Ascentis

Verint Workforce Management

Report builder

Pre-built reports

Ability to combine HR data with external data

Ascentis

Verint Workforce Management

New hire portal

Manager tracking tools

Ascentis

Verint Workforce Management

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

Ascentis

Verint Workforce Management

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

Ascentis

Verint Workforce Management

Create succession plans/pools

Candidate ranking

Candidate search

Candidate development

Ascentis

Verint Workforce Management

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!

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Verified User

Director in Human Resources

Hospital & Health Care Company, 1001-5000 employees

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Time off scheduling is easy and automated!
Adherence is easy to view and manage
Forecasting and scheduling are made easy using Verint [Workforce Management]

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Stephanie Claycomb

Business Project Manager

Allstate InsuranceInsurance, 10,001+ employees

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Cons

Updating the system so it is one platform and not two.
Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
When something is broken, quicker turn time on fixing the issue.
System needs updates to support AAP reporting.

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Verified User

Director in Human Resources

Civil Engineering Company, 501-1000 employees

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Access to changes that have been made, like the history of a schedule change and if something is overridden.
The ability to copy and paste.
Ability to notate on days that an event might have happened, like a closure or weather event.

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Samantha Thompson

Quality and WFM Supervisor

MTD ProductsConsumer Goods, 1001-5000 employees

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Likelihood to Renew

Ascentis 6.3

Based on 13 answers

This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.

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Kelly C. Neill, SPHR

Human Resources Manager

San Juan Construction, Inc.Construction, 201-500 employees

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No score

No answers yet

No answers on this topic

Usability

Ascentis 7.5

Based on 45 answers

I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.

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Verified User

Director in Human Resources

Building Materials Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Ascentis 6.4

Based on 7 answers

They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.

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Verified User

Employee in Human Resources

Government Administration Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

Ascentis 6.7

Based on 5 answers

Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.

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Verified User

Employee in Human Resources

Government Administration Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

Ascentis 8.0

Based on 254 answers

Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.

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Verified User

Strategist in Marketing

Oil & Energy Company, 201-500 employees

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No score

No answers yet

No answers on this topic

In-Person Training

Ascentis 8.0

Based on 1 answer

First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.

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Jennifer Steffens

IT & Marketing Coordinator

Howry Residential ServicesMental Health Care, 201-500 employees

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No score

No answers yet

No answers on this topic

Online Training

Ascentis 8.1

Based on 4 answers

Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.

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Jennifer Steffens

IT & Marketing Coordinator

Howry Residential ServicesMental Health Care, 201-500 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Ascentis 8.0

Based on 10 answers

It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.

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Mary Meadows

Human Resources Manager

MultiLingual Solutions, Inc.Government Administration, 201-500 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.

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Verified User

Manager in Human Resources

Logistics & Supply Chain Company, 201-500 employees

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We selected Verint due to our previous relationship and the reason we went with Verint is also due to the other features we utilize: real-time monitoring, QA, DPA, and Speech.

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Verified User

General Manager in Finance and Accounting

Financial Services Company, 10,001+ employees

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Scalability

Ascentis 6.1

Based on 4 answers

Large acquisition would be very complicated, seems more appropriate for companies under 100

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Christina Miyamoto, PHR®

Human Resources Manager

N/AEntertainment, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.

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Verified User

Employee in Human Resources

Mechanical Or Industrial Engineering Company, 201-500 employees

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improved our productivity
Reduced cost by making sure we have the right staff scheduled allowing VTO and not paying OT
also allows us to meet of KPI's

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Gary Haworth

Manager/AVP

Commerce BankBanking, 5001-10,000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

—

Rating Summary

Ascentis

Verint Workforce Management

Ascentis

Verint Workforce Management

Ascentis

Verint Workforce Management

Ascentis

Verint Workforce Management

Ascentis

Verint Workforce Management

Ascentis

Verint Workforce Management

Ascentis

Verint Workforce Management

Ascentis

Verint Workforce Management

Ascentis

Verint Workforce Management

Ascentis

Verint Workforce Management