What users are saying about
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Top Rated
324 Ratings
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11 Ratings

Ascentis

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Top Rated
324 Ratings
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Score 7.7 out of 100

Verint Workforce Management

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11 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

We have multiple areas that perform back-office work where they process claims and they track those volumes, we have an excellent process in place with some areas where the volumes are automated and the employees are not responsible to enter their counts which makes them much more efficient, but this is also limited because the application has to be connected to a database which does not always interface with the Verint application. If we do not have these workflow tools in place then we cannot automate the process which creates more time for the employee to have to perform those functions.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
Verint Workforce Management
Employee demographic data
Ascentis
7.8
Verint Workforce Management
Employment history
Ascentis
7.8
Verint Workforce Management
Job profiles and administration
Ascentis
7.7
Verint Workforce Management
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.4
Verint Workforce Management
Organizational charting
Ascentis
6.3
Verint Workforce Management
Organization and location management
Ascentis
7.7
Verint Workforce Management
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.8
Verint Workforce Management

Payroll Management

Ascentis
8.2
Verint Workforce Management
Pay calculation
Ascentis
8.4
Verint Workforce Management
Support for external payroll vendors
Ascentis
7.4
Verint Workforce Management
Off-cycle/On-Demand payment
Ascentis
8.2
Verint Workforce Management
Benefit plan administration
Ascentis
7.7
Verint Workforce Management
Direct deposit files
Ascentis
9.1
Verint Workforce Management
Salary revision and increment management
Ascentis
8.3
Verint Workforce Management
Reimbursement management
Ascentis
8.6
Verint Workforce Management

Leave and Attendance Management

Ascentis
8.0
Verint Workforce Management
Approval workflow
Ascentis
8.4
Verint Workforce Management
Balance details
Ascentis
7.8
Verint Workforce Management
Annual carry-forward and encashment
Ascentis
7.8
Verint Workforce Management

Employee Self Service

Ascentis
8.0
Verint Workforce Management
View and generate pay and benefit information
Ascentis
8.2
Verint Workforce Management
Update personal information
Ascentis
8.7
Verint Workforce Management
View company policy documentation
Ascentis
7.4
Verint Workforce Management
Employee recognition
Ascentis
7.4
Verint Workforce Management
View job history
Ascentis
8.6
Verint Workforce Management

Asset Management

Ascentis
6.1
Verint Workforce Management
Tracking of all physical assets
Ascentis
6.1
Verint Workforce Management

HR Reporting

Ascentis
6.5
Verint Workforce Management
Report builder
Ascentis
6.3
Verint Workforce Management
Pre-built reports
Ascentis
7.1
Verint Workforce Management
Ability to combine HR data with external data
Ascentis
6.2
Verint Workforce Management

Onboarding

Ascentis
6.4
Verint Workforce Management
New hire portal
Ascentis
6.6
Verint Workforce Management
Manager tracking tools
Ascentis
6.2
Verint Workforce Management

Performance and Goals

Ascentis
7.0
Verint Workforce Management
Corporate goal setting
Ascentis
6.5
Verint Workforce Management
Individual goal setting
Ascentis
7.4
Verint Workforce Management
Line-of sight-visibility
Ascentis
7.2
Verint Workforce Management
Performance tracking
Ascentis
6.9
Verint Workforce Management

Performance Management

Ascentis
6.5
Verint Workforce Management
Performance plans
Ascentis
6.4
Verint Workforce Management
Performance improvement plans
Ascentis
6.4
Verint Workforce Management
Review status tracking
Ascentis
6.9
Verint Workforce Management
Review reminders
Ascentis
6.9
Verint Workforce Management
Multiple review frequency
Ascentis
5.8
Verint Workforce Management

Succession Planning

Ascentis
6.2
Verint Workforce Management
Create succession plans/pools
Ascentis
6.3
Verint Workforce Management
Candidate ranking
Ascentis
6.4
Verint Workforce Management
Candidate search
Ascentis
5.9
Verint Workforce Management
Candidate development
Ascentis
6.3
Verint Workforce Management

Recruiting / ATS

Ascentis
6.5
Verint Workforce Management
Job Requisition Management
Ascentis
6.8
Verint Workforce Management
Company Website Posting
Ascentis
6.8
Verint Workforce Management
Publish to Social Media
Ascentis
6.7
Verint Workforce Management
Job Search Site Posting
Ascentis
6.6
Verint Workforce Management
Duplicate Candidate Prevention
Ascentis
6.6
Verint Workforce Management
Applicant Tracking
Ascentis
6.5
Verint Workforce Management
Notifications and Alerts
Ascentis
5.7
Verint Workforce Management

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

Verint Workforce Management

  • Time off scheduling is easy and automated!
  • Adherence is easy to view and manage
  • Forecasting and scheduling are made easy using Verint [Workforce Management]
Stephanie Claycomb | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

  • Access to changes that have been made, like the history of a schedule change and if something is overridden.
  • The ability to copy and paste.
  • Ability to notate on days that an event might have happened, like a closure or weather event.
Samantha Thompson | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

Reliability and Availability

Ascentis

Ascentis 6.4
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

Performance

Ascentis

Ascentis 6.7
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

Support Rating

Ascentis

Ascentis 8.0
Based on 254 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 8.1
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

Implementation Rating

Ascentis

Ascentis 8.0
Based on 10 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

We selected Verint due to our previous relationship and the reason we went with Verint is also due to the other features we utilize: real-time monitoring, QA, DPA, and Speech.
Anonymous | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.1
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

Verint Workforce Management

  • improved our productivity
  • Reduced cost by making sure we have the right staff scheduled allowing VTO and not paying OT
  • also allows us to meet of KPI's
Gary Haworth | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Verint Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Ascentis
7.5
Verint Workforce Management
8.8

Likelihood to Renew

Ascentis
6.3
Verint Workforce Management

Usability

Ascentis
7.5
Verint Workforce Management

Reliability and Availability

Ascentis
6.4
Verint Workforce Management

Performance

Ascentis
6.7
Verint Workforce Management

Support Rating

Ascentis
8.0
Verint Workforce Management

In-Person Training

Ascentis
8.0
Verint Workforce Management

Online Training

Ascentis
8.1
Verint Workforce Management

Implementation Rating

Ascentis
8.0
Verint Workforce Management

Scalability

Ascentis
6.1
Verint Workforce Management

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