Atera vs. ConnectWise RMM

Atera is amazing for any one man or woman IT person who has a decent-sized computer fleet to manage but does not have an infinite budget to pay for all of those endpoints at the prices other RMMs charge on a per-device basis. Also, the team feels smaller and more connected to its customers.

Incentivized

ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

Incentivized

• Simple Interface. The interface (via a web browser) makes it easy to perform all functions quickly and easily.
• Remote Access. There are several options not only built into Atera but also which can be integrated into Atera which makes remote access a breeze.
• Patch Management. OS updates are simplified with the ability to set policies and approvals of updates to systems. Pushing out updates is as simple as a few clicks.

Incentivized

• Provides lightweight, easy to install software agent to deploy to client devices
• Robust reporting, including hardware & installed software reports
• Provides generally stable service for remote access to client devices

Incentivized

• We have noticed that the interface speed is an issue during some processes.
• If the internet goes down (very rare) it would be nice to work on tasks remotely
• Customer service seems to have improved but has previously been slow to respond.

Incentivized

• We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
• Setting up MAC users is not easy
• resolving existing tickets in the portal - understanding the ConnectWise notes
• Account Management - Since ConnectWise took over, we have no idea who our account management team is.
• Patch Management needs more improvement

Incentivized

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

I feel like I have a good grasp on the status of my clients all the time. When they complain about Internet dropouts, I put availability monitoring on the client workstation or server and in a few days you have a graph you can show them of uptime. That has been perceived by clients as a great service

Incentivized

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

I have a love hate relationship with Kaseya in two different companies. Kaseya is clunky, unreliable, and feels like trying to navigate my customers systems through an excel sheet, with most of its functionality not being reliable. Also, the way they managed the breach was ridiculous, and the product came back worse than it was before, and we used the SaaS version that was not compromised. Atera is exactly what I expect a modern-day MSP toolset to look like. I would probably use this for internal IT as well.

Incentivized

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...

Incentivized

• ROI - Massive returns it has made the job of managing IT so much easier.
• Patching, we updated and now manage all the devices and the patching.
• Software, I now have a base packet and other tools set that I can push out in seconds.
• By auditing, I can now see the over health of the estate in seconds and make decisions for the business.

Incentivized

• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

Incentivized