Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Central
Score 8.5 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor,
manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central
provides IT organizations with the speed, flexibility, and insight needed to
increase productivity, reduce IT costs, and mitigate risk.
$80
per month
Pricing
Atera
Central
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
LogMeIn Central
$80
per month (minimum 25 computers)
Offerings
Pricing Offerings
Atera
Central
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Unlimited devices.
Prices per user, per month, billed annually.
Patch management and Mac support was terrible with Solarwinds. Opened many tickets and it was always going to be fixed in the next update. Atera worked for the start! Cost of Solarwinds kept going up all the time and they added features we didn't need or use....regardless you …
We have used LogMeIn before Atera and found Atera to be much easier to manage for the type of business that we provide. Atera allows us to do more specific monitoring for our customers than any other similar products that we have found so far.
Costs per technician not # of units monitored, scaleabilty, support, features, remote access tools intuitive endpoint management software to managed service providers (MSPs) and IT professionals with an exceptional user experience and all the support you need to deliver fast …
What it all comes down to, is the ability to take care of our customers so they can succeed and be productive. Even before the Kaseya breach this was difficult, and after more so. Atera provides streamlined solution that provides layers of solutions to accomplish every task from multiple directions, so that we can be the best IT Partners for our customers.
I have found that large-scale adoption has its challenges, and it would be better suited for small-to-medium-sized businesses. Additionally, the connections have to be solid, which cuts down on the latency issues. Those companies looking to test a remote management tool may find that this tool is reasonable to implement and distribute. Those that are already experienced should have no problem.
Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Atera is very easy to use; anyone with a few years of IT experience should be able to use the tool without much training. Compared to some of the other tools we tried, the setup and interface were intuitive and easy to understand.
It outperforms other remote support options like Remote Connect. CMD instructions can be executed in the background without bothering the current user. I've used a lot of remote desktop programs, but this one is superior to TeamViewer and AnyDesk. more trustworthy and takes less time. Installing it in administrator mode is possible. It aids in cost reduction since waste is decreased by making sure to choose more suitable software solutions in accordance with a firm's requirements.
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
This product was so easy to implement that it took me only minutes to be up and running and hours to configure it ready for release. Pricing is simple; you pay per user. As the IT dept is small, might I have control of the costs and can grow the system without occurring extra costs until I recruit more staff? I do not use the billing side, but I know companies who do, and they say it works really well and helped them increase turnover and track resources time.
The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very reliable and top-notch.
