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Atlassian Jira vs. Emburse Expense Enterprise (formerly Chrome River)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atlassian Jira

    Score8.4 out of 10
    N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    Emburse Expense Enterprise (formerly Chrome River)

    Score7.8 out of 10
    N/AEmburse Enterprise is the enterprise expense and invoice-management product that replaces the former Chrome River name. Emburse states that the renaming does not change the product’s expense and invoice functionality, workflows, interface, or support; existing Chrome River customers use the same product under Emburse branding.N/A
    Pricing
    Atlassian JiraEmburse Expense Enterprise (formerly Chrome River)
    Editions & Modules
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    Atlassian JiraEmburse Expense Enterprise (formerly Chrome River)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsHigher volume teams may qualify buyers for a discount.We offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.
    More Pricing Information
    Community Pulse
    Atlassian JiraEmburse Expense Enterprise (formerly Chrome River)
    Considered Both Products
    Atlassian
    No answer on this topic
    Emburse
    Chose Emburse Expense Enterprise (formerly Chrome River)
    What I like about Chrome River EXPENSE is the access the administrator has to making updates. With Concur I had to reach out to someone our IT team to make any changes. I also like that I get to test the updates in a sandbox before moving to production, this reduces the amount …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    138 Answers
    95%
    Would buy again
    19 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    121 Answers
    100%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    136 Answers
    95%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    71 Answers
    82%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    91 Answers
    83%
    Implementation went as expected
    10 Answers
    Features
    Atlassian JiraEmburse Expense Enterprise (formerly Chrome River)
    Project Management
    Comparison of Project Management features of Atlassian Jira and Emburse Expense Enterprise (formerly Chrome River)
    Feature
    Atlassian Jira
    7.8
    66 Ratings
    2% above category average
    Emburse Expense Enterprise (formerly Chrome River)
    -
    Ratings
    Task Management8.765 Ratings00 Ratings
    Resource Management7.963 Ratings00 Ratings
    Gantt Charts7.149 Ratings00 Ratings
    Scheduling7.858 Ratings00 Ratings
    Workflow Automation7.861 Ratings00 Ratings
    Team Collaboration8.564 Ratings00 Ratings
    Support for Agile Methodology8.765 Ratings00 Ratings
    Support for Waterfall Methodology7.950 Ratings00 Ratings
    Document Management6.954 Ratings00 Ratings
    Email integration7.855 Ratings00 Ratings
    Mobile Access7.044 Ratings00 Ratings
    Timesheet Tracking7.744 Ratings00 Ratings
    Change request and Case Management8.149 Ratings00 Ratings
    Budget and Expense Management7.136 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Atlassian Jira and Emburse Expense Enterprise (formerly Chrome River)
    Feature
    Atlassian Jira
    7.7
    40 Ratings
    0% above category average
    Emburse Expense Enterprise (formerly Chrome River)
    -
    Ratings
    Quotes/estimates7.732 Ratings00 Ratings
    Invoicing8.125 Ratings00 Ratings
    Project & financial reporting7.436 Ratings00 Ratings
    Integration with accounting software7.427 Ratings00 Ratings
    Expense Management
    Comparison of Expense Management features of Atlassian Jira and Emburse Expense Enterprise (formerly Chrome River)
    Feature
    Atlassian Jira
    -
    Ratings
    Emburse Expense Enterprise (formerly Chrome River)
    8.5
    4 Ratings
    3% above category average
    Employee Expense Reporting00 Ratings8.04 Ratings
    Corporate Card Reconciliation00 Ratings9.03 Ratings
    Payment Management
    Comparison of Payment Management features of Atlassian Jira and Emburse Expense Enterprise (formerly Chrome River)
    Feature
    Atlassian Jira
    -
    Ratings
    Emburse Expense Enterprise (formerly Chrome River)
    7.9
    4 Ratings
    1% below category average
    Customizable Approval Policies00 Ratings8.33 Ratings
    Financial Document Management00 Ratings7.02 Ratings
    Payment Status Tracking00 Ratings6.04 Ratings
    Payment Audit Trail00 Ratings9.02 Ratings
    Duplicate Bill Detection00 Ratings8.33 Ratings
    Advanced OCR00 Ratings8.52 Ratings
    Electronic Funds Transfer00 Ratings8.01 Ratings
    Best Alternatives
    Atlassian JiraEmburse Expense Enterprise (formerly Chrome River)
    Small Businesses
    Any.do
    Score8 out of 10
    Brex
    Score9 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Expensify
    Score9 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    SAP Concur
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Atlassian JiraEmburse Expense Enterprise (formerly Chrome River)
    Likelihood to Recommend
    8.3
    (254 ratings)
    7.1
    (124 ratings)
    Likelihood to Renew
    8.6
    (37 ratings)
    9.8
    (18 ratings)
    Usability
    7.8
    (79 ratings)
    8.0
    (108 ratings)
    Availability
    8.0
    (4 ratings)
    10.0
    (1 ratings)
    Performance
    8.0
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.0
    (24 ratings)
    9.0
    (113 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (2 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    9.8
    (7 ratings)
    Configurability
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (9 ratings)
    6.0
    (1 ratings)
    Product Scalability
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Atlassian JiraEmburse Expense Enterprise (formerly Chrome River)
    Likelihood to Recommend
    Atlassian
    Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.
    Incentivized
    Read full review
    Emburse
    The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
    Incentivized
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    Pros
    Atlassian
    • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
    • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
    • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
    Incentivized
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    Emburse
    • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
    • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
    • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
    Incentivized
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    Cons
    Atlassian
    • The interface is not intuitive to learn for new users
    • JQL is similarly challenging for newbies
    • It's possible to accidentally move issues from one sprint to another without realizing your mistake
    • Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)
    Incentivized
    Read full review
    Emburse
    • Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
    • Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
    In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
    Incentivized
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    Emburse
    Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
    Read full review
    Usability
    Atlassian
    The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.
    Incentivized
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    Emburse
    I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
    Incentivized
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    Reliability and Availability
    Atlassian
    Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
    Incentivized
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    Emburse
    The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
    Incentivized
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    Performance
    Atlassian
    Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good
    Incentivized
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    Emburse
    System runs normal pretty much all the time. Does not slow any other systems down.
    Incentivized
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    Support Rating
    Atlassian
    I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
    Incentivized
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    Emburse
    This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
    Incentivized
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    In-Person Training
    Atlassian
    Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
    Incentivized
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    Emburse
    No answers on this topic
    Online Training
    Atlassian
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Incentivized
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    Emburse
    The software is very user friendly, so the online training was easy to pickup for everyone.
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    Implementation Rating
    Atlassian
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Incentivized
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    Emburse
    Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
    Incentivized
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    Alternatives Considered
    Atlassian
    monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.
    Incentivized
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    Emburse
    It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Atlassian
    Product is rellay good but pricing part I am not aware
    Incentivized
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    Emburse
    No answers on this topic
    Scalability
    Atlassian
    Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
    Incentivized
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    Emburse
    It's very easy software to design to your needs.
    Incentivized
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    Return on Investment
    Atlassian
    • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
    • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.
    Incentivized
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    Emburse
    • We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output.
    • We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops.
    • We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year.
    Incentivized
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    ScreenShots

    Emburse Expense Enterprise (formerly Chrome River) Screenshots

    Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click