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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atlassian Jira

    Score8.4 out of 10
    N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    Atlassian Jira

    Score8.4 out of 10
    N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    TaskRay

    Score9 out of 10
    N/ATaskRay is a project management platform for managing project within Salesforce. It enables work to be planned quickly and efficiently, across geographically distributed teams. It supports collaboration using Chatter groups, and file sharing.

    $15

    per month

    Pricing
    Atlassian JiraAtlassian JiraTaskRay
    Editions & Modules
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    TaskRay
    $25.00
    per month
    Offerings
    Pricing Offerings
    Atlassian JiraAtlassian JiraTaskRay
    Free Trial
    YesYesYes
    Free/Freemium Version
    YesYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsHigher volume teams may qualify buyers for a discount.Higher volume teams may qualify buyers for a discount.—
    More Pricing Information
    Community Pulse
    Atlassian JiraAtlassian JiraTaskRay
    Considered Multiple Products
    Atlassian
    No answer on this topic
    Atlassian
    No answer on this topic
    Bracket Labs
    Chose TaskRay
    The main reason we chose TaskRay over the others is because it connects to Salesforce. Our sales team already uses several software solutions and the last thing they need is another thing to log into each day.

    We like the price compared to other PM solutions and we like all of …
    Incentivized
    Chose TaskRay
    TaskRay is a simple solution to install and get moving with. Project creation, stage setup, and task creation are just a few great features that are simple to set up. Remedyforce & Service Manager are a more enterprise type application for more service desk type environments. …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    138 Answers
    96%
    Would buy again
    138 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    121 Answers
    98%
    Delivers good value for the price
    121 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    136 Answers
    94%
    Happy with the feature set
    136 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    71 Answers
    96%
    Lived up to sales and marketing promises
    71 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    91 Answers
    98%
    Implementation went as expected
    91 Answers
    No answers on this topic
    Features
    Atlassian JiraAtlassian JiraTaskRay
    Project Management
    Comparison of Project Management features of Atlassian Jira and Atlassian Jira and TaskRay
    Feature
    Atlassian Jira
    7.8
    66 Ratings
    2% above category average
    Atlassian Jira
    7.8
    66 Ratings
    2% above category average
    TaskRay
    8.6
    5 Ratings
    11% above category average
    Task Management8.765 Ratings8.765 Ratings8.75 Ratings
    Resource Management7.963 Ratings7.963 Ratings8.34 Ratings
    Gantt Charts7.149 Ratings7.149 Ratings9.34 Ratings
    Scheduling7.858 Ratings7.858 Ratings10.04 Ratings
    Workflow Automation7.861 Ratings7.861 Ratings9.05 Ratings
    Team Collaboration8.564 Ratings8.564 Ratings9.05 Ratings
    Support for Agile Methodology8.765 Ratings8.765 Ratings8.34 Ratings
    Support for Waterfall Methodology7.950 Ratings7.950 Ratings8.02 Ratings
    Document Management6.954 Ratings6.954 Ratings6.32 Ratings
    Email integration7.855 Ratings7.855 Ratings9.02 Ratings
    Mobile Access7.044 Ratings7.044 Ratings9.02 Ratings
    Timesheet Tracking7.744 Ratings7.744 Ratings10.01 Ratings
    Change request and Case Management8.149 Ratings8.149 Ratings8.02 Ratings
    Budget and Expense Management7.136 Ratings7.136 Ratings8.02 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Atlassian Jira and Atlassian Jira and TaskRay
    Feature
    Atlassian Jira
    7.7
    40 Ratings
    0% above category average
    Atlassian Jira
    7.7
    40 Ratings
    0% above category average
    TaskRay
    8.5
    3 Ratings
    10% above category average
    Quotes/estimates7.732 Ratings7.732 Ratings00 Ratings
    Invoicing8.125 Ratings8.125 Ratings8.01 Ratings
    Project & financial reporting7.436 Ratings7.436 Ratings9.03 Ratings
    Integration with accounting software7.427 Ratings7.427 Ratings8.52 Ratings
    Best Alternatives
    Atlassian JiraAtlassian JiraTaskRay
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Atlassian JiraAtlassian JiraTaskRay
    Likelihood to Recommend
    8.3
    (254 ratings)
    8.3
    (254 ratings)
    8.3
    (5 ratings)
    Likelihood to Renew
    8.6
    (37 ratings)
    8.6
    (37 ratings)
    10.0
    (1 ratings)
    Usability
    7.8
    (79 ratings)
    7.8
    (79 ratings)
    10.0
    (1 ratings)
    Availability
    8.0
    (4 ratings)
    8.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (2 ratings)
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (24 ratings)
    8.0
    (24 ratings)
    10.0
    (1 ratings)
    In-Person Training
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (2 ratings)
    8.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (9 ratings)
    8.0
    (9 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Atlassian JiraAtlassian JiraTaskRay
    Likelihood to Recommend
    Atlassian
    Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.
    Incentivized
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    Atlassian
    Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.
    Incentivized
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    Bracket Labs
    TaskRay is a great solution for small to medium sized businesses running multiple projects at the same time. It is very cost effective and their development team is actively adding new functionality regularly. If you prefer working from a tiled Kanban board view, this is highly worth evaluating.
    Incentivized
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    Pros
    Atlassian
    • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
    • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
    • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
    Incentivized
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    Atlassian
    • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
    • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
    • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
    Incentivized
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    Bracket Labs
    • Onboarding Templates
    • Scheduling Onboarding tasks and assignments to client and employees
    • Creating project logs so that everyone knows what is being worked on
    Incentivized
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    Cons
    Atlassian
    • The interface is not intuitive to learn for new users
    • JQL is similarly challenging for newbies
    • It's possible to accidentally move issues from one sprint to another without realizing your mistake
    • Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)
    Incentivized
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    Atlassian
    • The interface is not intuitive to learn for new users
    • JQL is similarly challenging for newbies
    • It's possible to accidentally move issues from one sprint to another without realizing your mistake
    • Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)
    Incentivized
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    Bracket Labs
    • Unfortunately TaskRay does not allow us to share templates externally with customers.
    • We have employees all over the world and we don't think TaskRay will support other languages such as Japanese. Note, I am speaking with a sales rep next week to confirm this, so we may be incorrect.
    Incentivized
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    Likelihood to Renew
    Atlassian
    This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
    In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
    Incentivized
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    Atlassian
    This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
    In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
    Incentivized
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    Bracket Labs
    It's hands-down the best PM tool we have ever used. Nothing compares in ease of use and being easy to learn. It also looks great and makes sense immediately
    Incentivized
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    Usability
    Atlassian
    The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.
    Incentivized
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    Atlassian
    The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.
    Incentivized
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    Bracket Labs
    Easy Easy Easy to use
    Incentivized
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    Reliability and Availability
    Atlassian
    Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
    Incentivized
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    Atlassian
    Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
    Incentivized
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    Bracket Labs
    No answers on this topic
    Performance
    Atlassian
    Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good
    Incentivized
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    Atlassian
    Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good
    Incentivized
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    Bracket Labs
    No answers on this topic
    Support Rating
    Atlassian
    I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
    Incentivized
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    Atlassian
    I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
    Incentivized
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    Bracket Labs
    I have not had many support issues but when I have, they have been courteous helpful, and solved the issue
    Incentivized
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    In-Person Training
    Atlassian
    Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
    Incentivized
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    Atlassian
    Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
    Incentivized
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    Bracket Labs
    No answers on this topic
    Online Training
    Atlassian
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Incentivized
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    Atlassian
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Incentivized
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    Bracket Labs
    No answers on this topic
    Implementation Rating
    Atlassian
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Incentivized
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    Atlassian
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Incentivized
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    Bracket Labs
    Again, just like the app, the implementation was very easy.
    Incentivized
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    Alternatives Considered
    Atlassian
    monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.
    Incentivized
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    Atlassian
    monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.
    Incentivized
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    Bracket Labs
    We are still in our year long evaluation process. But TaskRay has been the easiest, and most successfully adopted tool so far. Even if we do not end up choosing TaskRay, I do not regret implementing the system or the experience working with the team at TaskRay. The only reason we may not end up going with TaskRay is lack of templates and slightly stunted reporting features (this is mainly due to Salesforce limitations). Our organization is growing so quickly, we need to consider tools that are better able to regiment processes in a larger group of Customer Service Representatives and give management more detailed insight into those activities.
    Incentivized
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    Contract Terms and Pricing Model
    Atlassian
    Product is rellay good but pricing part I am not aware
    Incentivized
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    Atlassian
    Product is rellay good but pricing part I am not aware
    Incentivized
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    Bracket Labs
    No answers on this topic
    Scalability
    Atlassian
    Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
    Incentivized
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    Atlassian
    Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
    Incentivized
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    Bracket Labs
    No answers on this topic
    Return on Investment
    Atlassian
    • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
    • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.
    Incentivized
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    Atlassian
    • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
    • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.
    Incentivized
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    Bracket Labs
    • It was highly effective in organizing projects and sprints.
    • Time cards were easy to manage.
    • TaskRay's integration with Salesforce is a huge win as well as you can leverage workflows, approval processes, and alert notifications.
    Incentivized
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    ScreenShots