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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atlassian Jira

    Score8.4 out of 10
    N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    SmartDraw

    Score8.4 out of 10
    N/ASmartDraw is a diagramming and flow chart building tool from SmartDraw Software in San Diego, California.

    $131.40

    per year (for a single user on an individual plan)

    Pricing
    Atlassian JiraSmartDraw
    Editions & Modules
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    Team
    $119.40
    per year per user (3 minimum)
    Individual
    $131.40
    per year single user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Atlassian JiraSmartDraw
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsHigher volume teams may qualify buyers for a discount.—
    More Pricing Information
    Community Pulse
    Atlassian JiraSmartDraw
    Considered Both Products
    Atlassian
    No answer on this topic
    SmartDraw Software
    Chose SmartDraw
    Indigo Studio and Visio were other products used in my department.
    We chose SmartDraw over Visio on both features and cost.
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    138 Answers
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    121 Answers
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    136 Answers
    75%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    71 Answers
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    91 Answers
    86%
    Implementation went as expected
    6 Answers
    Features
    Atlassian JiraSmartDraw
    Project Management
    Comparison of Project Management features of Atlassian Jira and SmartDraw
    Feature
    Atlassian Jira
    7.8
    66 Ratings
    2% above category average
    SmartDraw
    -
    Ratings
    Task Management8.765 Ratings00 Ratings
    Resource Management7.963 Ratings00 Ratings
    Gantt Charts7.149 Ratings00 Ratings
    Scheduling7.858 Ratings00 Ratings
    Workflow Automation7.861 Ratings00 Ratings
    Team Collaboration8.564 Ratings00 Ratings
    Support for Agile Methodology8.765 Ratings00 Ratings
    Support for Waterfall Methodology7.950 Ratings00 Ratings
    Document Management6.954 Ratings00 Ratings
    Email integration7.855 Ratings00 Ratings
    Mobile Access7.044 Ratings00 Ratings
    Timesheet Tracking7.744 Ratings00 Ratings
    Change request and Case Management8.149 Ratings00 Ratings
    Budget and Expense Management7.136 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Atlassian Jira and SmartDraw
    Feature
    Atlassian Jira
    7.7
    40 Ratings
    0% above category average
    SmartDraw
    -
    Ratings
    Quotes/estimates7.732 Ratings00 Ratings
    Invoicing8.125 Ratings00 Ratings
    Project & financial reporting7.436 Ratings00 Ratings
    Integration with accounting software7.427 Ratings00 Ratings
    Best Alternatives
    Atlassian JiraSmartDraw
    Small Businesses
    Any.do
    Score8 out of 10
    OmniGraffle
    Score9.8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    OmniGraffle
    Score9.8 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    OmniGraffle
    Score9.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Atlassian JiraSmartDraw
    Likelihood to Recommend
    8.3
    (254 ratings)
    2.8
    (14 ratings)
    Likelihood to Renew
    8.6
    (37 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (79 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (24 ratings)
    8.4
    (2 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (9 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Atlassian JiraSmartDraw
    Likelihood to Recommend
    Atlassian
    Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.
    Incentivized
    Read full review
    SmartDraw Software
    I believe SmartDraw is a great tool for small- to mid-sized organizations for simplifying the production and management of org charts. We've also had the PMO experiment with the use of some of their flow charts as well. If an organization has an HCM with the capability of producing (good!) org charts, that is likely the best option... but many that I have used in my 30-year HR career don't. So there is definitely a need for SmartDraw in the market!
    Incentivized
    Read full review
    Pros
    Atlassian
    • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
    • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
    • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
    Incentivized
    Read full review
    SmartDraw Software
    • Provides examples to work off of--these are helpful when you don't know exactly where to start.
    • Provides a number of stylistic options without making things too complex, so you can be creative without getting overwhelmed.
    • Provides a wide variety of templates, meets a wide variety of needs.
    Incentivized
    Read full review
    Cons
    Atlassian
    • The interface is not intuitive to learn for new users
    • JQL is similarly challenging for newbies
    • It's possible to accidentally move issues from one sprint to another without realizing your mistake
    • Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)
    Incentivized
    Read full review
    SmartDraw Software
    • A month-to-month plan would be ideal for users that don't have a need to create many projects
    • The sidebar navigation can be a little confusing with all of the tools listed.
    • Offering customizable plans with only the feature you need would simplify navigation
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
    In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Usability
    Atlassian
    The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.
    Incentivized
    Read full review
    SmartDraw Software
    I rated 8 because its simple to use and easy to create network topologies quickly. I liked the drag and drop option which makes designing the network topology and flow chart easier. In general its does what it needs to.
    Incentivized
    Read full review
    Reliability and Availability
    Atlassian
    Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Performance
    Atlassian
    Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Support Rating
    Atlassian
    I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
    Incentivized
    Read full review
    SmartDraw Software
    They are always very helpful, we get computers every two years and I have to call them to move the license from one computer to another and they do it with a smile in their voice!
    Incentivized
    Read full review
    In-Person Training
    Atlassian
    Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Online Training
    Atlassian
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Implementation Rating
    Atlassian
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Alternatives Considered
    Atlassian
    monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.
    Incentivized
    Read full review
    SmartDraw Software
    We have used Corel Draw and Adobe Acrobat. Both of those tools were good when they came out but the abilities of SmartDraw far outweigh both those tools. Corel Draw was also more complex to operate and do tasks, as was Adobe Acrobat in which some basic tasks took additional steps to complete.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Atlassian
    Product is rellay good but pricing part I am not aware
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Scalability
    Atlassian
    Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
    Incentivized
    Read full review
    SmartDraw Software
    No answers on this topic
    Return on Investment
    Atlassian
    • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
    • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.
    Incentivized
    Read full review
    SmartDraw Software
    • SmartDraw has provided good return for our internal purposes. Using it to understand an organization's structure and inner workings has been valuable. On the client side, creating steps and businesses processes has also been a big plus. It has helped decrease confusing reporting structures and has provided a detailed map for individuals to understand where they fit within their organization.
    • Unfortunately, SmartDraw has been somewhat inefficient with some of the more complex projects on our plate and has really deterred certain employees from even wanting to use it.
    Incentivized
    Read full review
    ScreenShots

    SmartDraw Screenshots

    Screenshot of where to create diagrams, including: flowcharts and swimlanes, organizational charts, mind maps, CAD drawings & floor plans, project charts, network diagrams, and wireframes & mockups.Screenshot of a workspace that combines brainstorming with technical diagrams. SmartDraw can be used to visualize processes, organizations, roadmaps, and even generate diagrams from data.Screenshot of SmartDraw's templates and tools used to make flowcharts, swimlanes, and process maps.Screenshot of the org chart tool, used to document organizational structure and work as a team to plan for growth or manage change. Data can be imported to generate a chart automatically.Screenshot of the CAD drawing and floor plan tools, used to design a home or optimize office space to improve traffic flow in a retail space.Screenshot of an example of the built-in templates for landscapes, gardens, backyards used to design outdoor spaces. Users can drag-and-drop flowers, shrubs, and other plants, or add sprinkler systems, lights, and walkways, and apply photo-realistic textures for a professional finish.