Attentive vs EZ Texting | TrustRadius

What users are saying about

Score 9.5 out of 10

Based on 2 reviews and ratings

Score 8.9 out of 10

Based on 200 reviews and ratings

Pros

Great UI
Easy to use
Great ROI

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Kathryn Clare-Salzler

Digital Marketing Manager

Astral BrandsCosmetics, 201-500 employees

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Easy to use web interface.
The ability to set up our main business phone to receive texts is fantastic.
There are an abundance of features we haven't even explored yet but look forward to doing so!
The mobile app is great alternative when a desktop or laptop isn't available.

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Marketing Director

Elmwood Park ZooMuseums & Institutions, 51-200 employees

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Cons

Agency billing is a little messy
Reporting is all Excel based, not interactive
Occasional (rare) bugs in the UI

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Associate Director of Marketing

MusictodayMarketing & Advertising, 51-200 employees

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The archive system could be more user-friendly to be able to pull up previous campaigns and identify messages we would want to use again or slightly edit for reuse.
The use of different font tools such as bold, italics, etc. would allow for more expression in the messages being sent out.

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Verified User

Director in Other

Transportation/Trucking/Railroad Company, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

EZ Texting 9.8

Based on 3 answers

Right now, based on budget, it's something we had to put on hold. We're not finished for sure, just waiting for the funds to continue use. I love EZ Texting and what it's done for us, and how it's connected us to our people, but the budget took a marketing hit, and this was an early casualty.

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Verified User

Director in Other

Religious Institutions Company, 11-50 employees

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Usability

Attentive 10.0

Based on 1 answer

Very easy to set up flows and individual campaigns. Creating a segment is also very easy and all fields are very intuitive.

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Kathryn Clare-Salzler

Digital Marketing Manager

Astral BrandsCosmetics, 201-500 employees

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EZ Texting 8.9

Based on 4 answers

It's very simple to use to send messages immediately, to create keywords, and to add credits. However, it gets difficult in scheduling, as well as finding the reporting info that you're looking for. Sometimes things aren't where you'd assume they would be, and managing group lists can be a bit cumbersome once you add too many.

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Verified User

Director in Other

Religious Institutions Company, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

EZ Texting 10.0

Based on 1 answer

We have never needed to use the system and it be unavailable. They seem to schedule their server maintenance perfectly (at least for us!).

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Verified User

Employee in Customer Service

Religious Institutions Company, 1-10 employees

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Performance

No score

No answers yet

No answers on this topic

EZ Texting 10.0

Based on 1 answer

Your internet connection/speed is the only limiting factor. EZ Texting's pages are optimized to load quickly and do so.

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Verified User

Employee in Customer Service

Religious Institutions Company, 1-10 employees

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Support Rating

Attentive 10.0

Based on 1 answer

Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.

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Kathryn Clare-Salzler

Digital Marketing Manager

Astral BrandsCosmetics, 201-500 employees

View all 1 answers on this topic

EZ Texting 9.0

Based on 119 answers

Their chat function or call support is easy to use for immediate help, as is their email support for times when I have a bit more of an involved question/issue. Their support staff are friendly and happy to help, and my interactions with them have always been positive. They've been able to solve my issue just about every time (and when they couldn't, it was because of a technology limit which they had no control over. There isn't a way to track if a voicemail has been delivered.)

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Verified User

Administrator in Customer Service

Insurance Company, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

EZ Texting 10.0

Based on 3 answers

The most important aspect of implementation was selecting a valuable keyword. When we first started using EZ Texting, we were able to grab a simple, easy word to use to connect people to our texts. That proved invaluable in our marketing and selling people on using the service. If we didn't have a good word, I would imagine it wouldn't have been as successful.

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Verified User

Director in Other

Religious Institutions Company, 11-50 employees

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Alternatives Considered

While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.

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Associate Director of Marketing

MusictodayMarketing & Advertising, 51-200 employees

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I compared a few different alternative options prior to setting up EZ Texting. What made me want to go with EZ Texting over the others was the user-friendly platform and the price made the most sense for what we needed for our office. It also helped that the agent I spoke with to get initial information followed up with me and gave me a great feeling about the company as a whole

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Office Manager

Blue Marlin Real EstateReal Estate, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

EZ Texting 10.0

Based on 1 answer

We have never had a problem with the system NOT sending out our message.

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Verified User

Employee in Customer Service

Religious Institutions Company, 1-10 employees

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Return on Investment

Some clients seeing 50x ROAS (which plateaus eventually)
All clients making money

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Associate Director of Marketing

MusictodayMarketing & Advertising, 51-200 employees

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Our people are better informed and this creates increased participation at events and other functions.
We can send information on the platform that people want to use it in -- directly in a text message.
We have around 300 volunteers in our organization, we can inform them instantly of timely updates. One example is church closing due to inclement weather.

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eGroups Director

Elevation ChurchReligious Institutions, 201-500 employees

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Screenshots

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See All (5) EZ Texting Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Attentive Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

EZ Texting Editions & Modules

Edition

Value	$24.00¹
Essentials	$36.00¹
Premium	$61.00¹
Professional	Contact sales team

per month

Additional Pricing Details

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