What users are saying about

Attentive vs EZ Texting

Attentive
20 Ratings
EZ Texting
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Top Rated
269 Ratings
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Attentive

20 Ratings
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Score 9 out of 100

Based on 20 reviews and ratings

EZ Texting

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Top Rated
269 Ratings
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Score 8.5 out of 100

Based on 269 reviews and ratings

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Attribute Ratings

  • Attentive Mobile is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

Attentive

97%
3 Ratings
8.5

EZ Texting

85%
196 Ratings

Likelihood to Renew

Attentive

N/A
0 Ratings
8.7

EZ Texting

87%
9 Ratings

Usability

10.0

Attentive

100%
1 Rating
9.0

EZ Texting

90%
35 Ratings

Availability

Attentive

N/A
0 Ratings
10.0

EZ Texting

100%
2 Ratings

Performance

Attentive

N/A
0 Ratings
10.0

EZ Texting

100%
2 Ratings

Support Rating

10.0

Attentive

100%
1 Rating
8.6

EZ Texting

86%
188 Ratings

Implementation Rating

Attentive

N/A
0 Ratings
10.0

EZ Texting

100%
5 Ratings

Product Scalability

Attentive

N/A
0 Ratings
10.0

EZ Texting

100%
1 Rating

Likelihood to Recommend

Attentive

Attentive Mobile is great for those who actively want to build and talk to their community. The goal is to send two messages per week to optimize revenue while balancing out unsubscribes. If a client has trouble with content or finding appropriate marketing messages to send, Attentive Mobile might not be a good fit.

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John Laudisio | TrustRadius Reviewer
John Laudisio
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EZ Texting

I think it's great if you don't have a network of texting platforms to reach out to or if you have no clue about TCP or 10DLC regulations. If you want a lot of back-end data analytics, etc, or something that will tell you about click rates to complete a form or something along those lines then you will not be happy with the product.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Attentive

  • Account management
  • Platform interface

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

EZ Texting

  • Easy to use web interface.
  • The ability to set up our main business phone to receive texts is fantastic.
  • There are an abundance of features we haven't even explored yet but look forward to doing so!
  • The mobile app is great alternative when a desktop or laptop isn't available.

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Shaun Rogers | TrustRadius Reviewer
Shaun Rogers
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Cons

Attentive

  • More communication on ways to improve
  • More structure on calls with our account manager
  • More clarity on insights and new ideas

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Kathryn Clare-Salzler | TrustRadius Reviewer
Kathryn Clare-Salzler
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EZ Texting

  • Texts should sync between multiple devices. We cannot all reply to patient texts to share the work load because we don't know if another employee has already responded. It just doesn't show up. If we answer on our phone via the app, the desktop doesn't update with the reply. So we have to look back and forth between any of the devices used to reply to determine which patients have already received a reply, etc.
  • We could really use an "out of office" automatic reply. We had a company retreat to Cancun and hated having to text all weekend with patients, when it would have been much more relaxing to know that they could get an automatic reply that we would be back in the office on Monday.
  • Patients accidentally unsubscribe from us often because they text things that sound like "remove from list" etc. For example, when patients ask us to cancel their appointment.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Attentive

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Attentive Editions & Modules

—
Additional Pricing Details
—

EZ Texting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$19 per month

EZ Texting Editions & Modules

Edition
Value$191
Essentials$291
Premium$491
ProfessionalContact sales team
  1. per month
  2. none
Additional Pricing Details
—

Likelihood to Renew

Attentive

No score
No answers yet
No answers on this topic

EZ Texting

EZ Texting 8.7
Based on 9 answers
We're excited about EZ Texting and what it does for us. We want to get more into automation with campaigns dealing directly with web sales so a more robust solution will likely leave EZ Texting as our event activation partner and only be used during select times of the year.

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Christopher Payne | TrustRadius Reviewer
Christopher Payne
View all 9 answers on this topic

Usability

Attentive

Attentive 10.0
Based on 1 answer
Very easy to set up flows and individual campaigns. Creating a segment is also very easy and all fields are very intuitive.

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Kathryn Clare-Salzler | TrustRadius Reviewer
Kathryn Clare-Salzler
View all 1 answers on this topic

EZ Texting

EZ Texting 9.0
Based on 35 answers
EZ Texting is easy to use and understand. We have taught several employees to use it and after one tutorial they are able to use it on their own with no problems. Straight forward and to the point, EZ Texting is set up to be user friendly and needs minimal instructions.

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Alisha McIntosh | TrustRadius Reviewer
Alisha McIntosh
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Reliability and Availability

Attentive

No score
No answers yet
No answers on this topic

EZ Texting

EZ Texting 10.0
Based on 2 answers
We have never needed to use the system and it be unavailable. They seem to schedule their server maintenance perfectly (at least for us!).

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Performance

Attentive

No score
No answers yet
No answers on this topic

EZ Texting

EZ Texting 10.0
Based on 2 answers
Your internet connection/speed is the only limiting factor. EZ Texting's pages are optimized to load quickly and do so.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Support Rating

Attentive

Attentive 10.0
Based on 1 answer
Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.

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Kathryn Clare-Salzler | TrustRadius Reviewer
Kathryn Clare-Salzler
View all 1 answers on this topic

EZ Texting

EZ Texting 8.6
Based on 188 answers
The tech support at EZ Texting is amazing. They are there all the time and are available to chat or to talk on the phone. They are all very friendly individuals who have a very calming tone and will make sure that you walk away satisfied. They are very professional.

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Anonymous | TrustRadius Reviewer
Verified User
View all 188 answers on this topic

Implementation Rating

Attentive

No score
No answers yet
No answers on this topic

EZ Texting

EZ Texting 10.0
Based on 5 answers
The most important aspect of implementation was selecting a valuable keyword. When we first started using EZ Texting, we were able to grab a simple, easy word to use to connect people to our texts. That proved invaluable in our marketing and selling people on using the service. If we didn't have a good word, I would imagine it wouldn't have been as successful.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Alternatives Considered

Attentive

While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.

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John Laudisio | TrustRadius Reviewer
John Laudisio
View all 3 answers on this topic

EZ Texting

Truly, EZ Texting had more features, functionality and a better value proposition for our organization than others in its field. We didn't need a huge platform with a supermarket of features, we only needed limited features that were easy to implement and manage. For us, this platform made the most sense.

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Ben Caplan | TrustRadius Reviewer
Ben Caplan
View all 196 answers on this topic

Scalability

Attentive

No score
No answers yet
No answers on this topic

EZ Texting

EZ Texting 10.0
Based on 1 answer
We have never had a problem with the system NOT sending out our message.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Return on Investment

Attentive

  • Some clients seeing 50x ROAS (which plateaus eventually)
  • All clients making money

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John Laudisio | TrustRadius Reviewer
John Laudisio
View all 3 answers on this topic

EZ Texting

  • Using EZ Texting to remind our drivers to do their safety training each month has increased participation in the training program by 47% over the last year.
  • Drivers have communicated that they feel they are more heard due to the reply to the message feature on each text we send out and the manner in which we address any concerns. They may have been hesitant to call into the office in the past about issues but now they are comfortable sending a text.

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Anonymous | TrustRadius Reviewer
Verified User
View all 196 answers on this topic

Screenshots

Attentive

—

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