What users are saying about
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Top Rated
567 Ratings
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Top Rated
1294 Ratings

Avalara

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Top Rated
567 Ratings
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Score 8.3 out of 100

QuickBooks Online

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Top Rated
1294 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Type of tax

    7.3

    Avalara

    73%

    QuickBooks Online

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 4/4 features

    Sales and Use Taxes

    8.7
    87%
    214 Ratings
    N/A
    0 Ratings

    Cross-border Taxes

    7.6
    76%
    45 Ratings
    N/A
    0 Ratings

    VAT / GST Taxes

    6.8
    68%
    38 Ratings
    N/A
    0 Ratings

    Energy and Fuel Taxes

    6.0
    60%
    20 Ratings
    N/A
    0 Ratings

    Tax Reporting & Compliance

    7.8

    Avalara

    78%

    QuickBooks Online

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 7/7 features

    Geolocation for Tax Assessment

    8.0
    80%
    119 Ratings
    N/A
    0 Ratings

    3rd-Party Software Integrations

    7.7
    77%
    158 Ratings
    N/A
    0 Ratings

    Tax Data Reporting

    8.1
    81%
    180 Ratings
    N/A
    0 Ratings

    Compliance Administration Management

    7.4
    74%
    133 Ratings
    N/A
    0 Ratings

    Tax Exemption Processing

    8.1
    81%
    147 Ratings
    N/A
    0 Ratings

    Tax Document Management

    8.0
    80%
    139 Ratings
    N/A
    0 Ratings

    Complex Tax Scenario Management

    7.3
    73%
    95 Ratings
    N/A
    0 Ratings

    Payroll Management

    Avalara

    Feature Set Not Supported
    N/A
    7.1

    QuickBooks Online

    71%
    QuickBooks Online ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    7.1
    71%
    68 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    6.2
    62%
    30 Ratings

    Direct deposit files

    N/A
    0 Ratings
    7.3
    73%
    64 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    7.2
    72%
    44 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.6
    76%
    45 Ratings

    Customization

    Avalara

    Feature Set Not Supported
    N/A
    7.3

    QuickBooks Online

    73%
    QuickBooks Online ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.4
    74%
    54 Ratings

    Plug-ins

    N/A
    0 Ratings
    7.2
    72%
    57 Ratings

    Security

    Avalara

    Feature Set Not Supported
    N/A
    8.2

    QuickBooks Online

    82%
    QuickBooks Online ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.2
    82%
    80 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.2
    82%
    101 Ratings

    Reporting & Analytics

    Avalara

    Feature Set Not Supported
    N/A
    8.0

    QuickBooks Online

    80%
    QuickBooks Online ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.8
    78%
    120 Ratings

    Standard reports

    N/A
    0 Ratings
    8.4
    84%
    123 Ratings

    Custom reports

    N/A
    0 Ratings
    7.8
    78%
    112 Ratings

    General Ledger and Configurable Accounting

    Avalara

    Feature Set Not Supported
    N/A
    7.4

    QuickBooks Online

    74%
    QuickBooks Online ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.2
    82%
    117 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.5
    85%
    126 Ratings

    Cash management

    N/A
    0 Ratings
    7.3
    73%
    114 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.4
    84%
    132 Ratings

    Expense management

    N/A
    0 Ratings
    7.6
    76%
    119 Ratings

    Time tracking

    N/A
    0 Ratings
    5.9
    59%
    55 Ratings

    Fixed asset management

    N/A
    0 Ratings
    6.9
    69%
    52 Ratings

    Multi-currency support

    N/A
    0 Ratings
    6.3
    63%
    23 Ratings

    Multi-division support

    N/A
    0 Ratings
    6.4
    64%
    42 Ratings

    Regulations compliance

    N/A
    0 Ratings
    7.7
    77%
    37 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    7.3
    73%
    61 Ratings

    Self-service portal

    N/A
    0 Ratings
    6.6
    66%
    63 Ratings

    Global Financial Support

    N/A
    0 Ratings
    5.8
    58%
    15 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.3
    73%
    32 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.5
    75%
    28 Ratings

    Localizations

    N/A
    0 Ratings
    8.6
    86%
    19 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.0
    80%
    70 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    8.4
    84%
    25 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    7.6
    76%
    37 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    7.8
    78%
    23 Ratings

    Standardized Processes

    N/A
    0 Ratings
    6.9
    69%
    47 Ratings

    Inventory Management

    Avalara

    Feature Set Not Supported
    N/A
    7.2

    QuickBooks Online

    72%
    QuickBooks Online ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.6
    66%
    45 Ratings

    Automatic reordering

    N/A
    0 Ratings
    7.5
    75%
    20 Ratings

    Location management

    N/A
    0 Ratings
    6.7
    67%
    21 Ratings

    Manufacturing module

    N/A
    0 Ratings
    8.0
    80%
    16 Ratings

    Order Management

    Avalara

    Feature Set Not Supported
    N/A
    7.3

    QuickBooks Online

    73%
    QuickBooks Online ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.9
    79%
    55 Ratings

    Order entry

    N/A
    0 Ratings
    8.1
    81%
    52 Ratings

    Credit card processing

    N/A
    0 Ratings
    7.4
    74%
    64 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    7.2
    72%
    67 Ratings

    Order Orchestration

    N/A
    0 Ratings
    7.4
    74%
    19 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    7.1
    71%
    19 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    5.9
    59%
    18 Ratings

    Attribute Ratings

    • Avalara is rated higher in 2 areas: Likelihood to Recommend, Usability
    • QuickBooks Online is rated higher in 6 areas: Likelihood to Renew, Availability, Performance, Support Rating, Implementation Rating, Product Scalability

    Likelihood to Recommend

    8.1

    Avalara

    81%
    328 Ratings
    7.5

    QuickBooks Online

    75%
    154 Ratings

    Likelihood to Renew

    9.2

    Avalara

    92%
    20 Ratings
    10.0

    QuickBooks Online

    100%
    22 Ratings

    Usability

    8.3

    Avalara

    83%
    320 Ratings
    7.9

    QuickBooks Online

    79%
    70 Ratings

    Availability

    8.4

    Avalara

    84%
    14 Ratings
    10.0

    QuickBooks Online

    100%
    7 Ratings

    Performance

    8.5

    Avalara

    85%
    14 Ratings
    10.0

    QuickBooks Online

    100%
    5 Ratings

    Support Rating

    4.2

    Avalara

    42%
    23 Ratings
    6.9

    QuickBooks Online

    69%
    67 Ratings

    In-Person Training

    8.0

    Avalara

    80%
    2 Ratings

    QuickBooks Online

    N/A
    0 Ratings

    Online Training

    7.3

    Avalara

    73%
    3 Ratings

    QuickBooks Online

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Avalara

    65%
    389 Ratings
    10.0

    QuickBooks Online

    100%
    7 Ratings

    Product Scalability

    8.4

    Avalara

    84%
    7 Ratings
    10.0

    QuickBooks Online

    100%
    1 Rating

    Likelihood to Recommend

    Avalara

    I haven't used other sales tax service providers, so I can't compare it to others. However, I have found it to be extremely necessary as we grow and expand into other states so that we aren't spending all our time figuring out the complex tax laws, jurisdictions, rates, etc. for our customer sales. It gives us peace of mind that the correct taxes are being filed and we are compliant. There are definitely areas for improvement, but it's a great service.
    Anonymous | TrustRadius Reviewer

    QuickBooks Online

    QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
    Zach Yokum | TrustRadius Reviewer

    Pros

    Avalara

    • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
    • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
    Tom Berkompas | TrustRadius Reviewer

    QuickBooks Online

    • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
    • It enables me to do [an] organizational budget as well as a budget for each specific program
    • It enables the accountant and the auditor access at any time for transparency
    Roxanne Jacobs | TrustRadius Reviewer

    Cons

    Avalara

    • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
    • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
    Bruce Griffith | TrustRadius Reviewer

    QuickBooks Online

    • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
    • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
    • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
    Charles Fashana, MBA | TrustRadius Reviewer

    Pricing Details

    Avalara

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $21 per month

    Avalara Editions & Modules

    Additional Pricing Details

    QuickBooks Online

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $15 per month

    QuickBooks Online Editions & Modules

    Edition
    Simple Start$251
    Plus$751
    Advanced$1501
    Self-Employed$151
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Avalara

    Avalara 9.2
    Based on 20 answers
    I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
    Jessica Gorbett | TrustRadius Reviewer

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 22 answers
    It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
    John H. Adair CPA | TrustRadius Reviewer

    Usability

    Avalara

    Avalara 8.3
    Based on 320 answers
    I give Avalara a rating of 10 because of how easy it has been to train various, lower level employees to use the platform with fidelity. Even in my own training as an Account Executive who is responsible for calculating taxes on new deals, I was able to pick up the Avalara platform fairly quickly because of how easy and intuitive it is to use.
    Andy Webber | TrustRadius Reviewer

    QuickBooks Online

    QuickBooks Online 7.9
    Based on 70 answers
    Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
    Michelle Jones | TrustRadius Reviewer

    Reliability and Availability

    Avalara

    Avalara 8.4
    Based on 14 answers
    I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
    Elaine Ware | TrustRadius Reviewer

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 7 answers
    We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
    Anonymous | TrustRadius Reviewer

    Performance

    Avalara

    Avalara 8.5
    Based on 14 answers
    We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
    Jessica Gorbett | TrustRadius Reviewer

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 5 answers
    There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
    Colleen Walker | TrustRadius Reviewer

    Support Rating

    Avalara

    Avalara 4.2
    Based on 23 answers
    Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
    Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
    Anonymous | TrustRadius Reviewer

    QuickBooks Online

    QuickBooks Online 6.9
    Based on 67 answers
    Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Avalara

    Avalara 8.0
    Based on 2 answers
    I wasn't here when they first started with Avalara.
    Janey Graves | TrustRadius Reviewer

    QuickBooks Online

    No score
    No answers yet
    No answers on this topic

    Online Training

    Avalara

    Avalara 7.3
    Based on 3 answers
    The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
    Kathleen Gage | TrustRadius Reviewer

    QuickBooks Online

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Avalara

    Avalara 6.5
    Based on 389 answers
    The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
    Anonymous | TrustRadius Reviewer

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 7 answers
    The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
    Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

    Alternatives Considered

    Avalara

    We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
    Jere Allen | TrustRadius Reviewer

    QuickBooks Online

    I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
    Lukas Sundahl, MBA | TrustRadius Reviewer

    Scalability

    Avalara

    Avalara 8.4
    Based on 7 answers
    There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
    Anonymous | TrustRadius Reviewer

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 1 answer
    As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
    Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

    Return on Investment

    Avalara

    • Prior to Avalara, we had two full-time people doing nothing but tax returns. Now, we only review data via reports within Avalara and it takes one person about 2 hours a month.
    • Certificate exemption was a manual process we tracked on an excel spreadsheet. It was not always easy to read and wrought with human error. CertCapture has made this process digital and saved us countless amounts of time.
    • With Avalara managing the taxation through our ERP, we rarely have to worry about the taxation not being correct on our invoices to our customers. This saves time in having to investigate tax rates by state, county, and jurisdiction.
    Anonymous | TrustRadius Reviewer

    QuickBooks Online

    • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
    • QuickBooks Online supports all the key functions of our company's accounting team.
    • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
    Serguei Bykov | TrustRadius Reviewer

    Screenshots

    QuickBooks Online

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