What users are saying about
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Top Rated
525 Ratings
Top Rated
891 Ratings

Avalara

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Top Rated
525 Ratings
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Score 8.8 out of 100
Top Rated
891 Ratings
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Score 8 out of 100

Likelihood to Recommend

Avalara

Avatax is well suited to how we process orders. Our website goes to Avatax to calculate an initial sales tax amount right when an order is placed on our website. Once the order has been picked and packed it is fulfilled and then finalized the sales tax amount through Avatax. This is exactly what we need it to do!
Bruce Griffith | TrustRadius Reviewer

QuickBooks Online

Quickbooks Online is super well suited for small business owners who are on the go and need access to their bookkeeping across multiple devices. You can leave the desktop and carry your books in your pocket for billing, invoicing, expensing, payroll any time, anywhere. I know there are time tracking plugins as well as other integrations that allow for your staff to submit reports directly to the software which is a brilliant addition.
Joel McAfee | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.5
QuickBooks Online
Sales and Use Taxes
Avalara
9.2
QuickBooks Online
Cross-border Taxes
Avalara
8.7
QuickBooks Online
VAT / GST Taxes
Avalara
7.9
QuickBooks Online
Energy and Fuel Taxes
Avalara
8.3
QuickBooks Online

Tax Reporting & Compliance

Avalara
8.4
QuickBooks Online
Geolocation for Tax Assessment
Avalara
8.8
QuickBooks Online
3rd-Party Software Integrations
Avalara
8.1
QuickBooks Online
Tax Data Reporting
Avalara
8.5
QuickBooks Online
Compliance Administration Management
Avalara
8.5
QuickBooks Online
Tax Exemption Processing
Avalara
8.5
QuickBooks Online
Tax Document Management
Avalara
8.8
QuickBooks Online
Complex Tax Scenario Management
Avalara
7.9
QuickBooks Online

Payroll Management

Avalara
QuickBooks Online
7.6
Pay calculation
Avalara
QuickBooks Online
8.4
Benefit plan administration
Avalara
QuickBooks Online
6.5
Direct deposit files
Avalara
QuickBooks Online
6.6
Salary revision and increment management
Avalara
QuickBooks Online
7.7
Reimbursement management
Avalara
QuickBooks Online
8.7

Customization

Avalara
QuickBooks Online
7.7
API for custom integration
Avalara
QuickBooks Online
8.1
Plug-ins
Avalara
QuickBooks Online
7.2

Security

Avalara
QuickBooks Online
8.6
Single sign-on capability
Avalara
QuickBooks Online
8.8
Role-based user permissions
Avalara
QuickBooks Online
8.5

Reporting & Analytics

Avalara
QuickBooks Online
8.1
Dashboards
Avalara
QuickBooks Online
8.1
Standard reports
Avalara
QuickBooks Online
8.2
Custom reports
Avalara
QuickBooks Online
8.1

General Ledger and Configurable Accounting

Avalara
QuickBooks Online
7.2
Accounts payable
Avalara
QuickBooks Online
8.2
Accounts receivable
Avalara
QuickBooks Online
8.6
Cash management
Avalara
QuickBooks Online
7.8
Bank reconciliation
Avalara
QuickBooks Online
7.6
Expense management
Avalara
QuickBooks Online
7.9
Time tracking
Avalara
QuickBooks Online
4.9
Fixed asset management
Avalara
QuickBooks Online
5.8
Multi-currency support
Avalara
QuickBooks Online
4.2
Multi-division support
Avalara
QuickBooks Online
7.9
Regulations compliance
Avalara
QuickBooks Online
6.1
Electronic tax filing
Avalara
QuickBooks Online
8.2
Self-service portal
Avalara
QuickBooks Online
7.4
Global Financial Support
Avalara
QuickBooks Online
6.3
Primary and Secondary Ledgers
Avalara
QuickBooks Online
7.4
Intercompany Accounting
Avalara
QuickBooks Online
6.7
Localizations
Avalara
QuickBooks Online
8.8
Journals and Reconciliations
Avalara
QuickBooks Online
7.6
Enterprise Accounting
Avalara
QuickBooks Online
7.1
Configurable Accounting
Avalara
QuickBooks Online
6.2
Centralized Rules Framework
Avalara
QuickBooks Online
7.9
Standardized Processes
Avalara
QuickBooks Online
7.8

Inventory Management

Avalara
QuickBooks Online
7.3
Inventory tracking
Avalara
QuickBooks Online
6.5
Automatic reordering
Avalara
QuickBooks Online
8.7
Location management
Avalara
QuickBooks Online
8.2
Manufacturing module
Avalara
QuickBooks Online
5.7

Order Management

Avalara
QuickBooks Online
6.7
Pricing
Avalara
QuickBooks Online
7.2
Order entry
Avalara
QuickBooks Online
8.2
Credit card processing
Avalara
QuickBooks Online
7.4
Cost of goods sold
Avalara
QuickBooks Online
7.5
Order Orchestration
Avalara
QuickBooks Online
5.6
End-to-end order visibility
Avalara
QuickBooks Online
6.5
Order exception Resolution
Avalara
QuickBooks Online
4.7

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

QuickBooks Online

  • The user interface is clean and things are easy to find. This saves us time from having to look for things we need. If we can't find something, the Help and Search features are easy to use.
  • There is a bar graph at the top of my Customers page that shows a breakdown of overdue invoices, open invoices, and those that have been paid in the last 30 days. This is nice because I can see all this information quickly when I need it.
  • We can customize invoices as much as we need to and it is very user-friendly. We can email individual invoices or in bulk to save time. We can send invoice reminders and statements in a flash as well. All of these things help us get paid on time.
Jennifer Walschap | TrustRadius Reviewer

Cons

Avalara

  • CertCapture can take many days to validate a certificate, and/or does not provide explanation as to why a certificate was not validated.
  • Submitting cases to Avalara is not helpful. Once an answer has been provided, the case is immediately closed and no helpful dialogue is allowed.
  • When a mistake on return filing occurs, whether customer or Avalara's, correction of the error takes far too long.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • Collaboration. I would like multiple members of our team to be able to collaborate better. I have difficulty sometimes tracking what was done by whom at a user level.
  • Making user permissions easier to manage. Setting security options between users. The features may be there but it is not as intuitive to set certain access permissions and differentiate between users as I would like.
  • Integration into Outlook calendars would be a nice add-on for payment reminders. These are setup and scheduled for payment automatically through the app, but a reminder on my personal calendar would be a nice add on. It may even be available but I am not aware of it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 9.5
Based on 18 answers
Nothing is perfect, so I suppose I would not give it a 10, but it has earned a high rating because it really does work well. Also, if any issues have arose, avalara has many ways to be contacted for assistance and has always helped in a timely manner
Matt Farmer, CPA, CGMA | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 9.5
Based on 21 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

Avalara

Avalara 8.8
Based on 286 answers
Once integrated and properly set up, the software does most of the work for you. There are occasional hiccups, but that is true of all software. A lot of the ease depends on to what extent you let the platform do for you versus what you take on. For us, it decides which transaction to tax, assesses the tax rate based on the specific jurisdiction (and any changes in the tax rate), stores the exemption certificates and files the returns. Mostly what we are responsible for is reconciling the ledgers to the tax liability worksheets. It turns a complex and long set of tasks into a fairly simple and quick process
Jere Allen | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 6.2
Based on 17 answers
It's Easy enough to learn the basic for a new user; though if you are required to go more in depth in recording assets or liability accounts it could get somewhat confusing for the every day user who doesn't know double-entry accounting. It's great for a business that just wants profit and loss information available at their fingertips.
Lindsay Foucht | TrustRadius Reviewer

Reliability and Availability

Avalara

Avalara 8.7
Based on 13 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.6
Based on 6 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Anonymous | TrustRadius Reviewer

Performance

Avalara

Avalara 8.9
Based on 13 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.9
Based on 4 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

Avalara

Avalara 7.2
Based on 20 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 4.5
Based on 15 answers
We spent over $2000 to get set up on QuickBooks Time (TSheets), and it still isn't showing up correctly in our client profitability reports. And our accountant says he's unable to help any further because he's over his knowledge level at this point. The online support never seems to give us helpful results, so you need to call. Calling into QuickBooks on a time-tracking or payroll question though usually results in them telling us to call TSheets, and vice versa. This seems to come from TSheets being a separate company that has been purchased by QuickBooks, so we're now ping-ponging between the two. TSheets Customer Service is awful, so we always try QuickBooks help first and hope that QBks can solve the problem.
Anonymous | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Implementation Rating

Avalara

Avalara 8.0
Based on 363 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.2
Based on 6 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA | TrustRadius Reviewer

Alternatives Considered

Avalara

We have looked at TaxJar as an alternative to Avalara. TaxJar is significantly less expensive than Avalara, but what we ran into during our evaluation was TaxJar did not have the needed connectors with NetSuite/SuiteCommerce. Also since Shopify is natively connected to Avalara, TaxJar was not able to connect with Shopify, but would have to have orders exported to NetSuite to be run by TaxJar after the customer had been charged tax in Shopify based on the Avalara calculations.
Marcus Warolin | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online was much easier to use across a non-profit where we needed people in multiple locations working on different servers to access the financial data at once, it also allowed us to connect our bank accounts to the software which was a huge benefit of the program, these were main differentiators between the online product and the desktop version that we trialed. We have also used Wave in the past for accounting and still use it for it's invoicing features because of the nice invoices it creates for our organization at no cost. Microsoft Excel is what we used before Online version so QuickBooks is much more advanced than that.
Dylan DeClerck | TrustRadius Reviewer

Scalability

Avalara

Avalara 9.0
Based on 6 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • It saved me about half a day's work each month, as well as probably 2-3 days of work for the financial analyst per month.
  • Having nexus in only 4 states still required a lot of manual calculations each month, so saves many hours of work for the team each month.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • QuickBooks Online ("QBO") has allowed us to increase our efficiency by at least 20% on clients where we handle their actual activity entry. The use of bank feeds has been the largest contributor to this because we can memorize transactions and what categorization needs to happen to them - virtually eliminating the need to key in information for those clients.
  • We are able to service more clients who are coming to us that want to use or already use a cloud based solution. Probably 2 of every 5 new clients already are using a cloud solution or want to use a cloud solution.
  • We are able to have access to the clients books immediately via the easy granting of a free "Accountant's Login." Clients love that they don't have to pay for this easy to use feature and that we can immediately start collaborating on new work without having to jump through hoops to gain access.
Anonymous | TrustRadius Reviewer

Screenshots

QuickBooks Online

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Avalara Editions & Modules

Additional Pricing Details

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online Editions & Modules

Edition
Simple Start$251
Plus$751
Advanced$1501
Self-Employed$151
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Avalara
8.7
QuickBooks Online
7.6

Likelihood to Renew

Avalara
9.5
QuickBooks Online
9.5

Usability

Avalara
8.8
QuickBooks Online
6.2

Reliability and Availability

Avalara
8.7
QuickBooks Online
5.6

Performance

Avalara
8.9
QuickBooks Online
7.9

Support Rating

Avalara
7.2
QuickBooks Online
4.5

In-Person Training

Avalara
8.0
QuickBooks Online

Online Training

Avalara
7.3
QuickBooks Online

Implementation Rating

Avalara
8.0
QuickBooks Online
5.2

Scalability

Avalara
9.0
QuickBooks Online

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