AWS IoT Core vs. e-automate vs. Mhelpdesk

End-to-end encryption is an amazing feature because we use IoT to connect to various devices in order to gather data/ stats in real-time. We're able to publish solutions with ease and at a faster rate because of AWS IoT Core. However, its inability to interact with other IoT tools is a big con that I would like them to improve upon.

Incentivized

If you need a system to place and track sales quotes, sales orders, purchase orders, and service calls then E-Automate is perfect. However, if you want to be able to easily bulk upload customers and contracts or if you want to be able to quickly and easily track contract profitability, customer costs, etc, then you'll likely want/need a secondary or different system to do so.

Incentivized

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.

Incentivized

• AWS IoT Core integrates power analytics and an AI solution for sensor data processing.
• Great protocol support including HTTPs and MQTT required to connect resource constraint IoT devices to cloud
• High security standards during data transmission
• Scalability and a great user community

Incentivized

• Sending Invoices out to customers via email or printing.
• Keep track of ordering and inventory.
• Sales Tax reporting.
• Monitoring customer payment activity/setting up and removing credit holds.
• Calculating payments to process each cycle.
• Excellent aging reports.
• I like the fact that when I am looking at one item, such as an invoice, I have the capability to switch to the customer menu rather than having to exit out of invoices and then enter into customers.
• I love the flexibility of the search menus - being able to sort on several factors at once.

Incentivized

• The timer to track the technicians time is wonderful.
• Integrates well with QuickBooks.
• The mobile app is great.

• Ability to integrate with Ethercalc software solution
• Ability to introduce NFC toolchains and systems which could be utilized in iot modular gateway solutions like drones
• Ability to reduce latency as the solution scales is very much needed
• Hybrid solution which can integrate other existing iot solutions into AWS iot core

Incentivized

• Make sales invoices not require serial numbers, or be more flexible with it.
• Make contract invoices have some sort of flexibility in terms of editing. Our end users complain that QuickBooks made it very easy to edit invoices, and in e-automate, for them, it is practically impossible. (I do personally understand why it has to be as it is myself, I'm just forwarding their observation.)
• Make the API actually useful. I spent days looking at the functions and the functions available are not really useful.

Incentivized

• mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
• mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
• mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.

Incentivized

Its really the only option for the industry that does enough of what we need for it to function . I'm not sure if there were better options out there if we would have to renew our subscription. With the addition of AI, hopefully something will be able to become more useful.

Incentivized

The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs

I give AWS IoT Core's overall usability this rating because it is very easy to use and is enjoyed by all of our staff. The only problem is that it sometimes glitches and it freezes a lot. So overall, the usability of AWS IoT Core is very good, and we will continue to use it.

Incentivized

The user interface may be slightly outdated, but it is very intuitive and easy to navigate. Once you have learned one module within the system it is very easy to apply that knowledge to any other module. It makes using the system much easier, and it makes training another person on the system quick and efficient.

Incentivized

It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.

Mostly available, sometimes down for issues but usually there when we need it

Incentivized

Reports are the struggle the most with the information being extracted in a way that you need to copy and paste it into a new document so some of the information is not covered

Incentivized

It covers all the aspects of IoT services required for an IoT company. It supports all the industry-wide protocols for secure data transmission and integrates powerful AL and ML technology for data analytics. For data storage, Amazon S3 is a great solution. Strong tech support and user community. Since it is widely used as compared to other products, there is an abundance of training and learning material on the web.

Incentivized

Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.

Incentivized

I did not participate in implementation

Incentivized

Azure IoT service provides more or less the same services as compared to AWS IoT core, however the costing of AWS lead us to continued usage of IoT core over Azure IoT services. Also, considering our existing technology stack is on AWS, it was a natural selection for better integration and ease of use.

Incentivized

E-automate is much better at understanding the needs of the office equipment industry and provide the necessary tools. SAP Business One has limited features specific to the office equipment industry and includes things that are not useful. E-automate is also priced much better and provides the best value for your investment.

Incentivized

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.

Incentivized

I was not involved in the sales process

Incentivized

Every department we have does use e-automate to some degree with most being successful.

Incentivized

I was not involved in the sales process

Incentivized

• Gives confidence to prototype iot solutions across lots of devices in little time
• Ability to meet requirements for managing a variety of communication protocols
• Learning iot analytics and visualization for faster insights enablement
• Onboarding devices and managing quickly without building inhouse solutions

Incentivized

• The e-automate will stop working if we stop paying each year. We chose not to go to the cloud and buy the software. QuickBooks and other software are a one-time fee.
• E-automate has very few outside vendors for add-on modules.
• The vendors that do have modules are costly.

Incentivized

• It has overall been positive

Incentivized