TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Basecamp

    Score8.6 out of 10
    N/ABasecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

    $15

    per month per user

    Craft.io

    Score10 out of 10
    N/ACraft, from the company of the same name in Tel Aviv, is presented by the vendor as a better way for Product Managers to manage and plan their products in agile environment.N/A

    Pivotal Tracker

    Score5 out of 10
    N/APivotal Tracker is a project management program primarily for software developers. It is built from the ground up to facilitate the agile development cycle, and is optimized for structuring projects in sprints, or “stories.” The solution is now owned and supported by VMware, and is part of the Pivotal / Tanzu product line up.N/A
    Pricing
    BasecampCraft.ioPivotal Tracker
    Editions & Modules
    Basecamp Plus
    $15
    per month per user
    Basecamp Pro Unlimited
    $299
    per month (billed annually)
    Basecamp Free
    Free
    Limited Capabilities
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BasecampCraft.ioPivotal Tracker
    Free Trial
    YesNoYes
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BasecampCraft.ioPivotal Tracker
    Considered Multiple Products
    37signals
    Chose Basecamp
    Comparatively, Basecamp has been found to be the easiest to use and onboard new users. Additionally the cost model for our organisation is much lower on Basecamp compared to the competition.

    Other products are more aligned with Agile practices but for most of our operational …
    Incentivized
    Craft.io
    No answer on this topic
    VMware by Broadcom
    Chose Pivotal Tracker
    We were using JIRA and found it lacking in their UI and some of their services, especially communication. PT communicates much easier with simple links to tasks for execution and QA review.

    Basecamp is just really a super note taking and asset depot. I would not consider true …
    Incentivized
    Chose Pivotal Tracker
    Our team has evaluated Basecamp, Trello, and others but overall preferred the simple and flexible layout of Pivotal Tracker.
    Incentivized
    Chose Pivotal Tracker
    Overall I have found that I prefer using Pivotal over all the competitors I've tried. There are certain aspects of the other products which I do like but as a whole Pivotal does a better job. My one request is that I feel it is very much a web app and the other products have …
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    50 Answers
    No answers on this topic
    78%
    Would buy again
    7 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    86%
    Happy with the feature set
    48 Answers
    No answers on this topic
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    36 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    42 Answers
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    BasecampCraft.ioPivotal Tracker
    Project Management
    Comparison of Project Management features of Basecamp and Craft.io and Pivotal Tracker
    Feature
    Basecamp
    8.9
    124 Ratings
    15% above category average
    Craft.io
    -
    Ratings
    Pivotal Tracker
    6.0
    1 Ratings
    22% below category average
    Task Management9.1123 Ratings00 Ratings3.01 Ratings
    Resource Management9.3103 Ratings00 Ratings3.01 Ratings
    Gantt Charts7.243 Ratings00 Ratings00 Ratings
    Scheduling8.899 Ratings00 Ratings7.01 Ratings
    Workflow Automation9.372 Ratings00 Ratings00 Ratings
    Team Collaboration9.6123 Ratings00 Ratings00 Ratings
    Support for Agile Methodology9.751 Ratings00 Ratings7.01 Ratings
    Support for Waterfall Methodology8.748 Ratings00 Ratings00 Ratings
    Document Management9.6115 Ratings00 Ratings00 Ratings
    Email integration8.2101 Ratings00 Ratings9.01 Ratings
    Mobile Access8.7100 Ratings00 Ratings8.01 Ratings
    Timesheet Tracking9.148 Ratings00 Ratings00 Ratings
    Change request and Case Management9.558 Ratings00 Ratings00 Ratings
    Budget and Expense Management8.442 Ratings00 Ratings00 Ratings
    Search00 Ratings00 Ratings5.01 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Basecamp and Craft.io and Pivotal Tracker
    Feature
    Basecamp
    8.0
    42 Ratings
    4% above category average
    Craft.io
    -
    Ratings
    Pivotal Tracker
    -
    Ratings
    Quotes/estimates10.030 Ratings00 Ratings00 Ratings
    Invoicing10.026 Ratings00 Ratings00 Ratings
    Project & financial reporting8.034 Ratings00 Ratings00 Ratings
    Integration with accounting software4.028 Ratings00 Ratings00 Ratings
    Agile Development
    Comparison of Agile Development features of Basecamp and Craft.io and Pivotal Tracker
    Feature
    Basecamp
    -
    Ratings
    Craft.io
    -
    Ratings
    Pivotal Tracker
    8.0
    1 Ratings
    4% above category average
    DevOps Tool Integrations00 Ratings00 Ratings8.01 Ratings
    Velocity Calculation00 Ratings00 Ratings7.01 Ratings
    Dependencies and Blockers00 Ratings00 Ratings9.01 Ratings
    Best Alternatives
    BasecampCraft.ioPivotal Tracker
    Small Businesses
    Any.do
    Score8 out of 10
    productboard
    Score6.8 out of 10
    monday dev
    Score8.2 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    ProductPlan
    Score9.5 out of 10
    Planview AgilePlace
    Score7.5 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Roadmunk
    Score4.9 out of 10
    Planview AgilePlace
    Score7.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BasecampCraft.ioPivotal Tracker
    Likelihood to Recommend
    9.9
    (150 ratings)
    7.6
    (3 ratings)
    8.0
    (32 ratings)
    Likelihood to Renew
    10.0
    (26 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    9.3
    (20 ratings)
    -
    (0 ratings)
    6.0
    (1 ratings)
    Availability
    10.0
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (28 ratings)
    9.2
    (2 ratings)
    8.0
    (9 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    BasecampCraft.ioPivotal Tracker
    Likelihood to Recommend
    37signals
    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Incentivized
    Read full review
    Craft.io
    Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30. It helps with collaboration within the team, and between external teams through 'sync' with Invision. It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.
    Incentivized
    Read full review
    VMware by Broadcom
    The UI of the Pivotal tracker is really beautiful and amazing, which looks trivial, but we have it open all the time, so it's nice for us. In Pivotal tracker for me its very Easy to create tasks or stories anytime without facing any problems. Pivotal tracker provides us a ton of features to track the tasks and manage a team and the projects. Pivotal tracker allows for a entire team to be on the same page of the tool in regards to where is the project right now, right status of every task, what is being worked on and by whom.
    Incentivized
    Read full review
    Pros
    37signals
    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Incentivized
    Read full review
    Craft.io
    • Craft is built to digital products developers, so its workflow is great.
    • It has a very nice interface and is a beautiful tool.
    Incentivized
    Read full review
    VMware by Broadcom
    • It's great for tracking milestones and reporting team velocity per sprint.
    • Maintaining a prioritized backlog that is sharable with different members of your team is relatively simple.
    • There's a free version of the product for up to 3 collaborators working on 2 projects and the starting price for larger packages is relatively low.
    Incentivized
    Read full review
    Cons
    37signals
    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Incentivized
    Read full review
    Craft.io
    • Wish there was a way to export a graphical view of the story map.
    • Sometimes the side navigation panels get in the way.
    Incentivized
    Read full review
    VMware by Broadcom
    • In-story task management is still a weak point. The ability to @mention users in tasks and mark tasks as 'in-progress' would go a long way.
    • Epics do not span projects. This becomes troublesome when scaling Pivotal Tracker's agile methodology to multiple teams.
    • Splitting stories is often confusing for team members as there is no concept of a 'parent' story with child stories that have split off of it. There are only two levels: Epic & Story.
    Incentivized
    Read full review
    Likelihood to Renew
    37signals
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review
    Craft.io
    No answers on this topic
    VMware by Broadcom
    I love the simplicity, non-configurability, and price/performance of this tool. Hands down my favorite project management tool for agile.
    Incentivized
    Read full review
    Usability
    37signals
    It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
    Incentivized
    Read full review
    Craft.io
    No answers on this topic
    VMware by Broadcom
    It was generally easy to use once you got the hang of it. The searching and tagging of tickets was fine, commenting worked well, and release planning was good. However, it wasn't the most intuitive tool in the beginning. The UI is pretty outdated and could have used upgrades over time.
    Incentivized
    Read full review
    Reliability and Availability
    37signals
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Incentivized
    Read full review
    Craft.io
    No answers on this topic
    VMware by Broadcom
    No answers on this topic
    Support Rating
    37signals
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Incentivized
    Read full review
    Craft.io
    I never had to use Craft support.
    Incentivized
    Read full review
    VMware by Broadcom
    We've never had to request support in the 5 years I have been using it. A solid solution! Everything I have had questions about is on the website. New features are in their newsletter with more details on their website. Often I am using the new features within a few minutes of reading the article.
    Incentivized
    Read full review
    Implementation Rating
    37signals
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
    Read full review
    Craft.io
    No answers on this topic
    VMware by Broadcom
    No answers on this topic
    Alternatives Considered
    37signals
    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Incentivized
    Read full review
    Craft.io
    Craft has a completely unique tool set that has functionality that really is not duplicated any where else in the industry. It cannot really be compared to any other tool I have had experience with, especially with the larger cloud infrastructure that Invision has built around their plugin and their platform.
    Incentivized
    Read full review
    VMware by Broadcom
    We have had employees in the past look at Drupal, and other open source project management tools to assist in our needs. Unfortunately each solution took too much time to implement, design and configure that we could not stop the work we were doing for clients to complete a full set up of a project tracker. Thankfully Pivotal is a predefined solution with no configuration needed. Simply input your projects, design your Stories with Tasks and begin your tracking.
    Incentivized
    Read full review
    Return on Investment
    37signals
    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Incentivized
    Read full review
    Craft.io
    • It was good for tying end-user feedback on the app store to feature requests and help justify investments.
    Incentivized
    Read full review
    VMware by Broadcom
    • Time is money with development and a lot of things can fall through the cracks. Having a good system for making sure you're building the most relevant product for customers is really important so it was well worth it for us.
    • The process we used worked for us and it helped us streamline our development which reduced a lot of things falling through the cracks and headaches. I'm sure there are other products that can do the same job just as effectively but Pivotal Tracker worked well for us.
    Incentivized
    Read full review
    ScreenShots