What users are saying about
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
113 Ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Birdeye

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
113 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Attribute Ratings

  • Bazaarvoice is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Birdeye is rated higher in 1 area: Usability

Likelihood to Recommend

8.9

Bazaarvoice

89%
22 Ratings
7.5

Birdeye

75%
72 Ratings

Likelihood to Renew

9.0

Bazaarvoice

90%
4 Ratings

Birdeye

N/A
0 Ratings

Usability

9.0

Bazaarvoice

90%
1 Rating
9.6

Birdeye

96%
11 Ratings

Availability

9.0

Bazaarvoice

90%
2 Ratings

Birdeye

N/A
0 Ratings

Support Rating

8.9

Bazaarvoice

89%
14 Ratings
7.5

Birdeye

75%
13 Ratings

Implementation Rating

9.0

Bazaarvoice

90%
3 Ratings

Birdeye

N/A
0 Ratings

Likelihood to Recommend

Bazaarvoice

Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
Christopher Payne | TrustRadius Reviewer

Birdeye

If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.
Justin Shook | TrustRadius Reviewer

Pros

Bazaarvoice

  • Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
  • Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
  • Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
Anonymous | TrustRadius Reviewer

Birdeye

  • Their support is excellent. Always fast and efficient.
  • Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
  • Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
Kristin Romero | TrustRadius Reviewer

Cons

Bazaarvoice

  • Bazaarvoice does suffer from some deficits. Filtering for reviews and questions is virtually worthless if you're trying to zero in on a specific product or group of products. The best you can do is filter by product ID, but different retailers will have different IDs for the same product, so even that is not intuitive or effective.
  • Speed of the product is slow on the average day, very slow on a bad day, and slightly better than slow on a good day. Loading more questions/reviews or refreshing a view can be time consuming.
  • Bazaarvoice's reporting is severely lacking. I need to use reports to track my team's responses for quality purposes. I also use this data to gauge productivity. However, report filtering doesn't allow you to filter by response date...only the date on which the review was posted by the customer. Although the spreadsheet you get DOES include the response date, this is inexplicably missing from report filters.
  • Thinking back on speed, reports take a VERY long time to pull, even when your date range is small and recent.
  • If you have multiple users who respond to items, there's also no user differentiation in reports. So unless you have your team members sign/initial their responses, there's no way to tell who wrote what when you look at a response report. This seems like an oversight since every user has their own unique login credentials.
  • Finally, you should consider what your retailer network will REALLY look like. My company has around 15 retailers activated on our network, but more than 90% of our reviews come from just two of those dealers. Responding to questions is free with BV, but reviews require an upgrade to Connections Premium, so it's a good idea to check all your retailers' sites to see how many reviews they house and how active users are before paying for the upgrade.
Joshua P. Kennedy | TrustRadius Reviewer

Birdeye

  • It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
  • Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
  • The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
Aaron Metzger | TrustRadius Reviewer

Pricing Details

Bazaarvoice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Bazaarvoice Editions & Modules

Additional Pricing Details

Birdeye

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Birdeye Editions & Modules

Edition
Standard$299.001
Professional$399.001
PremiumCustom Pricing
  1. per month
  2. none
Additional Pricing Details

Likelihood to Renew

Bazaarvoice

Bazaarvoice 9.0
Based on 4 answers
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
Emma Thomas | TrustRadius Reviewer

Birdeye

No score
No answers yet
No answers on this topic

Usability

Bazaarvoice

Bazaarvoice 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
Anonymous | TrustRadius Reviewer

Birdeye

Birdeye 9.6
Based on 11 answers
Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
YOVANA PEREZ | TrustRadius Reviewer

Support Rating

Bazaarvoice

Bazaarvoice 8.9
Based on 14 answers
The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
Anonymous | TrustRadius Reviewer

Birdeye

Birdeye 7.5
Based on 13 answers
Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
Mark Renkens | TrustRadius Reviewer

Implementation Rating

Bazaarvoice

Bazaarvoice 9.0
Based on 3 answers
Save time and energy by utilizing their implementation team!
Anonymous | TrustRadius Reviewer

Birdeye

No score
No answers yet
No answers on this topic

Alternatives Considered

Bazaarvoice

It's the most trusted provider and has the highest standards. It also has a user-friendly platform with all the functionalities we need. The other platforms lacked basic functionality, included reporting, filtering, saving views, and general maintenance. We found many issues with moderation and platform performance in our previous providers and decided that we needed to switch.
Ephraim Mandel | TrustRadius Reviewer

Birdeye

There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
Lynette Williams | TrustRadius Reviewer

Return on Investment

Bazaarvoice

  • Our conversion rate saw a 127% lift with reviews.
  • Our Average Order Value saw a 7.6% lift with reviews.
  • Our revenue per visitor saw 144.3% life with reviews.
  • Reviews and Q&As allow us to embed SEO-rich content which helps us rank better on search engines.
  • We can send Bazaarvoice Reviews to Google to be included in our Product Listing Ads. Having the review stars under our PLAs increases our CTR.
Melissa Best | TrustRadius Reviewer

Birdeye

  • All Positive ROI - It's simple
  • As a re-seller, it's all residual income, sell it once, train them, your done.
  • Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.
Lynn Holloway-Mylton | TrustRadius Reviewer

Add comparison