Bazaarvoice Platform vs Birdeye

• Our ability to answer questions on our retail partner websites in a timely manner. We constantly win awards from our retail partners for questions responded to in 24 hours or less.
• Bazaarvoice Conversations gives us the ability to respond to all 1-2-3 star ratings and some 5-star reviews also. We welcome 1-2-3 star reviews as it gives us an opportunity to let customers know we are responsive to their issues.
• Bazaarvoice Conversations is easy to train on for new employees. It is intuitive and easy to teach people how to get their job done fast which I as a manager appreciate.

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• Their support is excellent. Always fast and efficient.
• Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
• Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.

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• Recently there were some changes to some of Facebook's policies. This has made pulling content from Instagram and Facebook a little more difficult than it was in the past. We now cannot send automated permission requests to customers as easily as we could before.
• It can get a little confusing when you are managing many different content channels with different rule sets. Initially we had a very complicated set up and found the dashboard a little confusing to navigate, but we have since trimmed down the complexity and have had no problems.
• Occasionally it can take much longer than expected to hear back from the support team.

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• It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
• Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
• The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.

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• This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
• The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
• It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.

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• All Positive ROI - It's simple
• As a re-seller, it's all residual income, sell it once, train them, your done.
• Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.

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