The Bazaarvoice platform provides businesses
with the ability to collect and publish authentic feedback from their
customers, who can review products and services, ask questions, and post photos
and videos of their experiences with products. The vendor says that leveraging
user-generated content can increase sales and build brand loyalty. Within the platform, the vendor provides seven core modules: Ratings & Reviews Questions & Answers Sampling…
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GitHub
Score 9.1 out of 10
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GitHub is a platform that hosts public and private code and provides software development and collaboration tools. Features include version control, issue tracking, code review, team management, syntax highlighting, etc. Personal plans ($0-50), Organizational plans ($0-200), and Enterprise plans are available.
$4
per month per user
Trustpilot
Score 6.2 out of 10
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Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
Trustpilot and PowerReviews are similar products that provide similar functionalities as Bazaarvoice Conversations. Bazaarvoice Conversations has proven customer support teams and capabilities of an easy to use User Interface that can be used by non-technical staff.
Bazaarvoice is overall a quite strong ratings and reviews platform. If you have a national brand and want to integrate ratings and reviews into your website, Bazaarvoice should be in your consideration set. If you have a small business or a tighter budget, you may find Bazaarvoice too robust or expensive of a platform. If your brand gets a lot of organic product reviews, Bazaarvoice will be a helpful tool to increase brand credibility and search engine rankings. If you need help getting consumers to review your products, Bazaarvoice offers sampling programs. These programs can get very pricy depending on how many SKUs you are looking for reviews on. Bazaarvoice also has a proprietary platform where they collect consumer reviews for many brands, and once you have the Bazaarvoice ratings and reviews platform, you may be able to purchase reviews of your products and have them sync to your website without having to run a sampling program.
GitHub is an easy to go tool when it comes to Version Controlling, CI/CD workflows, Integration with third party softwares. It's effective for any level of CI/CD implementation you would like to. Also the the cost of product is also very competitive and affordable. As of now GitHub lacks capabilities when it comes to detailed project management in comparison to tools like Jira, but overall its value for money.
Unfortunately, Trustpilot's disingenuous pricing habits and communication methods are the reason we ultimately ended our 3 year relationship with the company. In 2023, we signed a 1 year agreement for their basic plan (product reviews, Q&A, etc) at $3,800/year... Fair enough. In 2024, the price jumps to $5,040/year... Okay, steep - but we're still seeing good use of the tools, sort of justified? For 2025 it skyrockets to $8,976/year (+78% from prior)... But, after a month of haggling and threats to cancel, they 'graciously' drop it to $7,569/year. Now for 2026, Trustpilot is demanding $9,576/year for the EXACT SAME PLAN. That's a 152% increase since we started, with zero added value.
Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
Version control: GitHub provides a powerful and flexible Git-based version control system that allows teams to track changes to their code over time, collaborate on code with others, and maintain a history of their work.
Code review: GitHub's pull request system enables teams to review code changes, discuss suggestions and merge changes in a central location. This makes it easier to catch bugs and ensure that code quality remains high.
Collaboration: GitHub provides a variety of collaboration tools to help teams work together effectively, including issue tracking, project management, and wikis.
Completing the review for the customer is a simple process which enables us to receive more feedback.
The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
Their login to their portal is awful. They are working on creating a single sign on experience but right now there are different usernames and passwords depending on what dashboard you are attempting to access.
They could probably spend more time optimizing the cost of their initialization script. The size of the JavaScript concerns me.
They could work on their deployment and preview tools. The time for our staged changes to show on the live site doesn't seem to be as quick as it should be and the preview tools don't take into account the site's CSS files for display.
Not an easy tool for beginners. Prior command-line experience is expected to get started with GitHub efficiently.
Unlike other source control platforms GitHub is a little confusing. With no proper GUI tool its hard to understand the source code version/history.
Working with larger files can be tricky. For file sizes above 100MB, GitHub expects the developer to use different commands (lfs).
While using the web version of GitHub, it has some restrictions on the number of files that can be uploaded at once. Recommended action is to use the command-line utility to add and push files into the repository.
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
GitHub's ease of use and continued investment into the Developer Experience have made it the de facto tool for our engineers to manage software changes. With new features that continue to come out, we have been able to consolidate several other SaaS solutions and reduce the number of tools required for each engineer to perform their job responsibilities.
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
GitHub is a clean and modern interface. The underlying integrations make it smooth to couple tasks, projects, pull requests and other business functions together. The insights and reporting is really strong and is getting better with every release. GitHub's PR tooling is strong for being web based, i do believe a better code editor would rival having to pull merge conflicts into local IDE.
Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!
The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
There are a ton of resources and tutorials for GitHub online. The sheer number of people who use GitHub ensures that someone has the exact answer you are looking for. The docs on GitHub itself are very thorough as well. You will often find an official doc along with the hundreds of independent tutorials that answers your question, which is unusual for most online services.
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
Even though both PowerReviews and Bazaar Voice are capable of fulfilling the aforementioned needs, PowerReviews also provides free trials. PowerReview's style options aren't always user-friendly, but the app is worth checking out if aesthetic concerns aren't top of mind. Bazaar Voice, on the other hand, sounds really professional and is remarkably simple to use.
While I don't have very much experience with these 2 solutions, they're two of the most popular alternatives to GitHub. Bitbucket is from Atlassian, which may make sense for a team that is already using other Atlassian tools like Jira, Confluence, and Trello, as their integration will likely be much tighter. Gitlab on the other hand has a reputation as a very capable GitHub replacement with some features that are not available on GitHub like firewall tools.
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
Team collaboration significantly improved as everything is clearly logged and maintained.
Maintaining a good overview of items will be delivered wrt the roadmap for example.
Knowledge management and tracking. Over time a lot of tickets, issues and comments are logged. GitHub is a great asset to go back and review why x was y.
