BIGContacts vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
SAP Sales Cloud
Score 8.4 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
BIGContactsSAP Sales Cloud
Editions & Modules
Business Plan
$9.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
BIGContactsSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BIGContactsSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
SAP Sales Cloud
7.8
102 Ratings
2% above category average
Customer data management / contact management9.87 Ratings8.1100 Ratings
Workflow management9.57 Ratings8.1100 Ratings
Territory management9.46 Ratings8.188 Ratings
Opportunity management9.57 Ratings8.596 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings8.193 Ratings
Contract management9.67 Ratings7.295 Ratings
Quote & order management9.76 Ratings7.892 Ratings
Interaction tracking9.75 Ratings7.995 Ratings
Channel / partner relationship management9.75 Ratings6.493 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
SAP Sales Cloud
7.3
87 Ratings
3% below category average
Case management9.86 Ratings6.283 Ratings
Call center management9.56 Ratings7.678 Ratings
Help desk management9.86 Ratings8.080 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
SAP Sales Cloud
7.5
91 Ratings
1% below category average
Lead management9.76 Ratings7.290 Ratings
Email marketing9.36 Ratings7.780 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
27% above category average
SAP Sales Cloud
7.1
97 Ratings
7% below category average
Task management10.06 Ratings7.593 Ratings
Billing and invoicing management9.86 Ratings6.780 Ratings
Reporting9.96 Ratings7.188 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
SAP Sales Cloud
7.3
97 Ratings
4% below category average
Forecasting9.34 Ratings7.490 Ratings
Pipeline visualization9.64 Ratings6.691 Ratings
Customizable reports9.74 Ratings8.094 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
SAP Sales Cloud
7.6
94 Ratings
1% above category average
Custom fields10.04 Ratings7.894 Ratings
Custom objects9.44 Ratings7.491 Ratings
Scripting environment9.04 Ratings8.081 Ratings
API for custom integration8.74 Ratings7.185 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
SAP Sales Cloud
8.6
98 Ratings
3% above category average
Single sign-on capability9.53 Ratings9.093 Ratings
Role-based user permissions10.03 Ratings8.192 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
SAP Sales Cloud
7.3
68 Ratings
0% above category average
Social data10.03 Ratings8.068 Ratings
Social engagement9.53 Ratings6.666 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
SAP Sales Cloud
8.1
83 Ratings
13% above category average
Marketing automation8.53 Ratings7.979 Ratings
Compensation management9.53 Ratings8.467 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
SAP Sales Cloud
8.5
83 Ratings
12% above category average
Mobile access9.53 Ratings8.583 Ratings
Best Alternatives
BIGContactsSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsSAP Sales Cloud
Likelihood to Recommend
9.6
(10 ratings)
8.4
(113 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(7 ratings)
Usability
9.4
(9 ratings)
6.8
(7 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.4
(9 ratings)
8.8
(10 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.2
(73 ratings)
User Testimonials
BIGContactsSAP Sales Cloud
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
SAP
SAP Sales CLoud is not useful in cases where it needs zero downtime upgrades or new monthly releases or micro frontends.Although it is great for any cloud deployments, provides a unified view for the customers. Helps in AI insights recommendations and analytics. It is also optimised for mobile . It is robust and a highly scalable cloud plaform
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Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
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SAP
  • Help sales teams decide based on relevant data
  • Provide a framework to guide sales teams on activities such as status updates, customer success, sales qualification, etc
  • Reduce manual work by predictive analysis, that is, by understanding when a template can be helpful, updating a manager on a finished task, etc
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Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
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SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
ProProfs
No answers on this topic
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
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Reliability and Availability
ProProfs
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
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SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
ProProfs
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
ProProfs
No answers on this topic
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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SAP
We went with SAP Sales Cloud over Oracle Sales Cloud because it just clicks better with our way of doing things. SAP is like the superhero of sales software – it plays super well with all our other systems, grows with us as we get bigger, and gives us really smart insights into our sales. Plus, it's easy for our team to use, and we can tweak it to fit exactly how we work. While Oracle is good, SAP is like the perfect fit for our sales superhero team.
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Scalability
ProProfs
No answers on this topic
SAP
As a cloud-based solution, SAP Sales Cloud provides the flexibility to scale resources based on demand. Organizations can easily adjust their usage and storage requirements without the need for significant infrastructure changes. SAP Sales Cloud is designed to integrate seamlessly with other SAP solutions, such as ERP systems and marketing automation tools. This integration ensures a cohesive ecosystem across various business functions, contributing to overall scalability.
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Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
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SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
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ScreenShots

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization