BIGContacts vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
SAP Sales Cloud
Score 8.5 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
BIGContactsSAP Sales Cloud
Editions & Modules
Business Plan
$9.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
BIGContactsSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BIGContactsSAP Sales Cloud
Features
BIGContactsSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
20% above category average
SAP Sales Cloud
8.4
144 Ratings
7% above category average
Customer data management / contact management9.87 Ratings8.3139 Ratings
Workflow management9.57 Ratings8.6140 Ratings
Territory management9.46 Ratings8.0125 Ratings
Opportunity management9.47 Ratings8.7137 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings8.1132 Ratings
Contract management9.67 Ratings8.1130 Ratings
Quote & order management9.76 Ratings8.5130 Ratings
Interaction tracking9.75 Ratings8.6131 Ratings
Channel / partner relationship management9.75 Ratings8.3126 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
23% above category average
SAP Sales Cloud
8.6
124 Ratings
11% above category average
Case management9.86 Ratings8.4119 Ratings
Call center management9.56 Ratings8.8109 Ratings
Help desk management9.86 Ratings8.5111 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
20% above category average
SAP Sales Cloud
8.1
128 Ratings
4% above category average
Lead management9.76 Ratings8.1127 Ratings
Email marketing9.36 Ratings8.1111 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
25% above category average
SAP Sales Cloud
8.2
138 Ratings
6% above category average
Task management10.06 Ratings8.1130 Ratings
Billing and invoicing management9.86 Ratings8.2110 Ratings
Reporting9.96 Ratings8.2128 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
SAP Sales Cloud
8.3
136 Ratings
8% above category average
Forecasting9.34 Ratings8.2127 Ratings
Pipeline visualization9.64 Ratings8.7128 Ratings
Customizable reports9.74 Ratings8.1131 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
19% above category average
SAP Sales Cloud
8.1
133 Ratings
5% above category average
Custom fields10.04 Ratings7.9133 Ratings
Custom objects9.44 Ratings7.9127 Ratings
Scripting environment9.04 Ratings8.4110 Ratings
API for custom integration8.74 Ratings8.1119 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
15% above category average
SAP Sales Cloud
9.1
136 Ratings
8% above category average
Single sign-on capability9.53 Ratings9.2129 Ratings
Role-based user permissions10.03 Ratings9.0130 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
26% above category average
SAP Sales Cloud
8.8
97 Ratings
17% above category average
Social data10.03 Ratings8.797 Ratings
Social engagement9.53 Ratings9.093 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
18% above category average
SAP Sales Cloud
8.4
114 Ratings
12% above category average
Marketing automation8.53 Ratings8.2110 Ratings
Compensation management9.53 Ratings8.592 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
SAP Sales Cloud
8.2
118 Ratings
8% above category average
Mobile access9.53 Ratings8.2118 Ratings
Best Alternatives
BIGContactsSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsSAP Sales Cloud
Likelihood to Recommend
9.6
(10 ratings)
8.3
(149 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(14 ratings)
Usability
9.4
(9 ratings)
7.0
(9 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
9.4
(9 ratings)
6.0
(13 ratings)
Online Training
-
(0 ratings)
9.1
(3 ratings)
Implementation Rating
-
(0 ratings)
7.9
(3 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
8.5
(111 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
BIGContactsSAP Sales Cloud
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
SAP
1. Better understanding of customer choice and sales insights. 2. High chance that we can convert the lead into sales as SAP analyzes the customer's need and behavior. 3. As it analyzes the data behind the scenes, a better price deal closing is possible, as it gives that level of insight.
Read full review
Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
Read full review
Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
Read full review
Likelihood to Renew
ProProfs
No answers on this topic
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
Read full review
Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Reliability and Availability
ProProfs
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
Read full review
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Read full review
Online Training
ProProfs
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Read full review
Implementation Rating
ProProfs
No answers on this topic
SAP
I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
Read full review
Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
Read full review
SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
Read full review
Scalability
ProProfs
No answers on this topic
SAP
We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
Read full review
Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Read full review
SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
Read full review
ScreenShots

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization