Bonterra EveryAction enables nonprofits to increase efficiency, optimize supporter and prospect interactions, and raise more money by providing expansive fundraising, digital, and organizing tools on a unified CRM.
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Bonterra Network for Good
Score 9.5 out of 10
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Bonterra Network for Good offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.
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Pricing
Bonterra EveryAction
Bonterra Network for Good
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bonterra EveryAction
Bonterra Network for Good
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
$500
Additional Details
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Pricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited peer-to-peer pages, unlimited emails and communications, and optional events and auctions. All packages also include support and data migration.
By far the best user interface and documentation, wide feature set, and ability to integrate outside of walled gardens. EveryAction is the most usable out-of-the-box tool and extends well into other platforms.
EveryAction combines all of these tools into one platform. There is no need to import contacts from Mailchimp, as our sign-up forms integrate directly into our website. Event management is also integrated so we have no use for a separate tool. Compared to Network for Good, …
I will share that EveryAction, while a nice product, is not meant for smaller nonprofits. The customer service and onboarding process were less than desirable.
A scenario in which Bonterra Development + Digital EveryAction is extremely applicable, is creating an event, creating a call list for outreach to people for that event, creating an email list to generate RSVPs for that event and creating a central tracking location for all RSVPs and outreach correspondence. It is less appropriate, if the event is small scale among highly connected individuals who are already on a personal basis with each other.
It is very user friendly for nonprofits. There are many options for reaching out and running donation campaigns. It is extremely easy to keep track of donations monthly and to make sure all end of the year tax letters are sent. We have been using it for several years with very little problems. The only downside I would say, is the cost. It is very expensive for nonprofits, especially when there are lower cost software out there.
One stop shop for creating newsletters, sending them out to mailing lists, and tracking analytics (including donations).
Grants management (we are able to track funds received, reports due, and all points of contact associated with a given donor organization).
Contact records (the new contact record feature makes it easy to find past donation history, demographic information, survey responses, communication preferences, etc. for a given contact. We are also able to import information from our donor prospect software into the contact record so everything is in one place).
Tech support resolutions and turnaround time (when going through basic channels).
Continuity of the software—We recently lost a feature we had enjoyed for the first several months and were told that it is "not currently possible" with our version of VAN—even though we had it.
I wish you could see ALL bulk uploads at ALL times, not just the last 100 batches or lines.
In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.
We will never us EA, nor recommend them to another org, simply based on their failed promises to deliver training, on-boarding and then charging our account during our free 3 month period, then after cancelling the contract their legal department tried to force us to sign a cancellation agreement that barred us from writing reviews, making comments, etc!
We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
It's just so easy--there isn't a lot of techy lingo or graphics, so a regular person can log in and have a sense of what does what. There might be a few terms you need to learn, but everything is in common English so you can almost always find what you're looking for.
BGF is an easy-to-use platform for entering, editing, and analyzing customer or donor data and giving. I would highly recommend it to any organization looking to improve its customer relationship management functionality. As a previous user of different CRM platforms with other non-profits, BGF has made tracking donor information and communicating with donors much easier.
Very rarely do I run into an issue when accessing Bonterra Development + Digital. Cookies are sometimes finicky and cause login issues. Otherwise, maintenance is normally communicated with users and I don't recall Bonterra Development + Digital being down in the recent past outside of scheduled maintenance.
In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.
It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.
I feel like product support and training should go hand in hand. Having to pay $5k to learn how to use a database is absolutely ridiculous and should be offered with the cost of your database, as it is with every other database I've ever used in the last 10 years of my career. With that being said, once I took the training, I found that the support was much more available. Having training and support behind a paywall is bad business in my opinion
Bonterra customer service is slow and terrible. They take forever to address the actual issue, constantly making incorrect assumptions about the issue. I have spent more than 45 minutes on hold, just to speak with a customer service representative when the chat function was unable to provide assistance with my issue.
They went through all the features and explained in easy-to-digest details what features the system had. They were also responsive to questions we had. We were able to check in with the support team after training and received prompt followups that helped supplement the training after we had real-world experience using the system.
As stated previously, I have set up Bonterra Development + Digital for at least 4 organizations. In addition, I have recommended Bonterra Development + Digital to at least 5 other organizations. In my opinion, Bonterra Development + Digital is the best tool for smaller organizations and those new to CRMs and donor tracking. I have found the implementation process to be very efficient and the implementation staff to be very easy to work with.
Blackbaud is a Cadillac, and not needed by most small nonprofits of 3 million or less in income. We looked at several prior to choosing EveryAction. We are very pleased with EveryAction but wish that the training was more involved from a corporate perspective and that customer service could actually help more.
For us, Bonterra Guided Fundraising offered the best overall bang for the buck. There were cheaper options that didn't over the features we needed and more expensive options that we felt didn't offer features as good as the ones we were seeing at Bonterra. For an overall option that did more of what we wanted to do, Bonterra was the best choice for us.
EveryAction's positive impacts are usually felt in the sophistication of outreach, which, when done right, translates into better engagement, leadership development, and even cold hard cash. Being able to tailor outreach and mobilization based on something close to a full picture of each supporter is the best way to identify candidates for moving up ladders of engagement (aka "conversion"). Automations and other functionality can free up organizers' time, but in general my experience has been that folks get more busy rather than less, with all the possibilities that emerge.
EveryAction's more immediate negative impacts have to do with admins' user experience. Feelings of overwhelm at the scope of the tool and frustration at the experience of support can lead folks to just reduce or stop altogether their engagement with EveryAction. Unfortunately, even when it's working perfectly, the tool is only as good as the data being entered and managed within it. So if folks aren't fully adopting EveryAction because of the initial experience, that neglect will just reinforce the negative experience, because it won't have the data it needs to work the way it's intended. That CRM death-cycle is extremely costly, and while some of the responsibility lies on us to commit our staff and volunteers to using our tools correctly, there's only so much we can do when aspects outside of our control (like support) erode our stakeholders' faith.
EveryAction also has some indirect negative impacts on the organizing tool marketplace as a whole. It's not EveryAction's fault that you can't effectively organize without a bunch of different types of outreach these days. But in buying up all the competition in the progressive space (Blue State Digital, Action Kit, Mobilize), and insisting on cramming in all these different types of outreach into one tool, in my opinion, it's behaving like a monopoly, and making it more expensive and more complicated to do our work than would otherwise have been the case. To me, that increases the barrier to entry for smaller organizations, which often translates to those run by and in service of the most underserved and historically oppressed communities.
We went from raising only 12k at our gala to needing to implement the auction software as we work to raise 75k at our next gala. We wouldn't be able to facilitate such a large event without our software.
We're able to streamline a lot of tasks. Instead of using several interfaces, we're able to rely solely on Bonterra Guided Fundraising, which saves a lot of time.
We're able to dream about expanding the ways we reach people. Instead of simply sending out emails or using Facebook, we can send out newsletters and promote events with their own website link, which is a huge step up.
