What users are saying about
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Top Rated
199 Ratings
25 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100
25 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Cloud PBX

    Broadvoice

    Feature Set Not Supported
    N/A
    7.8

    CallFire

    78%
    CallFire ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    User templates

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Call reports

    N/A
    0 Ratings
    8.2
    82%
    10 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Call Management

    Broadvoice

    Feature Set Not Supported
    N/A
    9.3

    CallFire

    93%
    CallFire ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Call park

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    VoIP system collaboration

    Broadvoice

    Feature Set Not Supported
    N/A
    10.0

    CallFire

    100%
    CallFire ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    Broadvoice

    Feature Set Not Supported
    N/A
    8.3

    CallFire

    83%
    CallFire ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • CallFire is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    130 Ratings
    9.6

    CallFire

    96%
    15 Ratings

    Likelihood to Renew

    8.8

    Broadvoice

    88%
    9 Ratings
    9.0

    CallFire

    90%
    1 Rating

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    CallFire

    N/A
    0 Ratings

    Support Rating

    9.1

    Broadvoice

    91%
    7 Ratings

    CallFire

    N/A
    0 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    CallFire

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    CallFire

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    CallFire

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
    Read full review

    CallFire

    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    CallFire

    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    CallFire

    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    CallFire

    Starting Price

    $99 per month

    Editions & Modules

    CallFire editions and modules pricing
    EditionModules
    Pro$599.001
    Grow$299.002
    Startup$199.003
    Lite$99.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Broadvoice

    Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
    Read full review

    CallFire

    There is no reason not to, it has proven effective in the usage
    Read full review

    Usability

    Broadvoice

    At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
    Read full review

    CallFire

    No answers on this topic

    Support Rating

    Broadvoice

    Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
    Read full review

    CallFire

    No answers on this topic

    In-Person Training

    Broadvoice

    The in-person was done by phone and was GREAT!
    Read full review

    CallFire

    No answers on this topic

    Online Training

    Broadvoice

    Easy for even the most basic user.
    Read full review

    CallFire

    No answers on this topic

    Implementation Rating

    Broadvoice

    It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
    Read full review

    CallFire

    No answers on this topic

    Alternatives Considered

    Broadvoice

    Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
    Read full review

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Read full review

    Return on Investment

    Broadvoice

    • We have pretty much cut our phone service bill in half compared to our previous provider.
    • The reliability of the system has reduced downtime to null.
    • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
    Read full review

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Read full review

    Screenshots

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