Broadvoice vs. Cisco Business Edition 6000 (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 8.8 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Cisco Business Edition 6000 (discontinued)
Score 8.7 out of 10
N/A
Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.N/A
Pricing
BroadvoiceCisco Business Edition 6000 (discontinued)
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
BroadvoiceCisco Business Edition 6000 (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Community Pulse
BroadvoiceCisco Business Edition 6000 (discontinued)
Top Pros
Top Cons
Features
BroadvoiceCisco Business Edition 6000 (discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.4
65 Ratings
3% above category average
Cisco Business Edition 6000 (discontinued)
-
Ratings
High quality audio8.165 Ratings00 Ratings
High quality video8.616 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.5
12 Ratings
4% above category average
Cisco Business Edition 6000 (discontinued)
-
Ratings
Desktop sharing8.512 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
8.2
10 Ratings
2% above category average
Cisco Business Edition 6000 (discontinued)
-
Ratings
Calendar integration8.47 Ratings00 Ratings
Meeting initiation7.88 Ratings00 Ratings
Record meetings / events8.37 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
8.7
9 Ratings
9% above category average
Cisco Business Edition 6000 (discontinued)
-
Ratings
Live chat8.79 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.3
22 Ratings
9% above category average
Cisco Business Edition 6000 (discontinued)
-
Ratings
User authentication8.320 Ratings00 Ratings
Participant roles & permissions8.222 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.4
66 Ratings
2% above category average
Cisco Business Edition 6000 (discontinued)
8.7
18 Ratings
6% above category average
Hosted PBX8.638 Ratings8.310 Ratings
Multi-level Interactive Voice Response (IVR)8.427 Ratings9.216 Ratings
Directory of employee names8.353 Ratings9.216 Ratings
User templates00 Ratings8.417 Ratings
Call reports00 Ratings8.34 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.2
87 Ratings
1% below category average
Cisco Business Edition 6000 (discontinued)
8.7
21 Ratings
4% above category average
Answering rules8.474 Ratings8.919 Ratings
Call recording8.349 Ratings9.015 Ratings
Call park8.466 Ratings8.819 Ratings
Call screening8.461 Ratings8.620 Ratings
Message alerts8.573 Ratings8.519 Ratings
Business SMS/External Messaging7.729 Ratings00 Ratings
Online Fax8.437 Ratings00 Ratings
Voicemail Transcription7.646 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.9
63 Ratings
9% below category average
Cisco Business Edition 6000 (discontinued)
7.6
15 Ratings
9% below category average
Mobile app for iOS7.758 Ratings7.615 Ratings
Mobile app for Android8.033 Ratings7.714 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
8.2
28 Ratings
4% above category average
Cisco Business Edition 6000 (discontinued)
-
Ratings
Centralized communications management8.724 Ratings00 Ratings
Team messaging8.012 Ratings00 Ratings
Team document sharing8.45 Ratings00 Ratings
Call and meeting analytics7.816 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Broadvoice
-
Ratings
Cisco Business Edition 6000 (discontinued)
8.7
20 Ratings
5% above category average
Video conferencing00 Ratings9.219 Ratings
Audio conferencing00 Ratings9.020 Ratings
Video screen sharing00 Ratings8.21 Ratings
Instant messaging00 Ratings8.616 Ratings
Best Alternatives
BroadvoiceCisco Business Edition 6000 (discontinued)
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.5 out of 10
Zoom Phone
Zoom Phone
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceCisco Business Edition 6000 (discontinued)
Likelihood to Recommend
9.0
(223 ratings)
8.7
(21 ratings)
Likelihood to Renew
8.5
(15 ratings)
10.0
(1 ratings)
Usability
8.4
(13 ratings)
8.2
(1 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.6
(14 ratings)
9.3
(19 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
8.6
(2 ratings)
-
(0 ratings)
Implementation Rating
7.9
(7 ratings)
-
(0 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceCisco Business Edition 6000 (discontinued)
Likelihood to Recommend
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
Read full review
Discontinued Products
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
Read full review
Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Discontinued Products
  • provides phone support for many models of phones and conferencing devices
  • provides full telephony support for pretty much any phone requirement including call centre options
  • 911 service dialing options and tracking
  • bundle pricing on voice, phone and server licensing
Read full review
Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
Read full review
Discontinued Products
  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
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Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Discontinued Products
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
Read full review
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
Read full review
Discontinued Products
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Read full review
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
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Discontinued Products
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Discontinued Products
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
Discontinued Products
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Discontinued Products
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Discontinued Products
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
Read full review
Discontinued Products
Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
Read full review
Discontinued Products
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Discontinued Products
No answers on this topic
Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review
Discontinued Products
  • Been easy to scale as our business has grown and from acquisitions
  • Been pretty easy to maintain the software and upgrade it over its lifetime to date
  • Software and license renewals are pretty straight forward
  • Adding newer model hardware to the system is pretty straight forward
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.