Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 9.2 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Talkdesk
Score 8.7 out of 10
N/A
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
$65
per seat/per month
Pricing
BroadvoiceTalkdesk
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Professional
$65
per seat/per month
Professional +
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
BroadvoiceTalkdesk
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Features
BroadvoiceTalkdesk
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.4
56 Ratings
4% above category average
Talkdesk
-
Ratings
High quality audio8.256 Ratings00 Ratings
High quality video8.614 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.5
12 Ratings
5% above category average
Talkdesk
-
Ratings
Desktop sharing8.512 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
8.2
10 Ratings
2% above category average
Talkdesk
-
Ratings
Calendar integration8.47 Ratings00 Ratings
Meeting initiation7.88 Ratings00 Ratings
Record meetings / events8.37 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
8.7
9 Ratings
10% above category average
Talkdesk
-
Ratings
Live chat8.79 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.2
18 Ratings
10% above category average
Talkdesk
-
Ratings
User authentication8.316 Ratings00 Ratings
Participant roles & permissions8.218 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.5
59 Ratings
4% above category average
Talkdesk
-
Ratings
Hosted PBX8.636 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.626 Ratings00 Ratings
Directory of employee names8.348 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.2
75 Ratings
0% below category average
Talkdesk
-
Ratings
Answering rules8.465 Ratings00 Ratings
Call recording8.341 Ratings00 Ratings
Call park8.558 Ratings00 Ratings
Call screening8.452 Ratings00 Ratings
Message alerts8.662 Ratings00 Ratings
Business SMS/External Messaging7.523 Ratings00 Ratings
Online Fax8.437 Ratings00 Ratings
Voicemail Transcription7.740 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
8.0
52 Ratings
8% below category average
Talkdesk
-
Ratings
Mobile app for iOS7.848 Ratings00 Ratings
Mobile app for Android8.228 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
8.2
23 Ratings
6% above category average
Talkdesk
-
Ratings
Centralized communications management8.820 Ratings00 Ratings
Team messaging7.910 Ratings00 Ratings
Team document sharing8.44 Ratings00 Ratings
Call and meeting analytics7.914 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Broadvoice
-
Ratings
Talkdesk
8.7
422 Ratings
3% above category average
Agent dashboard00 Ratings8.6403 Ratings
Validate callers00 Ratings8.5356 Ratings
Outbound response00 Ratings8.7368 Ratings
Call forwarding00 Ratings8.8358 Ratings
Click-to-call (CTC)00 Ratings8.8336 Ratings
Warm transfer00 Ratings9.1381 Ratings
Predictive dialing00 Ratings8.8189 Ratings
Interactive voice response00 Ratings9.1262 Ratings
REST APIs00 Ratings8.0210 Ratings
Call scripts00 Ratings8.9184 Ratings
Call tracking00 Ratings8.8374 Ratings
Multichannel integration00 Ratings8.7272 Ratings
CRM software integration00 Ratings8.4328 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Broadvoice
-
Ratings
Talkdesk
8.8
409 Ratings
5% above category average
Inbound call routing00 Ratings8.9371 Ratings
Omnichannel inbound routing00 Ratings9.0262 Ratings
Recording00 Ratings9.4395 Ratings
Quality management00 Ratings8.9356 Ratings
Call analytics00 Ratings8.6369 Ratings
Historical reporting00 Ratings8.6375 Ratings
Live reporting00 Ratings8.7370 Ratings
Customer surveys00 Ratings8.9202 Ratings
Customer interaction analytics00 Ratings8.6229 Ratings
Best Alternatives
BroadvoiceTalkdesk
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.4 out of 10
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceTalkdesk
Likelihood to Recommend
9.1
(210 ratings)
8.8
(434 ratings)
Likelihood to Renew
8.6
(15 ratings)
8.9
(35 ratings)
Usability
8.4
(13 ratings)
8.8
(250 ratings)
Availability
8.6
(2 ratings)
9.5
(6 ratings)
Performance
7.3
(2 ratings)
9.8
(5 ratings)
Support Rating
8.6
(14 ratings)
9.2
(198 ratings)
In-Person Training
9.1
(2 ratings)
10.0
(2 ratings)
Online Training
8.6
(2 ratings)
8.7
(4 ratings)
Implementation Rating
8.0
(7 ratings)
8.4
(199 ratings)
Configurability
6.8
(2 ratings)
9.7
(6 ratings)
Product Scalability
5.9
(2 ratings)
9.7
(6 ratings)
Vendor post-sale
9.1
(2 ratings)
10.0
(2 ratings)
Vendor pre-sale
9.1
(2 ratings)
10.0
(2 ratings)
User Testimonials
BroadvoiceTalkdesk
Likelihood to Recommend
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
Read full review
Talkdesk
Talkdesk so far has lived up to its mission grants us a platform to use and engage with our population. They are able to reach us consistently and as they need with very few interruptions in services which for a tech company is not an easy thing to achieve. I would definitely recommend
Read full review
Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Talkdesk
  • We were able to replace on-premise solution with Talkdesk Cloud solution within project timelines
  • We were able to migrate region by region while keeping our existing IVR numbers to minimize the impact on customer.
  • We were able to integrate Talkdesk with our cloud CRM, AWS storage and reporting applications
  • The IVR flow changes are easier to understand and manage and to onboard any new team members to support the agents
Read full review
Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
Read full review
Talkdesk
  • Frequent bugs
  • Easier access to the 'recent activity' when on a call with a customer
  • Be able to change your future status, while still on a call, like it was possible before
  • Editable 'home' page
  • Sending user to offline or another status randomly
  • Less phone delay
Read full review
Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Talkdesk
Talkdesk is an enterprise grade solution for telephony service. Zendesk eould be the only other option in terms of solutions I have implemented and seen in practice. It is easy for business users to learn how to use talkdesk and develop call routing paths dependong on the nature of the customer's request
Read full review
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
Read full review
Talkdesk
Talkdesk has been helpful in allowing our agents to conduct their jobs in an efficient way by utilizing the phone systems. We are able to transfer calls easily to other agents or ring groups. This is a feature I use daily, and I couldn't imagine having a nationwide company without this service.
Read full review
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Talkdesk
I have never had a problem making a phone call or an issue getting a line out. More times than not it is the customer that will have a bad connection or have a lot of noise on their end. I have had experience w/ dropped calls, but never not being able to access a line
Read full review
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Talkdesk
We have never had a Talkdesk performance issue. As long as you follow the system requirements, which are MINIMAL, neither will you.
Read full review
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
Talkdesk
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Talkdesk
I was shown how to use Talkdesk and was happy with it. I learned all I needed.
Read full review
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Talkdesk
Training was simple as the app is easy to use. The phone has gone through upgrades since but it's very adaptive and doesn't require a complete session. There are articles available for self help in case something is forgotten. There are a lot of functions to talkdesk and we have not used all of them
Read full review
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Talkdesk
Really easy to get set up out of the box. Anything I needed to understand further, I was able to just hop into the Academy and self-teach. I could then bring my team-members to those same sections so they could learn as well without me having to put together complicated SOP's / etc
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Alternatives Considered
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
Read full review
Talkdesk
We were unable to easily access call metrics using WM. Since the switch to Talkdesk, we have not had to struggle with our reporting at all. All the information we need is readily available and can be exported. We are also able to modify the metrics that we need and have them compiled in different ways. The information on Talkdesk is modifiable and makes it easy for us to get the numbers that we need at the end of the day.
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
Read full review
Talkdesk
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Talkdesk
We have over 200 employees in 11 states across the United States. Everyone uses Talkdesk. I believe that says a lot about the product and its flexibility. We need to be able to rely on system in order to assist our customers. Reliability and sustainability is important to our success
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Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
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Talkdesk
  • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
  • Increase in quality audit scores through weekly reviews by this tool.
  • Employee morale and company survey as agents are not stressing with the easy use of this tool.
  • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.