What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
138 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
281 Ratings

BrowserStack

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
138 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Sauce Labs

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
281 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Highlights

BrowserStack and Saucelabs are web and mobile testing platforms that allow developers to test their applications on virtual and real-world devices before release. 

BrowserStack is a testing offering that uses exclusively real-world hardware via web connection without the need for virtual machines (VMs). Saucelabs is a fully integrated testing service which offers a larger number of browsers and devices to test applications on. BrowserStack is capable of supporting enterprise-scale businesses but may appeal more to smaller ones or individual creators due to its lower cost. Saucelabs is more likely to be used by medium to large-sized businesses due to its higher cost and greater number of features which may not be fully utilized by smaller creators. 

Features

BrowserStack is unique in that it only offers real-world machine testing which means that if you are running a program it must be running on physical (non-virtual) hardware. BrowserStack also offers a greater number of integrations than some of its competitors, such as Cypresss, Jenkins, and Selenium. It also offers a lower starting price and even the lowest pricing tiers allow unlimited testing minutes with no overage charges. 

Saucelabs is a more comprehensive testing solution and offers a large variety of machines and browsers because of its use of virtual machine testing. It also offers a  variety of add-on packages and better built-in analytics capabilities than the competition. 

Limitations

BrowserStack and Saucelabs are excellent choices in the testing space, but each has a few drawbacks. 

BrowserStack users have reported some aspect ratio issues which can make looking for issues difficult. This has been reported when performing testing, such as testing mobile apps from a desktop or when running apps on older devices. Users may also experience difficulty in testing if their internet connection is not strong since the service is web-based. BrowserStack pricing can also jump quickly depending on needs since packages are a la carte. This is great for users who need focused capabilities, but may be more expensive compared to competitors who offer more comprehensive packages.  

Saucelabs users report a desire for better help and training features in the program. Some users also report issues with device availability after new releases. Some devices may be claimed by other users, meaning other testers may have to be placed in a queue. Some developers may also desire more descriptive log files so they don’t have to refer back to their own during testing.  

Pricing

BrowserStack offers a multitude of packages that vary in price depending on the user’s testing needs. Users can expect pricing to start around $29.99 per month for browser testing. For further pricing information consult the vendor’s pricing page. Saucelabs offers three pricing categories which each include pricing variables based on whether users need virtual machines, real devices, or number of testing minutes. Users should explore pricing options on the Saucelabs pricing page to determine which options are best for them. 

Community Pulse

Reviewers Who Considered Both Products

BrowserStack

Chose BrowserStack

Before using BrowserStack, we had limited access to virtual machines for testing. Booting up each of these devices was time consuming and difficult to manage when multiple users needed to test. BrowserStack opened up our testing to more devices, being accessible by anyone who …

Chose BrowserStack

I have used both Sauce Labs and BrowserStack. In my personal opinion, BrowserStack is a more polished product. I encountered less bugs and delays than Sauce Labs. I also think that BrowserStack has a cleaner and easier-to-use interface, which is important for testing. Overall, …

Chose BrowserStack

I think it is fairly similar to Sauce Labs. I use both.

Chose BrowserStack

For small companies or companies with limited development resources, particularly those that focus entirely on web design, BrowserStack's ease of use and lower cost are advantageous. BrowserStack also has pricing plans that enhance its appeal for SMBs. Sauce Labs is a bit …

Chose BrowserStack

Ease of use, more devices and availability are the first three things comes to my mind when it comes to BrowserStack ,and other aspect is price as well.

Chose BrowserStack

All are pretty good platforms and its tough to compare them. BrowserStack I felt was much more responsive from Support perspective and also better on performance of the platform.

Chose BrowserStack

Easy to start using the first tier plan and from there you could easily upgrade based on your team's need and if you need to extend to other users. A good and wide selection of server locations helps us oversee how an actual user experience might be. His credentials in terms …

Chose BrowserStack

We never really took a serious look at other platforms. BrowserStack had been recommended to us and after a brief evaluation, we were hook and never really considered an alternative. The other platforms seem to provide similar features and benefits, but we've been pleased with …

Chose BrowserStack

When we decided to purchase a subscription to BrowserStack, we compared the costs, functionality, and reviews of other mobile testing platforms such as Saucelabs and Cross Browser Testing. BrowserStack was a better fit for our company especially when it came to functionality …

Chose BrowserStack

Compared to other products I've found BrowserStack to have an easy-to-use interface, it offers all the platforms I need and it runs quickly and reliably. The browser plugin is an especially useful feature so I can almost instantly open a URL in one of my BrowserStack presets. …

Chose BrowserStack

Browserstack primarily used emulators, over time they've received enough complaints to offer many tests on REAL desktop and mobile browsers. However for mobile testing, there are still emulators in use in different cases. Other specific mobile testing options like Mobilizer, …

Sauce Labs

Chose Sauce Labs

Sauce Labs' strengths lie in the integrations already available with other systems, and in their support. Their weaknesses are in the speed of their emulations and with the absence of mobile debugging tools, some of which are simplicity itself in BrowserStack. Selection was …

Chose Sauce Labs

The main competitor at the time was BrowserStack, but Sauce Labs had better pricing and more flexibility.

Chose Sauce Labs

I selected Sauce Labs over BrowserStack because of their customer service, their willing to change their security contract, and their training team. BrowserStack would not negotiate their security contract at all, and in their contract it stated if they got sued, so would my …

Chose Sauce Labs

I used BrowserStack for a time for several web development and testing projects. It was the first platform I inherited while on a project many years ago. The Sauce platform supports more devices and the interface is easier to use on a daily basis. Moreover, the API for Sauce is …

Chose Sauce Labs

BrowserStack captures more market share than Sauce Labs does as of this writing, and thus has a much larger support network. During testing, it was also a little faster to spin-up virtual machines, and substantially quicker spinning-up mobile simulators and emulators. Pricing …

Chose Sauce Labs

I came across BrowserStack after we started using Sauce Labs and I did not find it to be on par with Sauce Labs.

Chose Sauce Labs

My company used BrowserStack in the past. It was before I came on board, so I am not sure of the reason that they switched. Ever since I have been here, we have been on SauceLabs, and I am quite pleased with it. I have maintained a private selenium grid at a previous …

Chose Sauce Labs

BrowserStack is too slow and costs the same as Sauce labs. They also don’t have as many capabilities as Sauce. Selenium grid is too much of a maintenance nightmare.

Chose Sauce Labs

Sauce Labs is easier to configure, also it has a great documentation which helps a non-technical user in a great way. Sauce Labs is pretty good in performance compared to BrowserStack. And with a variety of support for different automation tools, makes a Sauce Labs 100% a first …

Chose Sauce Labs

I think BrowserStack is a decent competitor with similar features to Sauce Labs. I have also used VMware, however, VMware takes up a lot of storage on your computer. Sauce Labs has pretty good documentation and webinars which I think are useful for the consumer to understand …

Chose Sauce Labs

Sauce Labs' platform seemed to be the most flexible and I really haven't used much else. Haven't had a need to.

Chose Sauce Labs

Customer service, security settings and availability were differentiators for Saucelabs

Chose Sauce Labs

Pricing is one of our most concern. Since Cross Browser Testing has increased their price, we were looking for another alternative. We are really happy with Sauce Labs right now. The price is very reasonable and the coverage is always at most. Not to mention that their customer …

Chose Sauce Labs

Intuitive UI and fabulous support system make them a great vendor. Sauce Labs has a well structured support system that is extremely important in the current distributed environment.

Chose Sauce Labs

The UI is much better than Browser Stack. However I think BS was a little quicker to run up and start the tests.

Chose Sauce Labs

Eventually, SauceLabs was cheaper and a bit faster option (at the moment when we made a choice). On the top of that SauceLabs provided us with big enough for consistent evaluation demo period/minutes so we could test it carefully enough before purchasing. We also find no …

Chose Sauce Labs

SauceLabs is really known to us because we have used Sauce Labs since 2012..2013 and we're really happy with it. I don't know if we'll change Sauce Labs. But we do not know any other product that has significant key features that Sauce does not have.

Chose Sauce Labs

I initially went with Sauce Labs due to a reason that no longer exists: access to specific public real devices without having to wait because there's only one of that device. While it's a bummer things changed, with the offering of their dynamic allocation, I'm able to get a …

Chose Sauce Labs

We found Sauce Labs to be better in the following:
1) Better selection of mobile devices (including all the new devices)
2) Supports many CI tools like Jenkins, CircleCI

Chose Sauce Labs

To the moment we start working with SauceLabs other products had less features.

Chose Sauce Labs

Sauce Labs (when applied properly) seems to be a more efficient cross browser solution, while offering way, waaaaay more functionality and capability. In fact, sometimes it felt like there was too much baked in there and that Sauce might need to be broken into smaller pieces …

Chose Sauce Labs

We determined, after much research and data collecting, that Sauce Labs was a better overall solution to our organization's tech needs. Our QA team was very invested in making a decision that we could be happy with not just now, but in the long term. Having to switch from one …

Chose Sauce Labs

Sauce Labs has mobile platforms as well... end of story.

Chose Sauce Labs

We selected Sauce Labs because it is very resilient with extremely minimum downtime, and is easy to use with a user-friendly UI to manage and maintain test suites. It is also easily integrable with Jenkins.

Attribute Ratings

  • BrowserStack is rated higher in 4 areas: Likelihood to Renew, Usability, Performance, Support Rating
  • Sauce Labs is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.6

BrowserStack

76%
56 Ratings
8.5

Sauce Labs

85%
158 Ratings

Likelihood to Renew

10.0

BrowserStack

100%
6 Ratings
9.2

Sauce Labs

92%
20 Ratings

Usability

9.3

BrowserStack

93%
15 Ratings
8.4

Sauce Labs

84%
20 Ratings

Availability

BrowserStack

N/A
0 Ratings
10.0

Sauce Labs

100%
7 Ratings

Performance

8.1

BrowserStack

81%
3 Ratings
8.0

Sauce Labs

80%
7 Ratings

Support Rating

8.6

BrowserStack

86%
15 Ratings
8.4

Sauce Labs

84%
24 Ratings

Implementation Rating

BrowserStack

N/A
0 Ratings
7.5

Sauce Labs

75%
12 Ratings

Configurability

BrowserStack

N/A
0 Ratings
8.2

Sauce Labs

82%
3 Ratings

Ease of integration

BrowserStack

N/A
0 Ratings
9.1

Sauce Labs

91%
2 Ratings

Product Scalability

BrowserStack

N/A
0 Ratings
10.0

Sauce Labs

100%
4 Ratings

Vendor post-sale

BrowserStack

N/A
0 Ratings
9.0

Sauce Labs

90%
5 Ratings

Vendor pre-sale

BrowserStack

N/A
0 Ratings
9.0

Sauce Labs

90%
5 Ratings

Likelihood to Recommend

BrowserStack

Browserstack is a perfect tool for cross browser and parallel testing. It works completely on cloud, so it doesnt require any additional app or local resource to run tests. It has bit of learning curve so it can be difficult for a beginner to use the tool. It is pricey so not many companies be able to afford it. But for the features it support, price is totally justified. UI is very user friendly, but the live monitoring animations are pretty laggy and jerky. Overall its a great product
Read full review

Sauce Labs

Having used some of the competitor's tools over the year I would say that SauceLabs provides a lot of value for money if you plan to run long sets of tests with high frequencies. Paying for a single slot means you can run tests whenever you want without creeping costs but it does make running tests in parallel require an extra slot. Currently, our test suite takes over three hours to run and at the moment it is cost prohibitive to purchase an extra slot. However, having access to live testing and integration with Appium is great.
Read full review

Pros

BrowserStack

  • It shows a true representation of how a website will look on a mobile device.
  • BrowserStack has a good variety of devices and browsers for us to test on.
  • It's easy to access BrowserStack from anywhere that I have Internet access.
  • I can inspect my code and any errors, and also test changes on the device that I am logged into. It makes troubleshooting so much easier.
Read full review

Sauce Labs

  • Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support
  • Provides a rich selection of browser/platform availability for customer issue reproduction
  • Provides a comprehensive set of virtual mobile device configurations for automation and availability
  • Sauce Labs' SaaS and self service tools work and perform well
Read full review

Cons

BrowserStack

  • It can be a challenge to use it when you're accessing it from within a corporate firewall. In my view, this is the Firewall's problem, but anything that BrowserStack can do to ease that pain will expand its ability to be useful in more locked-down companies.
Read full review

Sauce Labs

  • I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically.
Read full review

Pricing Details

BrowserStack

Starting Price

$0

Editions & Modules

BrowserStack editions and modules pricing
EditionModules
Live - Desktop291
Live - Desktop & Mobile392
Live - Team1253
Automate Desktop1294
Automate Desktop & Mobile1995
Automate - EnterpriseContact sales team6
Percy - Free07
Percy - Desktop1498
Percy - EnterpriseContact sales team9
App Live Individual2910
App Automate19911
App Automate - EnterpriseContact sales team12
App Live - Enterprise TeamContact sales team13
Percy - Desktop & Mobile19914
Live - EnterpriseContact sales team15
App Live - Team12516

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Sauce Labs

Starting Price

$19 per month

Editions & Modules

Sauce Labs editions and modules pricing
EditionModules
Live Testing$19.001
Virtual Cloud$149.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Free service available for Open Source projects.

Pricing Info

Likelihood to Renew

BrowserStack

It's simply a must-have tool. As a designer, I have to ensure my work is at least functional in older browsers. I also have to ensure that, when I design for mobile devices, any differences between platforms aren't problematic. BrowserStack allows me to test my work in a fraction of the time, with a whole lot more accuracy.
Read full review

Sauce Labs

As we currently know, there's nothing on the market with a big feature set like saucelabs at their current price point. Along with the business not having to learn a whole new tool to use again and the ability to refresh our private devices and the continuously growing number of public devices available and features.
Read full review

Usability

BrowserStack

It integrates directly in internal networks and local development. The point and click interface of choosing your device, pick the browser/version and you have a working emulation of that exact environment. What else could you ask for? I've set our least computer savvy users up with BrowserStack for testing in minutes. It feels like it's just part of your local environemnt.
Read full review

Sauce Labs

It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
Read full review

Reliability and Availability

BrowserStack

No answers on this topic

Sauce Labs

Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
Read full review

Performance

BrowserStack

Browserstack is pretty fast and reliable when it comes to performance. We can see significant time gap between the tests run locally and the test run in Browserstack. Its performance is unparalleled. We don't integrate Browserstack with any other app so, I cant comment on that. But as a standalone app it performs quite well and fast.
Read full review

Sauce Labs

The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.
Read full review

Support Rating

BrowserStack

I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.
Read full review

Sauce Labs

The people here are just so friendly and personable. For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up
Read full review

Implementation Rating

BrowserStack

No answers on this topic

Sauce Labs

I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
Read full review

Alternatives Considered

BrowserStack

Compared to other products I've found BrowserStack to have an easy-to-use interface, it offers all the platforms I need and it runs quickly and reliably. The browser plugin is an especially useful feature so I can almost instantly open a URL in one of my BrowserStack presets. It proved useful for basic use at the free price level and for large team use at the higher price level.
Read full review

Sauce Labs

We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.
Read full review

Scalability

BrowserStack

No answers on this topic

Sauce Labs

With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.
Read full review

Return on Investment

BrowserStack

  • Browserstack has provided us with a quick solution to cross browser compatibility testing at a low cost.
  • Direct impact on ROI is difficult to judge compared to the past, when there were no reliable options for testing across numerous platforms.
  • We had to pull back on our userbase when costs went too high for each individual to access the platform simultaneously.
Read full review

Sauce Labs

  • Eh... Negligible? Being on AWS West makes it quite a few hops for us, so the process times out every now and again. That is frustrating.
  • I can't really speak to the dollars, as I am not privy to the information.
Read full review

Screenshots

Add comparison