What users are saying about
Top Rated
94 Ratings
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Top Rated
267 Ratings
Top Rated
94 Ratings
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Score 8.8 out of 100

Sauce Labs

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Top Rated
267 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Highlights

BrowserStack and Saucelabs are web and mobile testing platforms that allow developers to test their applications on virtual and real-world devices before release. 

BrowserStack is a testing offering that uses exclusively real-world hardware via web connection without the need for virtual machines (VMs). Saucelabs is a fully integrated testing service which offers a larger number of browsers and devices to test applications on. BrowserStack is capable of supporting enterprise-scale businesses but may appeal more to smaller ones or individual creators due to its lower cost. Saucelabs is more likely to be used by medium to large-sized businesses due to its higher cost and greater number of features which may not be fully utilized by smaller creators. 

Features

BrowserStack is unique in that it only offers real-world machine testing which means that if you are running a program it must be running on physical (non-virtual) hardware. BrowserStack also offers a greater number of integrations than some of its competitors, such as Cypresss, Jenkins, and Selenium. It also offers a lower starting price and even the lowest pricing tiers allow unlimited testing minutes with no overage charges. 

Saucelabs is a more comprehensive testing solution and offers a large variety of machines and browsers because of its use of virtual machine testing. It also offers a  variety of add-on packages and better built-in analytics capabilities than the competition. 

Limitations

BrowserStack and Saucelabs are excellent choices in the testing space, but each has a few drawbacks. 

BrowserStack users have reported some aspect ratio issues which can make looking for issues difficult. This has been reported when performing testing, such as testing mobile apps from a desktop or when running apps on older devices. Users may also experience difficulty in testing if their internet connection is not strong since the service is web-based. BrowserStack pricing can also jump quickly depending on needs since packages are a la carte. This is great for users who need focused capabilities, but may be more expensive compared to competitors who offer more comprehensive packages.  

Saucelabs users report a desire for better help and training features in the program. Some users also report issues with device availability after new releases. Some devices may be claimed by other users, meaning other testers may have to be placed in a queue. Some developers may also desire more descriptive log files so they don’t have to refer back to their own during testing.  

Pricing

BrowserStack offers a multitude of packages that vary in price depending on the user’s testing needs. Users can expect pricing to start around $29.99 per month for browser testing. For further pricing information consult the vendor’s pricing page. Saucelabs offers three pricing categories which each include pricing variables based on whether users need virtual machines, real devices, or number of testing minutes. Users should explore pricing options on the Saucelabs pricing page to determine which options are best for them. 

Likelihood to Recommend

BrowserStack

If you have a web property that will be used by people on a variety of hardware, os and browsers, this is a must have. The ability to emulate the user's exact browser/os/device is so important. Something may work in one version of a browser, but not in a slightly different build or on a different os.
Anonymous | TrustRadius Reviewer

Sauce Labs

If you currently have existing or planned to have appium tests, that Saucelabs is well suited as their real devices automation is unlimited. For us, we have not made the jump to appium yet as there is no functionality to record test[s], as stakeholders want evidence of test being run, so we have had to stay Selenium to be able to record test runs on virtual devices.
John Sembrano | TrustRadius Reviewer

Pros

BrowserStack

  • It shows a true representation of how a website will look on a mobile device.
  • BrowserStack has a good variety of devices and browsers for us to test on.
  • It's easy to access BrowserStack from anywhere that I have Internet access.
  • I can inspect my code and any errors, and also test changes on the device that I am logged into. It makes troubleshooting so much easier.
Anonymous | TrustRadius Reviewer

Sauce Labs

  • We have a strong partnership with our account team. They are always willing to help us understand how we are doing, what the opportunity areas are, and are there new tools and capabilities we can take advantage of.
  • They have been a big advocate for the quality work we are doing in our company. This changed some of the perception within our own organization and I'm grateful for that.
  • Analytics are awesome and always help us understand how we can do better.
Anonymous | TrustRadius Reviewer

Cons

BrowserStack

  • It can be a challenge to use it when you're accessing it from within a corporate firewall. In my view, this is the Firewall's problem, but anything that BrowserStack can do to ease that pain will expand its ability to be useful in more locked-down companies.
Anonymous | TrustRadius Reviewer

Sauce Labs

  • Some of the documentation is old.
  • Some of the documentation is missing for pure beginners. There are companies that throw newbies to the wolves with testing and say, "Go do this thing."
  • "This thing" can't always be done with the enormity of the new toys that are available if those toys don't have "Step 1: Power on computer" kinds of tutorials.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BrowserStack

BrowserStack 10.0
Based on 6 answers
It's simply a must-have tool. As a designer, I have to ensure my work is at least functional in older browsers. I also have to ensure that, when I design for mobile devices, any differences between platforms aren't problematic. BrowserStack allows me to test my work in a fraction of the time, with a whole lot more accuracy.
Eric Karkovack | TrustRadius Reviewer

Sauce Labs

Sauce Labs 7.7
Based on 17 answers
I love how it's super easy to use. Not only that but it ensures security and it always has great updates to ensure that it continues to be awesome.Also, I love how nice the people there are too. Their support tea is amazing. Anytime, I have a question, they are super speedy to answer.
Anonymous | TrustRadius Reviewer

Usability

BrowserStack

BrowserStack 9.3
Based on 16 answers
BrowserStack has a clean and simple to use interface. I like that it has a "straight to the point" type feel to it. I don't log in and wonder where I need to go to do what I need to do. I'm able to log in and quickly begin my testing process of issues and then get out and get back to the client/reader.
Anonymous | TrustRadius Reviewer

Sauce Labs

Sauce Labs 8.8
Based on 14 answers
It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
Brook Beam | TrustRadius Reviewer

Reliability and Availability

BrowserStack

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 9.1
Based on 6 answers
Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
Anonymous | TrustRadius Reviewer

Performance

BrowserStack

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 9.0
Based on 6 answers
The execution of automated tests in Sauce Labs virtual machines is slightly slower than its main competition. Furthermore, the spin-up time of virtual machines (particularly device simulators or emulators) is significantly slower in our experience than its primary competition. The Sauce Connect Proxy further adds to performance decrease when used in our experience (around 10%-20% decrease when used), such that each call to the remote WebDriver instance in your test scripts can take upwards of 100-200 milliseconds.
Brook Beam | TrustRadius Reviewer

Support Rating

BrowserStack

BrowserStack 8.5
Based on 16 answers
I sound like a broken record, but there's not too many negatives to say about BrowserStack. With so many devices nowadays, it's ESSENTIAL to our business to view/test on all browsers to provide the very best customer service. The up-to-date releases always guarantees that the product is supported with any "updates" from any browser or device.
Anonymous | TrustRadius Reviewer

Sauce Labs

Sauce Labs 8.7
Based on 22 answers
While initial response time is quick, the initial question is the only thing that happens fast.
That's a standard request like adding one more error log or make sure I use the latest version of libs.
All further cmmunication goes really slow.
I am not sure my requests reach proper addresses quick enough.
In 50% of cases I receive a response in a few months (in half of cases stating that the issue can't be addressed).
It's often would be enough just to know if the fix is on the roadmap, but slow responses don't allow any planning.
Anonymous | TrustRadius Reviewer

Implementation Rating

BrowserStack

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 8.1
Based on 14 answers
I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
Nancy Cheng | TrustRadius Reviewer

Alternatives Considered

BrowserStack

Compared to other products I've found BrowserStack to have an easy-to-use interface, it offers all the platforms I need and it runs quickly and reliably. The browser plugin is an especially useful feature so I can almost instantly open a URL in one of my BrowserStack presets. It proved useful for basic use at the free price level and for large team use at the higher price level.
Matt Emge | TrustRadius Reviewer

Sauce Labs

We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.
Anonymous | TrustRadius Reviewer

Scalability

BrowserStack

No score
No answers yet
No answers on this topic

Sauce Labs

Sauce Labs 9.1
Based on 3 answers
this is a great tool to run automation testing, you will have a broad option of browsers and mobile devices, I am giving an 8 only because the overall performance is kind of slow, specially with the mobile devices
Anonymous | TrustRadius Reviewer

Return on Investment

BrowserStack

  • Browserstack has provided us with a quick solution to cross browser compatibility testing at a low cost.
  • Direct impact on ROI is difficult to judge compared to the past, when there were no reliable options for testing across numerous platforms.
  • We had to pull back on our userbase when costs went too high for each individual to access the platform simultaneously.
Nick Jastrebski | TrustRadius Reviewer

Sauce Labs

  • Monthly cost was a bit higher than expected, which had a slight negative impact
  • Immediate transparency into application performance on various mobile devices was a major positive impact
  • Ability to run tests on various versions as needed was a positive impact
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

BrowserStack

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BrowserStack Editions & Modules

Edition
Live - Desktop$291
Live - Desktop & Mobile$391
Live - Team PlansContact sales team
Automate Pro$1293
Automate Mobile$1993
EnterpriseContact sales team
Percy - Free$05
Percy - Professional$996
Percy - EnterpriseContact sales team
App Live$298
App Automate$1998
  1. per user/per month
  2. none
  3. per user/per month
  4. none
  5. per month
  6. per user/per month
  7. none
  8. per user/per month
Additional Pricing Details

Sauce Labs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Sauce Labs Editions & Modules

Edition
Live Testing$19.001
Virtual Cloud$149.001
  1. per month
Additional Pricing Details
Free service available for Open Source projects.

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