BrowserStack vs. Sauce Labs vs. Selenium

BrowserStack is very useful if you need to troubleshoot a client's reported experience from using an older device or browser version that you do not own and can not personally replicate in-house. For instance, if you are in a Windows environment and your client has a Mac, or if you have iPhones and they have Android. It's also great for ensuring that above-the-fold content is presented effectively across a variety of mobile devices and optimizing visitor experiences. If you are a small business with lower client volumes where these services are needed, then the price point may be high.

Having used some of the competitor's tools over the year I would say that SauceLabs provides a lot of value for money if you plan to run long sets of tests with high frequencies. Paying for a single slot means you can run tests whenever you want without creeping costs but it does make running tests in parallel require an extra slot. Currently, our test suite takes over three hours to run and at the moment it is cost prohibitive to purchase an extra slot. However, having access to live testing and integration with Appium is great.

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When you have to test the UI and how it behaves when certain actions are performed, you need something that can automate the browsers. This is where Selenium comes to the rescue. If you have to test APIs and not the frontend (UI), I would recommend going with other libraries that support HTTP Requests. Selenium is good only when you have no choice but to run the steps on a browser.

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• Tests Android and iOS on real devices on cloud, without the need to purchase the devices.
• Run Maestro tests and other frameworks on real devices, reporting the errors to be fixed to developers or the test workflows that failed to the QA team.
• The quality reports at the end of the tests are really good, because they contain videos of the tests being performed on the devices. So, not only text, I can check the behavior of the application exactly how it runs.

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• Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support
• Provides a rich selection of browser/platform availability for customer issue reproduction
• Provides a comprehensive set of virtual mobile device configurations for automation and availability
• Sauce Labs' SaaS and self service tools work and perform well

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• For any web based UI automation, Selenium is the best tool out there to automate your tests.
• It supports multiple coding languages like Java, Python, Ruby, C# etc.. to choose from.
• There is a huge community of users and can get many answers on StackOverFlow.
• It has lot of other plugins to make your tests even more efficient.

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• The documentation needs to improve for browser edge cases, such as "approving permissions automatically". There are several "solutions" posted, none of which worked. I needed to go to Discord to get the real solution.
• Documentation in general seems to provide answers that are unclear or flaky
• There needs to be a more reliable way to programmatically choose device, platform, and window size by being able to query a 'plan' endpoint instead of just 'failing the combination.'

• I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically.

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• Selenium is pretty user-friendly but sometimes tests tend to flake out. I'd say roughly one out of twenty tests yields a false positive.
• Selenium software cannot read images. This is a minor negative because a free plug-in is available from alternate sources.
• Slowness may be a minor factor with Selenium, though this is an issue with basically any testing software since waiting on a site to execute JavaScript requires the browser to wait for a particular action.

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It's almost the 3rd year for us and it's renewal time for us. So yes, we are already discussing how many licenses we need to increase as users are increasing internally. So it's 100% sure that we are already planning renewal this year as well BrowserStack with live and app automate.

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As we currently know, there's nothing on the market with a big feature set like saucelabs at their current price point. Along with the business not having to learn a whole new tool to use again and the ability to refresh our private devices and the continuously growing number of public devices available and features.

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We love this product mainly because of its high customization abilities and the ease of use. Moreover, its free and can be learned easily through online communities and videos. The tests are more consistent and reliable as compared to Manual tests. It has enabled us to test a large number of features all in one go, which would have impossible through manual tests. The reports generated at the end of the tests are really helpful for the QA and the development teams to get a fair view of the application.

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So many options that it can be a little overwhelming, but the core functions are easy to find and use and it's usually not too hard to figure things out for the more complex tasks. Very easy to boot up a device and a specific browser from the dashboard to begin a manual website test.

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It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.

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For those who are unfamiliar with coding, there is a bit of a learning curve. There is plenty of helpful documentation and resources but it can take a little time to get the software up and running. Once you get the hang of how Selenium works, and what it can do, you realize how many things you can use it for, and how many processes you can automate.

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I rated BrowserStack's availability a 10 because it is consistently reliable, with minimal to no downtime or unplanned outages. The platform is accessible whenever needed, ensuring uninterrupted testing. Its robust infrastructure and proactive monitoring ensure a seamless experience, allowing us to meet deadlines without delays caused by availability issues and all

Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.

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The tests are fast considering the fact that they're Appium tests. I've seen tests reliably pass or fail when they're supposed to, with next to zero issues on the BrowserStack side of things. Tests launch only seconds after I kick off them off from my CLI.

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The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.

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I've not had much direct interaction with the BrowserStack support team. The help and community are great and we've not run into any issue that has really required us to reach out. I guess having a stable and easy to use system means you may never need to contact support.

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The people here are just so friendly and personable. For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up

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The Selenium app has a pretty fat community of users. For the problems we are experiencing, we are primarily receiving support from these communities. In addition, there is widespread service support. Instant support is given to the problems we experience when we need Online support. We and our team are happy to provide this support, especially before important deployment processes

Yes, it was online training on meet, and trainer looks like skilled and technical strong, he has covered end to end all the features and he has answers all the queries. because of this trainings we are able to implement it by our own in the organization, thank you for support and training.

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It was a quick training from the support of browserstack, it was nice and easy to understand, thanks again for the support given by the team. and regularly I used to receive mails for training from support for any new feature they launch, I was able to spread same training to all my team and dev.

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I rated the implementation satisfaction an 8 because while it went smoothly overall, there were some challenges during the initial learning phase and integration with existing tools. Key insights include the importance of providing sufficient training upfront and ensuring seamless integration with other systems to minimize disruptions and improve adoption speed.

I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started

We did everything we needed to use it. Now we can execute our tests on different operational systems and browsers running few tests simultaneously. We also implemented Appium framework to execute our tests on mobile devices, such as iPhones, iPads, Android phones and tablets. We use SauceLabs for our test execution and Jenkins for continuous integration.

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BrowserStack is simpler and more user friendly than Sauce Labs and can be easily learned by any individual who is new to it and does not require much efforts. Also, BrowserStack is more trusted by the clients that we offer services to, and is always considered the best option among others.

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We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.

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At the time of adoption, there were not many other alternatives that were even close to being competitive when it comes to browser testing. As far as I know now to this day, there is still little competition to Selenium for what it does. Any other browser-based testing still utilises Selenium to interact with the browser.

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No Vendors were involved, directly dealt with Browserstack

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I may not be the best person to answer this as I am only using it for 1 department and at 1 site but will still try my best As far as Scalability for Devices for Mobile Automation is concerned, it gets a Solid 10, as the users can run cases on upto 10 device parallel and also have the best choices of devices to choose

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With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.

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Not used

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• Browserstack improved our internal confidence level when it came to signing off on testing
• Browserstack improved the confidence level of our clients by decreasing the number of bugs found during PVT and providing an entry level opportunity for our clients to perform UAT using the same tools.

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• Eh... Negligible? Being on AWS West makes it quite a few hops for us, so the process times out every now and again. That is frustrating.
• I can't really speak to the dollars, as I am not privy to the information.

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• There hasn’t been a downside to using it yet other than we’ve got to update the programs we create for each change.
• This has saved us hundreds of hours of manpower by allowing our automation engineer to rapid fire tests.
• We are able to screenshot and save entire sites before and after launch with a program the automation engineer created
• We can compare large volumes of data against data in excel docs with a program created using Selenium

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