What users are saying about
8 Ratings
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Top Rated
1230 Ratings
8 Ratings
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Score 8.7 out of 100

UKG Pro

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Top Rated
1230 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

bswift

bswift is well suited for benefit enrollment for both new hires and users looking to change or enroll in benefits during open enrollment. It is less appropriate for people looking to explore personal or additional benefits that are separate from the employer. It is more designed for benefit administrators than it is for individual users.
Michael Latz | TrustRadius Reviewer

UKG Pro

I think UKG is user-friendly, especially on the core side. The UTM/Timesheet side is very involved and sometimes it's hard for me to find what I'm looking for in the [setup]. This is because I personally don't work on the timesheet side as much as the rest of my team. The good news is that I [can] always easily get help from UKG by submitting a ticket; then someone reaches out via email or by phone to drill down on the needs at hand and offer options.
Wendy Thompson | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

bswift
UKG Pro
8.0
Employee demographic data
bswift
UKG Pro
8.5
Employment history
bswift
UKG Pro
7.9
Job profiles and administration
bswift
UKG Pro
8.3
Workflow for transfers, promotions, pay raises, etc.
bswift
UKG Pro
8.1
Organizational charting
bswift
UKG Pro
7.3
Organization and location management
bswift
UKG Pro
8.1
Compliance data (COBRA, OSHA, etc.)
bswift
UKG Pro
7.9

Payroll Management

bswift
UKG Pro
8.4
Pay calculation
bswift
UKG Pro
8.7
Support for external payroll vendors
bswift
UKG Pro
8.3
Off-cycle/On-Demand payment
bswift
UKG Pro
8.0
Benefit plan administration
bswift
UKG Pro
8.2
Direct deposit files
bswift
UKG Pro
9.0
Salary revision and increment management
bswift
UKG Pro
8.5
Reimbursement management
bswift
UKG Pro
8.0

Leave and Attendance Management

bswift
UKG Pro
7.7
Approval workflow
bswift
UKG Pro
7.7
Balance details
bswift
UKG Pro
7.9
Annual carry-forward and encashment
bswift
UKG Pro
7.5

Employee Self Service

bswift
UKG Pro
8.4
View and generate pay and benefit information
bswift
UKG Pro
8.8
Update personal information
bswift
UKG Pro
9.0
View company policy documentation
bswift
UKG Pro
8.2
Employee recognition
bswift
UKG Pro
7.7
View job history
bswift
UKG Pro
8.5

Asset Management

bswift
UKG Pro
6.3
Tracking of all physical assets
bswift
UKG Pro
6.3

HR Reporting

bswift
UKG Pro
7.7
Report builder
bswift
UKG Pro
7.8
Pre-built reports
bswift
UKG Pro
7.9
Ability to combine HR data with external data
bswift
UKG Pro
7.4

Onboarding

bswift
UKG Pro
8.6
New hire portal
bswift
UKG Pro
8.8
Manager tracking tools
bswift
UKG Pro
8.4

Performance and Goals

bswift
UKG Pro
7.7
Corporate goal setting
bswift
UKG Pro
7.4
Individual goal setting
bswift
UKG Pro
8.1
Line-of sight-visibility
bswift
UKG Pro
7.4
Performance tracking
bswift
UKG Pro
7.9

Performance Management

bswift
UKG Pro
7.8
Performance plans
bswift
UKG Pro
7.8
Performance improvement plans
bswift
UKG Pro
7.5
Review status tracking
bswift
UKG Pro
8.1
Review reminders
bswift
UKG Pro
7.7
Multiple review frequency
bswift
UKG Pro
7.9

Succession Planning

bswift
UKG Pro
7.0
Create succession plans/pools
bswift
UKG Pro
6.9
Candidate ranking
bswift
UKG Pro
7.2
Candidate search
bswift
UKG Pro
7.2
Candidate development
bswift
UKG Pro
6.9

Recruiting / ATS

bswift
UKG Pro
7.7
Job Requisition Management
bswift
UKG Pro
7.7
Company Website Posting
bswift
UKG Pro
8.4
Publish to Social Media
bswift
UKG Pro
7.4
Job Search Site Posting
bswift
UKG Pro
7.9
Duplicate Candidate Prevention
bswift
UKG Pro
6.9
Applicant Tracking
bswift
UKG Pro
8.1
Notifications and Alerts
bswift
UKG Pro
7.7

Pros

bswift

  • bswift breaks down each benefit into its individual components really well.
  • bswift provides ample resources for additional support (phone numbers, emails, FAQ documents)
  • bswift makes it easy to compare the pros and cons of several benefit alternatives
Tolulope Lawal | TrustRadius Reviewer

UKG Pro

  • UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
  • The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
  • UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
Jeremy Johnson | TrustRadius Reviewer

Cons

bswift

  • They should have better price point for large customers
  • Better EDI for Oracle cloud
Anonymous | TrustRadius Reviewer

UKG Pro

  • Supervisors have difficulty with the time off approvals. It's not intuitive. Would like to see an interactive time off calendar that allows them to view approved, pending, canceled and rejected requests and also to approve/reject requests from the calendar.
  • Timesheets do not display daily hours in terms of regular and OT. It just lists the total number of hours worked. It would be helpful if it would break it down to regular and OT on the timesheet itself. Makes it easier for supervisors when reviewing and approving timecards.
  • In the Employee Admin/My Employees list, it would be nice if the default view was active employees only. Most of the time that is what people want to see. There are far less times that we try to view termed employees.
  • When employees use the mobile app and try to access their timecards, it diverts them to the web version and they have to log in a second time. It would be nice to have an app that they could access all that information in a single location.
Jackie Marchand | TrustRadius Reviewer

Likelihood to Renew

bswift

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.5
Based on 189 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

bswift

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.0
Based on 114 answers
Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.
Juan Osegueda | TrustRadius Reviewer

Reliability and Availability

bswift

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.6
Based on 127 answers
In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Performance

bswift

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.3
Based on 482 answers
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Christi Wehby | TrustRadius Reviewer

Support Rating

bswift

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.5
Based on 785 answers
I have always had quick response times from UKG.The support staff has always been very knowledgeable and will to assist.They like to help you with your issue and show you how to correct if needed again.They also provide articles and step by step instruction if necessary.I am a very hands on person. They will help by explaining what and why, which is a big deal to me
Deborah Van Dyke | TrustRadius Reviewer

In-Person Training

bswift

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.9
Based on 82 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

bswift

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.9
Based on 194 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

bswift

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 7.6
Based on 151 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

bswift

bswift was chosen over a myriad of alternatives primarily because its user interface is simple and intuitive, and because the support offered by bswift is exceptional.
Tolulope Lawal | TrustRadius Reviewer

UKG Pro

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Aaron White | TrustRadius Reviewer

Scalability

Return on Investment

bswift

  • Ease of planning
  • Better ROI than managing inhouse
  • EDI needs to be improved
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
Victoria Tourangeau | TrustRadius Reviewer

Screenshots

Pricing Details

bswift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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