Bullhorn ATS & CRM vs. PCRecruiter

Bullhorn served as a very reliable and thorough tracking system for contacts, discovering prospects, and maintaining track of all relevant data. There are many customization options, strong search results, and sensible workflows. Excellent reporting tool. When we needed to find new resumes but all we could find were talents who had previously been discovered, it was less appropriate. Job Boards outperformed Bull Horn in terms of speed and quality.

Incentivized

For presenting candidates to clients, PCRecruiter has had rave reviews from clients. It's easy to look through a candidate's profile and provide feedback. Like I said earlier, if it could retain real-time information on a candidate, it would be more effective, not having me have to resend a candidate to a client every time there is something new added to a candidate profile. It would be great to have templates for candidate letters so we wouldn't have to write our own. It would be nice if the parsing feature was more effective in pulling over all the information - as often I have to add in information or make adjustments on parsing.

Incentivized

• It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application.
• The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring.
• The messaging automation feature again helps to save our time.

Incentivized

• Applicant tracking is a great tool. We are able to search resumes or search by keyword. This is a definite time saver and will eliminate your filing cabinets.
• Linking candidates to job orders. We are able to create jobs and link candidates to open job orders. This allows us to see what positions are currently open and also lets us know the length of time the position was open before being filled.
• Notes: We are able to keep notes on start dates, end dates, call-offs, tardiness, workers comp claims, disciplinary, and anything else that our company needs. This is a great tool when you have workers comp claims, unemployment, or documentation for ending a work assignment.

Incentivized

• Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
• Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
• Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.

Incentivized

• Although PCRecruiter offers API's we would like to see a more Mobile friendly version. Especially for candidates when applying for a position.
• Some of the administrative function still require writing a SQL query. For example there is no easy way to clear out a large number of old form letters and merging large numbers of duplicate records.
• The basic web extension for clients is very limited. For example the position screen only shows the position title which if you have five positions with the title of "Sales Rep" in five different cities you can not to tell them apart.

Incentivized

We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.

Incentivized

I really like using PCRecruiter and give this rating because the product has helped me with all the reports and services I need to make my job easier. I also enjoy the fact that if I do happen to have an issue of some sort, I can either search for the solution or I can contact a technician and they will take care of the issue immediately.

It isn't the best ATS out there. It lacks on both the recruitment and sales side. There is no way to differentiate between prospects, candidates, and clients. There isn't a way to merge accounts and names, so there are many duplicates. Too may paid add ons. I had a much longer review written up and the page just deleted it, but I wouldn't recommend Bullhorn first or even third. It feels like it hasn't been fully realized yet. There are certainly some good things about the product, but more areas where they can improve.

Incentivized

As the past VP of Recruiting for a boutique search firm. I trained many recruiters on the PCR system. All were using the system like a pro in a week to 10 days tops. PCR does everything a recruiting team will need without being overly complicated to learn or navigate.

Incentivized

I have had little to no downtime with PC Recruiter (except for planned maintenance). Whether I am using it on my laptop or the mobile versions (iPad and Android based phone), I am able to get to my information quickly and easily

Except for an occassional "bug" in the software the system works very well and has for many years and thru sevewral upgrades.

It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?). I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks

I gave it this rating because I find that even though they are great support, they don't help to improve the situation because often it is out of their hands. It is that the website is down or some other issue that they can not readily fix. While helpful, I think some changes need to be made for this software to work better.

Incentivized

Breathe is a great tool for smaller internal recruitment teams and I have previously used an in-house built system similar however Bullhorn is something you can use across larger businesses and growing SME's it works well for international businesses as everything is updated in real-time. The support function is excellent and the training tools for new starters are super helpful for our L&D team. Your account manager is also great for assisting in personalising sections to make them more business specific.

Incentivized

PCRecruiter is very effective in the placement of employees and has been able to achieve our vision. My experience with a similar platform was not as effective as with PCRecruiter since the speed of loading web pages is reliable. The cost of deploying PCRecruiter is relatively low as compared to other recruiting software. The support team of this platform is very reliable and can be easily reached at any time.

Incentivized

• Bullhorn has helped with the standardization of data which allows us to track our high, low and in between individuals. It allows for corporate bench marks to be tracked. It also allows for a closer look at all of the data points to make decisions versus making decisions based on perceptions. The data has definitely helped us make better business decisions because of the reporting capabilities.
• Bullhorn has some great marketplace partners and additional products like VMS Access that help with your VMS clients. This is a real time saver.

• Because I am a solo practitioner, with low volume recruiting, I don't use it to the fullest extent. So I'd say zero impact other than to track my information in case of discrepancies with clients.
• There is a learning curve, so it does take away time from your day to learn the system.
• Price is good.

Incentivized