What users are saying about
25 Ratings
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Top Rated
269 Ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

EZ Texting

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Top Rated
269 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Cloud PBX

    7.9

    CallFire

    79%

    EZ Texting

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Hosted PBX

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    User templates

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Call reports

    8.3
    83%
    10 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    9.3

    CallFire

    93%

    EZ Texting

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Call park

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    10.0

    CallFire

    100%

    EZ Texting

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Video conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Audio conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.3

    CallFire

    83%

    EZ Texting

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • CallFire is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    9.7

    CallFire

    97%
    15 Ratings
    8.5

    EZ Texting

    85%
    196 Ratings

    Likelihood to Renew

    9.0

    CallFire

    90%
    1 Rating
    8.7

    EZ Texting

    87%
    9 Ratings

    Usability

    CallFire

    N/A
    0 Ratings
    9.0

    EZ Texting

    90%
    35 Ratings

    Availability

    CallFire

    N/A
    0 Ratings
    10.0

    EZ Texting

    100%
    2 Ratings

    Performance

    CallFire

    N/A
    0 Ratings
    10.0

    EZ Texting

    100%
    2 Ratings

    Support Rating

    CallFire

    N/A
    0 Ratings
    8.6

    EZ Texting

    86%
    188 Ratings

    Implementation Rating

    CallFire

    N/A
    0 Ratings
    10.0

    EZ Texting

    100%
    5 Ratings

    Product Scalability

    CallFire

    N/A
    0 Ratings
    10.0

    EZ Texting

    100%
    1 Rating

    Likelihood to Recommend

    CallFire

    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Chase Muehlheuser | TrustRadius Reviewer

    EZ Texting

    I think it's great if you don't have a network of texting platforms to reach out to or if you have no clue about TCP or 10DLC regulations. If you want a lot of back-end data analytics, etc, or something that will tell you about click rates to complete a form or something along those lines then you will not be happy with the product.
    Anonymous | TrustRadius Reviewer

    Pros

    CallFire

    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Justin McClelland | TrustRadius Reviewer

    EZ Texting

    • Easy to use web interface.
    • The ability to set up our main business phone to receive texts is fantastic.
    • There are an abundance of features we haven't even explored yet but look forward to doing so!
    • The mobile app is great alternative when a desktop or laptop isn't available.
    Shaun Rogers | TrustRadius Reviewer

    Cons

    CallFire

    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Benjamin Cutler | TrustRadius Reviewer

    EZ Texting

    • Texts should sync between multiple devices. We cannot all reply to patient texts to share the work load because we don't know if another employee has already responded. It just doesn't show up. If we answer on our phone via the app, the desktop doesn't update with the reply. So we have to look back and forth between any of the devices used to reply to determine which patients have already received a reply, etc.
    • We could really use an "out of office" automatic reply. We had a company retreat to Cancun and hated having to text all weekend with patients, when it would have been much more relaxing to know that they could get an automatic reply that we would be back in the office on Monday.
    • Patients accidentally unsubscribe from us often because they text things that sound like "remove from list" etc. For example, when patients ask us to cancel their appointment.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    CallFire

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    CallFire Editions & Modules

    Edition
    Pro$599.001
    Grow$299.001
    Startup$199.001
    Lite$99.001
    1. per month
    Additional Pricing Details

    EZ Texting

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $19 per month

    EZ Texting Editions & Modules

    Edition
    Value$191
    Essentials$291
    Premium$491
    ProfessionalContact sales team
    1. per month
    2. none
    Additional Pricing Details

    Likelihood to Renew

    CallFire

    CallFire 9.0
    Based on 1 answer
    There is no reason not to, it has proven effective in the usage
    Anonymous | TrustRadius Reviewer

    EZ Texting

    EZ Texting 8.7
    Based on 9 answers
    We're excited about EZ Texting and what it does for us. We want to get more into automation with campaigns dealing directly with web sales so a more robust solution will likely leave EZ Texting as our event activation partner and only be used during select times of the year.
    Christopher Payne | TrustRadius Reviewer

    Usability

    CallFire

    No score
    No answers yet
    No answers on this topic

    EZ Texting

    EZ Texting 9.0
    Based on 35 answers
    EZ Texting is easy to use and understand. We have taught several employees to use it and after one tutorial they are able to use it on their own with no problems. Straight forward and to the point, EZ Texting is set up to be user friendly and needs minimal instructions.
    Alisha McIntosh | TrustRadius Reviewer

    Reliability and Availability

    CallFire

    No score
    No answers yet
    No answers on this topic

    EZ Texting

    EZ Texting 10.0
    Based on 2 answers
    We have never needed to use the system and it be unavailable. They seem to schedule their server maintenance perfectly (at least for us!).
    Anonymous | TrustRadius Reviewer

    Performance

    CallFire

    No score
    No answers yet
    No answers on this topic

    EZ Texting

    EZ Texting 10.0
    Based on 2 answers
    Your internet connection/speed is the only limiting factor. EZ Texting's pages are optimized to load quickly and do so.
    Anonymous | TrustRadius Reviewer

    Support Rating

    CallFire

    No score
    No answers yet
    No answers on this topic

    EZ Texting

    EZ Texting 8.6
    Based on 188 answers
    The tech support at EZ Texting is amazing. They are there all the time and are available to chat or to talk on the phone. They are all very friendly individuals who have a very calming tone and will make sure that you walk away satisfied. They are very professional.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    CallFire

    No score
    No answers yet
    No answers on this topic

    EZ Texting

    EZ Texting 10.0
    Based on 5 answers
    The most important aspect of implementation was selecting a valuable keyword. When we first started using EZ Texting, we were able to grab a simple, easy word to use to connect people to our texts. That proved invaluable in our marketing and selling people on using the service. If we didn't have a good word, I would imagine it wouldn't have been as successful.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Jason Revilla | TrustRadius Reviewer

    EZ Texting

    Truly, EZ Texting had more features, functionality and a better value proposition for our organization than others in its field. We didn't need a huge platform with a supermarket of features, we only needed limited features that were easy to implement and manage. For us, this platform made the most sense.
    Ben Caplan | TrustRadius Reviewer

    Scalability

    CallFire

    No score
    No answers yet
    No answers on this topic

    EZ Texting

    EZ Texting 10.0
    Based on 1 answer
    We have never had a problem with the system NOT sending out our message.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Anonymous | TrustRadius Reviewer

    EZ Texting

    • Using EZ Texting to remind our drivers to do their safety training each month has increased participation in the training program by 47% over the last year.
    • Drivers have communicated that they feel they are more heard due to the reply to the message feature on each text we send out and the manner in which we address any concerns. They may have been hesitant to call into the office in the past about issues but now they are comfortable sending a text.
    Anonymous | TrustRadius Reviewer

    Screenshots

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