What users are saying about
26 Ratings
65 Ratings
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

  • CallFire ranks higher in 2 feature sets: Call Management, VoIP system collaboration
  • Zoom Phone ranks higher in 2 feature sets: Cloud PBX, Mobile apps

Cloud PBX

7.8

CallFire

78%
8.8

Zoom Phone

88%
Zoom Phone ranks higher in 5/5 features

Hosted PBX

6.0
60%
2 Ratings
8.8
88%
5 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
7 Ratings
9.2
92%
6 Ratings

User templates

7.0
70%
4 Ratings
8.5
85%
7 Ratings

Call reports

8.2
82%
10 Ratings
8.2
82%
10 Ratings

Directory of employee names

9.0
90%
5 Ratings
9.4
94%
9 Ratings

Call Management

9.3

CallFire

93%
9.0

Zoom Phone

90%
CallFire ranks higher in 3/5 features

Answering rules

8.0
80%
7 Ratings
9.2
92%
9 Ratings

Call recording

10.0
100%
10 Ratings
9.5
95%
10 Ratings

Call park

8.5
85%
3 Ratings
8.8
88%
6 Ratings

Call screening

10.0
100%
4 Ratings
8.9
89%
8 Ratings

Message alerts

10.0
100%
5 Ratings
8.8
88%
8 Ratings

VoIP system collaboration

10.0

CallFire

100%
9.5

Zoom Phone

95%
Zoom Phone ranks higher in 3/4 features

Video conferencing

10.0
100%
1 Rating
9.8
98%
11 Ratings

Audio conferencing

10.0
100%
1 Rating
10.0
100%
11 Ratings

Video screen sharing

N/A
0 Ratings
10.0
100%
11 Ratings

Instant messaging

N/A
0 Ratings
8.0
80%
8 Ratings

Mobile apps

8.3

CallFire

83%
9.5

Zoom Phone

95%
Zoom Phone ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
2 Ratings
9.6
96%
10 Ratings

Mobile app for Android

8.0
80%
1 Rating
9.4
94%
7 Ratings

Attribute Ratings

  • CallFire is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

CallFire

96%
15 Ratings
9.5

Zoom Phone

95%
12 Ratings

Likelihood to Renew

9.0

CallFire

90%
1 Rating

Zoom Phone

N/A
0 Ratings

Usability

CallFire

N/A
0 Ratings
8.0

Zoom Phone

80%
1 Rating

Support Rating

CallFire

N/A
0 Ratings
6.6

Zoom Phone

66%
4 Ratings

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Read full review

Zoom

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Read full review

Zoom

  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Read full review

Zoom

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Read full review

Pricing Details

CallFire

Starting Price

$99 per month

Editions & Modules

CallFire editions and modules pricing
EditionModules
Pro$599.001
Grow$299.002
Startup$199.003
Lite$99.004

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Zoom Phone

Starting Price

Editions & Modules

Zoom Phone editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallFire

    There is no reason not to, it has proven effective in the usage
    Read full review

    Zoom

    No answers on this topic

    Usability

    CallFire

    No answers on this topic

    Zoom

    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Read full review

    Support Rating

    CallFire

    No answers on this topic

    Zoom

    Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
    Read full review

    Alternatives Considered

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Read full review

    Zoom

    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
    Read full review

    Return on Investment

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Read full review

    Zoom

    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Read full review

    Screenshots

    Add comparison