TrustRadius: an HG Insights company

Carbonite by OpenText vs. KnowBe4 Security Awareness Training

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Carbonite by OpenText

    Score7.1 out of 10
    N/ACarbonite by OpenText (also replacing the former EVault products acquired from Seagate in 2016) is a cloud backup solution for small business. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite users can protect virtually any type of file.N/A

    KnowBe4 Security Awareness Training

    Score9 out of 10
    N/AKnowBe4 is a security awareness and compliance training and simulated social engineering product. It is used by organizations worldwide to strengthen their security culture and reduce risk. The product includes a comprehensive suite of awareness and compliance training, real-time user coaching, AI-powered simulated social engineering, crowdsourced anti-phishing defense and an AI suite that enhances risk management through personalized training and automation. With…

    $2.79

    per seat

    Pricing
    Carbonite by OpenTextKnowBe4 Security Awareness Training
    Editions & Modules
    No answers on this topic
    SAT Advanced 501-1000 Monthly Pricing 3 Year
    $2.79
    per seat
    SAT Advanced 251-500 Monthly Pricing 3 Year
    $2.96
    per seat
    SAT Advanced 101-250 Monthly Pricing 3 Year
    $3.19
    per seat
    SAT Advanced 51-100 Monthly Pricing 3 Year
    $3.40
    per seat
    SAT Advanced 25-50 Monthly Pricing 3 Year
    $3.75
    per seat
    Offerings
    Pricing Offerings
    Carbonite by OpenTextKnowBe4 Security Awareness Training
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Pricing listed is for SAT Advanced. Other levels available. For organizations with over 1,000 seats, get a quote.
    More Pricing Information
    Community Pulse
    Carbonite by OpenTextKnowBe4 Security Awareness Training
    Considered Both Products
    OpenText
    No answer on this topic
    KnowBe4
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    98%
    Would buy again
    673 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    99%
    Delivers good value for the price
    639 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    99%
    Happy with the feature set
    679 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    96%
    Lived up to sales and marketing promises
    532 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    97%
    Implementation went as expected
    572 Answers
    Features
    Carbonite by OpenTextKnowBe4 Security Awareness Training
    Data Center Backup
    Comparison of Data Center Backup features of Carbonite by OpenText and KnowBe4 Security Awareness Training
    Feature
    Carbonite by OpenText
    8.7
    24 Ratings
    2% above category average
    KnowBe4 Security Awareness Training
    -
    Ratings
    Universal recovery10.09 Ratings00 Ratings
    Instant recovery3.311 Ratings00 Ratings
    Recovery verification9.89 Ratings00 Ratings
    Business application protection9.015 Ratings00 Ratings
    Multiple backup destinations10.016 Ratings00 Ratings
    Incremental backup identification9.821 Ratings00 Ratings
    Backup to the cloud9.423 Ratings00 Ratings
    Deduplication and file compression9.013 Ratings00 Ratings
    Snapshots10.011 Ratings00 Ratings
    Flexible deployment8.812 Ratings00 Ratings
    Management dashboard8.812 Ratings00 Ratings
    Platform support8.813 Ratings00 Ratings
    Retention options6.014 Ratings00 Ratings
    Encryption9.914 Ratings00 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Carbonite by OpenText and KnowBe4 Security Awareness Training
    Feature
    Carbonite by OpenText
    8.4
    3 Ratings
    1% below category average
    KnowBe4 Security Awareness Training
    -
    Ratings
    Continuous data protection8.33 Ratings00 Ratings
    Replication8.32 Ratings00 Ratings
    Operational reporting and analytics6.93 Ratings00 Ratings
    Malware protection9.01 Ratings00 Ratings
    Multi-location capabilities8.22 Ratings00 Ratings
    Ransomware Recovery10.02 Ratings00 Ratings
    Security
    Comparison of Security features of Carbonite by OpenText and KnowBe4 Security Awareness Training
    Feature
    Carbonite by OpenText
    -
    Ratings
    KnowBe4 Security Awareness Training
    8.7
    350 Ratings
    0% above category average
    Single sign-on capability00 Ratings8.8312 Ratings
    Role-based user permissions00 Ratings8.7338 Ratings
    Security Awareness Training
    Comparison of Security Awareness Training features of Carbonite by OpenText and KnowBe4 Security Awareness Training
    Feature
    Carbonite by OpenText
    -
    Ratings
    KnowBe4 Security Awareness Training
    8.2
    382 Ratings
    4% below category average
    Training Content Library00 Ratings8.6379 Ratings
    Multilingual Training Content00 Ratings8.4215 Ratings
    Training Gamification00 Ratings7.4316 Ratings
    Industry-Specific Security Training00 Ratings7.6334 Ratings
    Individualized Security Training Plans00 Ratings8.1324 Ratings
    Phishing Simulations00 Ratings9.2377 Ratings
    Security Reporting00 Ratings8.6367 Ratings
    Integration with Security Tech Stack00 Ratings8.1219 Ratings
    Best Alternatives
    Carbonite by OpenTextKnowBe4 Security Awareness Training
    Small Businesses
    Acronis Cyber Protect
    Score8.7 out of 10
    No answers on this topic
    Medium-sized Companies
    MSP360 Backup
    Score7 out of 10
    Hoxhunt
    Score8.9 out of 10
    Enterprises
    Druva Security Cloud
    Score9.4 out of 10
    Proofpoint Security Awareness Training
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Carbonite by OpenTextKnowBe4 Security Awareness Training
    Likelihood to Recommend
    8.9
    (49 ratings)
    9.1
    (727 ratings)
    Likelihood to Renew
    5.0
    (8 ratings)
    10.0
    (56 ratings)
    Usability
    8.7
    (3 ratings)
    9.1
    (215 ratings)
    Availability
    -
    (0 ratings)
    9.6
    (20 ratings)
    Performance
    -
    (0 ratings)
    9.6
    (21 ratings)
    Support Rating
    8.2
    (3 ratings)
    7.8
    (260 ratings)
    In-Person Training
    -
    (0 ratings)
    8.8
    (5 ratings)
    Online Training
    -
    (0 ratings)
    9.5
    (17 ratings)
    Implementation Rating
    6.4
    (1 ratings)
    8.3
    (24 ratings)
    Configurability
    -
    (0 ratings)
    8.9
    (16 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.1
    (39 ratings)
    Ease of integration
    -
    (0 ratings)
    6.4
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.6
    (21 ratings)
    Professional Services
    -
    (0 ratings)
    8.9
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.6
    (17 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.6
    (16 ratings)
    User Testimonials
    Carbonite by OpenTextKnowBe4 Security Awareness Training
    Likelihood to Recommend
    OpenText
    More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
    Incentivized
    Read full review
    KnowBe4
    I think the most important factor is that our risk has decreased significantly among staff. Our staff is well below the industry (Education) benchmark in terms of users that are "prone to phishing". We also have multiple instances over the years where employees have stopped real efforts to access data illegally or an attempt to take funds from our institution
    Incentivized
    Read full review
    Pros
    OpenText
    • Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
    • Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
    • Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.
    Incentivized
    Read full review
    KnowBe4
    • Phish tests can be set to various difficulty levels as staff becomes more knowledgeable in catching phish emails.
    • Automated phish tests and training save a lot of admin time. The product can also test for phone and USB stick practices.
    • The phish alert button in Outlook, along with PhishER and PhishFlip allow easy managing and response to actual phishing emails.
    • The interactive training is well designed to cover all types of phishing and safe email and phone behavior.
    Incentivized
    Read full review
    Cons
    OpenText
    • While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
    • A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.
    Incentivized
    Read full review
    KnowBe4
    • Many items in the library aren't applicable to our use case, and it's sometimes difficult to filter out what I'm looking for.
    • I don't love the training dashboard, but maybe that's just a "me" thing.
    • Setting up groups can be tedious.
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
    Incentivized
    Read full review
    KnowBe4
    No question, KnowBe4 Security Awareness Training is a great value to our organization. Properly training our users in the proper use of email and how to be aware of possible dangerous emails is incredibly important now. Also, training users in the best practices for phone calls, as well as internet browsing can prevent data or information from being stolen or exposed. Users have even benefited when using their personal devices as a result of the trainings they have received at work.
    Incentivized
    Read full review
    Usability
    OpenText
    Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
    Incentivized
    Read full review
    KnowBe4
    The training videos we have access to are high quality, and provide a wide variety. The Inside Man videos has a cult following within our organization, and has driven a much greater interest in security awareness. And KB4's willingness to negotiate pricing for us as a nonprofit has been very valuable to us as well.
    Incentivized
    Read full review
    Reliability and Availability
    OpenText
    No answers on this topic
    KnowBe4
    There have only been a handful of outages in the 2 years we have had the product. Even during those instances, parts of the system were still operational
    Incentivized
    Read full review
    Performance
    OpenText
    No answers on this topic
    KnowBe4
    Pages load quickly, filter/sort quickly, and don't slow down or freeze. Everything is smooth and very easy to use. There are a places in the UI where you can forget how to get there, but other than that everything is great. We have had no issues using any part of the website.
    Incentivized
    Read full review
    Support Rating
    OpenText
    I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
    Incentivized
    Read full review
    KnowBe4
    Tech prod support is great! I did have to ask for a new customer success rep, needed a more experienced person to match my 12 years of experience running Cybersec training programs. Would suggest that more matching of rep level of knowledge to client level knowledge would help.
    Incentivized
    Read full review
    In-Person Training
    OpenText
    No answers on this topic
    KnowBe4
    Helpful and knowledgeable account managers have helped us navigate and use the system to our full potential
    Incentivized
    Read full review
    Online Training
    OpenText
    No answers on this topic
    KnowBe4
    confusing question. I inherited this application so I didnt get any formal training other than the person who was leaving. The CSM provided some later on when I asked in a zoom call
    Read full review
    Implementation Rating
    OpenText
    We had appliance and we just needed to setup the Director Console which was straight forward and easy.
    Incentivized
    Read full review
    KnowBe4
    The implementation went really well and KnowBe4 was there the whole time on setup to make sure things were setup correctly. The only thing we had to figure out on our own was to script users automatically being added to security groups. So that when they sync to knowBe4 from AD they are placed into the same/correct groups.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
    Incentivized
    Read full review
    KnowBe4
    KnowBe4 offered a significantly more favorable cost-benefit ratio compared to other solutions. Its seamless integration with our existing infrastructure—particularly Active Directory and email systems—was the most compatible with our operational and security requirements.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    OpenText
    No answers on this topic
    KnowBe4
    I was not involved in the pricing, billing or contract terms.
    Incentivized
    Read full review
    Scalability
    OpenText
    No answers on this topic
    KnowBe4
    The product scales greatly. As long as you upgrade the license to support the number of users you are needing, adding in those new users is easy. Also getting those users set up with trainings/campaigns is very easy as well
    Incentivized
    Read full review
    Professional Services
    OpenText
    No answers on this topic
    KnowBe4
    The team was great to work with and took their time to ensure that we knew what we were doing with the product and that it was set up to meet the specific needs of our organization. This wasn't just a cookie-cutter deployment, but rather they focused specifically on our needs.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • We have a safety net that we didn't have before.
    • Key players are now backed up through an automated system that was easy to silently install.
    • The resources used impacted our exchange server negatively and slowed email until it was disabled.
    Incentivized
    Read full review
    KnowBe4
    • There is really no way one can make all the needed trainings with in house resources anymore! The cost for this would be way way more than that of any platform!
    • There is no way to even calculate the damage a company would suffer in case of a cybersecurity breach! So the cost for the use of the KnowBe4 Security Awareness Training platform if minimal compared to that of a possible breach!
    • The cost of creating content for security awareness training is no longer realistic for a company. This is really no option, and it is in no way comparable to the cost of access to the training material available in the KnowBe4 Security Awareness Training platform. Also the training content needs to be constantly updated!
    Incentivized
    Read full review
    ScreenShots

    KnowBe4 Security Awareness Training Screenshots

    Screenshot of The Phishing Dashboard. This displays how end users are doing at-a-glance and in comparison to peers across industries with Industry Benchmarking.Screenshot of KnowBe4's partners, including The Security Awareness Company, Popcorn Training, exploqii, Twist & Shout, El Pescador, CLTRe, Saya University, and MediaPRO. Together, they create security awareness training content available in the ModStore.Screenshot of A security training quiz question showing "Security Moments Series: Spot the Bad Link" asking what Lisa should do when receiving an unexpected email with an HTML attachment, with three answer options and Submit/Cancel buttons.Screenshot of The AIDA Phishing Template Generator interface, which displays a customizable phishing simulation tool with template setup options on the left and a preview of a generated "Annual Bonus Announcement" email featuring a QR code attack vector on the right.Screenshot of The AIDA Configure Training interface, which displays settings for personalized remedial phishing training, including user enrollment options, completion timeframes, knowledge refresher schedules, and notification preferences, with an "Activate Remedial Training" button to implement the configuration.