What users are saying about
45 Ratings
269 Ratings
45 Ratings
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Score 7.5 out of 100
269 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • Chargebee is rated higher in 2 areas: Usability, Support Rating
  • Zuora is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

Chargebee

68%
19 Ratings
6.9

Zuora

69%
135 Ratings

Likelihood to Renew

Chargebee

N/A
0 Ratings
8.6

Zuora

86%
13 Ratings

Usability

8.0

Chargebee

80%
1 Rating
7.6

Zuora

76%
17 Ratings

Availability

Chargebee

N/A
0 Ratings
9.3

Zuora

93%
4 Ratings

Performance

Chargebee

N/A
0 Ratings
9.7

Zuora

97%
6 Ratings

Support Rating

8.0

Chargebee

80%
2 Ratings
7.2

Zuora

72%
24 Ratings

In-Person Training

Chargebee

N/A
0 Ratings
9.3

Zuora

93%
2 Ratings

Online Training

Chargebee

N/A
0 Ratings
7.0

Zuora

70%
2 Ratings

Implementation Rating

Chargebee

N/A
0 Ratings
7.4

Zuora

74%
18 Ratings

Configurability

Chargebee

N/A
0 Ratings
6.6

Zuora

66%
3 Ratings

Ease of integration

Chargebee

N/A
0 Ratings
6.0

Zuora

60%
3 Ratings

Product Scalability

Chargebee

N/A
0 Ratings
10.0

Zuora

100%
2 Ratings

Vendor post-sale

Chargebee

N/A
0 Ratings
10.0

Zuora

100%
2 Ratings

Vendor pre-sale

Chargebee

N/A
0 Ratings
10.0

Zuora

100%
2 Ratings

Likelihood to Recommend

Chargebee Inc

Well-suited:
  • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
  • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
Read full review

Zuora

Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Read full review

Pros

Chargebee Inc

  • Reliable: We've had virtually no issues since launch.
  • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
  • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
Read full review

Zuora

  • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
  • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
  • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
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Cons

Chargebee Inc

  • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
  • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
  • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
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Zuora

  • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
  • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
  • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
Read full review

Pricing Details

Chargebee

Starting Price

$0

Editions & Modules

Chargebee editions and modules pricing
EditionModules
Rise$2491
Scale$5492
EnterpriseContact sales team3

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

Zuora

Starting Price

Editions & Modules

Zuora editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Chargebee Inc

    No answers on this topic

    Zuora

    Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
    Read full review

    Usability

    Chargebee Inc

    It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
    Read full review

    Zuora

    I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
    Read full review

    Reliability and Availability

    Chargebee Inc

    No answers on this topic

    Zuora

    There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
    Read full review

    Performance

    Chargebee Inc

    No answers on this topic

    Zuora

    Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
    Read full review

    Support Rating

    Chargebee Inc

    Chargebee is simple to use, and we have had little need for support.
    Read full review

    Zuora

    A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
    Read full review

    In-Person Training

    Chargebee Inc

    No answers on this topic

    Zuora

    The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
    Read full review

    Online Training

    Chargebee Inc

    No answers on this topic

    Zuora

    It was reliable.
    Read full review

    Implementation Rating

    Chargebee Inc

    No answers on this topic

    Zuora

    I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
    Read full review

    Alternatives Considered

    Chargebee Inc

    The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
    Read full review

    Zuora

    In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
    Read full review

    Scalability

    Chargebee Inc

    No answers on this topic

    Zuora

    The product is capable of a lot, small companies and large companies can utilize it with ease
    Read full review

    Return on Investment

    Chargebee Inc

    • It was a step in the right direction compared to ReCharge
    • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
    • Now, we are seeing some positive results (after some costly updating from our end)
    Read full review

    Zuora

    • It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
    • If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
    • Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.
    Read full review

    Screenshots

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